Epson DO NOT honor their printer warranties.

I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.