Badly done new Screed Floors

I am in the process of taking legal action against this company. I paid +_ R 200 000 for screed floors which did not come out at all. Its not been even a year since they put my floors but they are cracking badly and loosing colour. Zonika Flick and Sean Liebenberg were the main contractors and we gave them a turn key project to do our floors. I have written numerous e mails to the company and till today (2018/10/09) nothing has been done. They have been just rude over the phone or don't pick up my calls.They just say its the material and they will check with there manufactures and they play cat and mouse games with me. Then they blame our builders whom they were working with. Its one excuse after another. They have refused fix the very expensive floors they charged me. They worked on my floors from the beginning to the end and now they are saying I should just pay for new floors. I am leaving in a house with cracked Floors. They also did my water proofing for the whole house and till today I have not received the 10 years guarantee certificate they promised me.

Please those that want screed floors go to big well known companies. Its a lesson learnt and would not want to wish this on anyone. I wish I could publish pictures of the work they did. They are horrific pictures!