ENSURE SERVICES Midrand - Simply PATHETIC!

I booked a HP Laptop in to the repair center on the 21st of February 2025. We waited MANY weeks for this unit to be repaired. Also, we had to pay R450.00 UPFRONT when booking the unit in.

We received an email on Friday 11th of April 2025 at 14H47 saying that the laptop was ready to be collected. I drove through to the repair center at 08h45. I handed in my works order to the agent at the desk and they processed the paperwork. This person then summoned another person to go and fetch the unit from the store. I waited a while for the person to return EMPTY HANDED.

I was told that I have to wait 30 minutes for the laptop as it was not ready. This is PATHETIC service from ENSURE "SERVICES". They are the WORST place to deal with and the agents that you deal with are so unprofessional, taking their time to process your book in or collection whilst having PRIVATE discussions about the week-end. They definitely DO NOT focus on the job at hand nor do they give a damn about the customer and their time.