Epson SA
Claimed Business
Epson SA
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Electronics & Technology
293h 46mReply Time
-100 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 293 hours 46 min
TrustIndex
0
Ranking
#9
in Electronics & Technology
Avg Reply
293h 46m
NPS Score
-100
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 293 hours 46 min
Review Distribution
1.1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About Epson SA
Epson SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 293 hours 46 min. Hellopeter has tracked Epson SA across 152 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
Louis P
1 reviews | Active since Jan 2020
9 Mar 2026, 16:38
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
Helpful (0)
|Replies (0)LP
Louis P
1 reviews | Active since Jan 2020
9 Mar 2026, 16:38
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
0
Replies (0)KC
Kate C
1 reviews | Active since Jan 2020
5 Mar 2026, 15:29
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
Helpful (0)
|Replies (0)KC
Kate C
1 reviews | Active since Jan 2020
5 Mar 2026, 15:29
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
0
Replies (0)MvdM
Michael van der Merwe
1 reviews | Active since Jan 2020
20 Feb 2026, 18:44
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.
Helpful (0)
|Replies (0)MvdM
Michael van der Merwe
1 reviews | Active since Jan 2020
20 Feb 2026, 18:44
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.
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Replies (0)WB
Wendy B
1 reviews | Active since Jan 2020
2 Nov 2025, 12:54
Espson in tank problems
Where can I go to speak to someone at Epson regarding my Epson ink tank printers? I have had a few printers in the last 6 years. I started with a L120 ink tank and then A120 for sublimation. I got a L3150 Epson ink eventually the blue no longer printed (never had to refill the ink when this happened) I took it to get looked at and it would have cost more than getting a new printer. I got the L3250 worked very well, was very happy and currently I have a similar problem, the blue line is missing in doing a nozzel check. I have done numerous nozel checks and head cleaning and everything ells with no luck and of cause now the ink pad is also full so there goes that one. I had a L4150 in between that I got second hand for sublimation but because you cant get the correct ICC profile for that I bought another L3250 for sublimation and converted the L4150 to normal ink again but then the ink pad was full and I had to send the printer in to get that changed with the reset code. When I got it back I have the same problem as above the blue has missing parts on the nozzel check lines but I can make that my own fault as I used off the market ink and not original (When I bought it it was advertised as original but came here in after market boxes - I should have known on the price) So I use it on my day to day printing where the lines on the pages doesn't really matter, but would have been great to have working printer after all that money was spend on repacing the pad and code). At this time I was about in tears as I really can't constantly have the same issue and keep on having to buy new prints and end up with the same issue and there is no resolution to it. I loved the borderless printing on the 4150 so I got the upgrade L4250 which is more than double in cost of the 3250/3251 I would normally get. But thought it will be better in quality Now my problem with this printer is I constantly have to do a nozzel check and nozzel cleaning. I almost print every day on it and I have to do the nozzel check otherwise I have lines missing on either black or magenta. After doing the nozzel check I ink spots of all the colors on a few pages then it will be fine but I have to reprint them. My major issue is it will make the ink pad full again very quickly having to do it every day and more than once depending on how much I am printing. Suddenly the black or magenta lines will be missing and there is lines all over my pages and really its so frustrating. Especially on how much this printer cost. and if that was the only problem then maybe I can get over it but gosh I just printed 31 pages and I can only use 18 of them as there is ink marks on the corners of the pages and a few it looks like a black skid mark on the paper. Please let me know who I can talk to too find out if there is trick. or extra info or something I can do to not have this problem and/or how to resolve it.
Helpful (0)
|Replies (0)WB
Wendy B
1 reviews | Active since Jan 2020
2 Nov 2025, 12:54
Espson in tank problems
Where can I go to speak to someone at Epson regarding my Epson ink tank printers? I have had a few printers in the last 6 years. I started with a L120 ink tank and then A120 for sublimation. I got a L3150 Epson ink eventually the blue no longer printed (never had to refill the ink when this happened) I took it to get looked at and it would have cost more than getting a new printer. I got the L3250 worked very well, was very happy and currently I have a similar problem, the blue line is missing in doing a nozzel check. I have done numerous nozel checks and head cleaning and everything ells with no luck and of cause now the ink pad is also full so there goes that one. I had a L4150 in between that I got second hand for sublimation but because you cant get the correct ICC profile for that I bought another L3250 for sublimation and converted the L4150 to normal ink again but then the ink pad was full and I had to send the printer in to get that changed with the reset code. When I got it back I have the same problem as above the blue has missing parts on the nozzel check lines but I can make that my own fault as I used off the market ink and not original (When I bought it it was advertised as original but came here in after market boxes - I should have known on the price) So I use it on my day to day printing where the lines on the pages doesn't really matter, but would have been great to have working printer after all that money was spend on repacing the pad and code). At this time I was about in tears as I really can't constantly have the same issue and keep on having to buy new prints and end up with the same issue and there is no resolution to it. I loved the borderless printing on the 4150 so I got the upgrade L4250 which is more than double in cost of the 3250/3251 I would normally get. But thought it will be better in quality Now my problem with this printer is I constantly have to do a nozzel check and nozzel cleaning. I almost print every day on it and I have to do the nozzel check otherwise I have lines missing on either black or magenta. After doing the nozzel check I ink spots of all the colors on a few pages then it will be fine but I have to reprint them. My major issue is it will make the ink pad full again very quickly having to do it every day and more than once depending on how much I am printing. Suddenly the black or magenta lines will be missing and there is lines all over my pages and really its so frustrating. Especially on how much this printer cost. and if that was the only problem then maybe I can get over it but gosh I just printed 31 pages and I can only use 18 of them as there is ink marks on the corners of the pages and a few it looks like a black skid mark on the paper. Please let me know who I can talk to too find out if there is trick. or extra info or something I can do to not have this problem and/or how to resolve it.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 08:27
Avoid Epson or you'll pay the cost.
