They sell you an item then give it away for free

This business sells website themes. Within hours of purchasing a theme it was made available for free. The theme developer said I had to purchase one of his other 5 themes in order to be refunded. After some consideration, none of his themes suited my needs and I purchased a different one from Envato, expecting the outstanding matter to be resolved amicably with Envato - not the developer. Nobody, including their founders, bothered responding to my many desperate emails. They dominate the theme market, they couldn't care less about ethical conduct or how they damage people who assume Envato can be trusted.