Here's why, in my opinion, you should never buy anything made by Epson. Their authorised repairer in South Africa is Partserv. Look up Partserv on hellopeter. Those reviews exactly match our experience. These are the people you have to deal with any time you need a repair on your Epson projector, printer, whatever. In our experience they are an absolute nightmare to deal with. I will never buy another Epson product again for this exact reason, no matter how good the device, until they find a better repair agent.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 08:27
Avoid Epson or you'll pay the cost.
Here's why, in my opinion, you should never buy anything made by Epson. Their authorised repairer in South Africa is Partserv. Look up Partserv on hellopeter. Those reviews exactly match our experience. These are the people you have to deal with any time you need a repair on your Epson projector, printer, whatever. In our experience they are an absolute nightmare to deal with. I will never buy another Epson product again for this exact reason, no matter how good the device, until they find a better repair agent.
0
Replies (0)JF
Jun F
1 reviews | Active since Jan 2020
22 Sept 2025, 11:01
STAY AWAY FROM EPSON
dont ever buy this brand, extended warranty means nothing, technicians seem unable to fix the problem. unit is over 2 months still waiting to be repaired, everytime it goes in to partserve other things come back damaged. customer service at epson is non existent and they will never get back to you! all they ask for is proof of purchase and they cant honour any warranty or reply properly
Helpful (0)
|Replies (0)JF
Jun F
1 reviews | Active since Jan 2020
22 Sept 2025, 11:01
STAY AWAY FROM EPSON
dont ever buy this brand, extended warranty means nothing, technicians seem unable to fix the problem. unit is over 2 months still waiting to be repaired, everytime it goes in to partserve other things come back damaged. customer service at epson is non existent and they will never get back to you! all they ask for is proof of purchase and they cant honour any warranty or reply properly
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Replies (0)IL
Ingrid L
1 reviews | Active since Jan 2020
15 May 2025, 06:23
SHOCKING SERVICE
Absolutely shocking service!!! I wouldn't even give them 1 star but I have no choice. My printer went in to Partserve SA (Epson repair centre in Cape Town), mid Feb - I paid just under R1000 for a "service" and it was returned still faulty. The so called "test-papers" that is was returned with were clearly printed by another printer. I was told they would re-look at it and that I would have it back in a week.....I am still waiting. I am now asked to pay R2000 for parts. I requested credit for the so called service and consideration that I have been hiring a printer for 3 months. Chantelle the manager should not be in this position - she has NO CUSTOMER etiquette and is down-right rude. Think twice when buying an EPSON printer, as this is the only place you can take it for repairs.
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Ingrid L
1 reviews | Active since Jan 2020
15 May 2025, 06:23
SHOCKING SERVICE
Absolutely shocking service!!! I wouldn't even give them 1 star but I have no choice. My printer went in to Partserve SA (Epson repair centre in Cape Town), mid Feb - I paid just under R1000 for a "service" and it was returned still faulty. The so called "test-papers" that is was returned with were clearly printed by another printer. I was told they would re-look at it and that I would have it back in a week.....I am still waiting. I am now asked to pay R2000 for parts. I requested credit for the so called service and consideration that I have been hiring a printer for 3 months. Chantelle the manager should not be in this position - she has NO CUSTOMER etiquette and is down-right rude. Think twice when buying an EPSON printer, as this is the only place you can take it for repairs.
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Replies (0)oD
okar D
1 reviews | Active since Jan 2020
21 Apr 2025, 13:10
DO NOT USE EPSON SERVICES
To be honest, Epson is probably the worst company I've ever had to deal with. It is incredibly difficult to register and use their printers and you have to spend hours upon hours figuring out their websites. There is no support call or anything if you struggle, and the systems are full of bugs and your registrations and accounts just get deleted automatically. I recommend EVERYONE to use a different service, unless you are willing to spend an hours or more each time you are trying to print.
Helpful (0)
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okar D
1 reviews | Active since Jan 2020
21 Apr 2025, 13:10
DO NOT USE EPSON SERVICES
To be honest, Epson is probably the worst company I've ever had to deal with. It is incredibly difficult to register and use their printers and you have to spend hours upon hours figuring out their websites. There is no support call or anything if you struggle, and the systems are full of bugs and your registrations and accounts just get deleted automatically. I recommend EVERYONE to use a different service, unless you are willing to spend an hours or more each time you are trying to print.
0
Replies (0)