Michael van der Merwe

Active since Feb 2023

Reviews

Industries

Reviews

25 reviews

3 months ago

Bad Service

I have never come accross such a useless company as this. The pure incompetance is scary. Orders are either just cancelled without options or they just delayed for weeks without any reason why. You CAN NOT get to speak to anyone in authroity. Customers are treated like dirt from Makro/Mass Mart. The scary thing is that I though I learnt my leasson been trated this bad and again after a 3rd online purchase nothing has changed. The bad revies on review platforms and socil media is a pure warning to nevr buy online form these stores.

3 replies

Hubble Energy

3 months ago

Not Compatable with Poor Back up Servive

The support received regarding the Battery and Inverter setup for my site was extremely poor. I was told that I must acquire a Cloud link Device to be able to use the battery. Dispite telling Tristan that the Setup Manual does not state that. The device was acquired, however, upon installation, it was discovered that the specific inverter model is not included in the compatibility list—a critical detail that was not made clear at the point of sale. Tristan was highly unsatisfactory. Rather than addressing the technical gap or providing a timeline for a firmware update/driver integration, the support interaction was dismissed. When I pressed for technical clarity and a path to resolution, the response was to unilaterally close the support ticket without a solution. This level of service and the "unfit for purpose" nature of the hardware unacceptable. Cloud Link Device manual is out of date, referring to cables not even in the box. It reflects poorly on the brand's commitment to technical excellence and customer accountability.

0 replies

Epson SA

6 months ago

Poor Quality

We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.

0 replies

Discovery Insure

7 months ago

Premiums

The saving on monthly premiums does not way the penalties you will get when claiming. Discovery Insure penalizes you for living in KZN with added cost due to weather. Then they penalize you and increase your premium because you have made 2 claims. Claims which were caused by power surges from municipality and someone driving through a red robot. They DON’T care about their clients It’s all about the Money. Claims were hi so they increased. Absolutely disgusting service and attitude to clients.

3 replies

Openserve

8 months ago

Bad workmanship

Our overhead fibre line was taken down. Technician came and replaced. What shocking quality of work. Cable was cable tied to the roof. Hung so low that it was taken down again. He did not rerun to the junction box but made a joint and shoved it into the rafters. he left a total mess with fibre offcuts lying all over the place. Pole that has the fibre connected to is falling over, also left as is. Just no pride in his workmanship. Now the problem we have is getting someone back to fix it again.

0 replies

FeverTree Finance

8 months ago

Bad Account Service

"I have been a loyal client for 7 years. I have never missed a payment and never been late. Not once. I have a good credit limit available on my account, which I strictly use for emergencies. Now, when I am in a genuine emergency (broken glasses that need immediate replacing), I am being forced to reapply and jump through hoops with ridiculous bureaucratic requests. When I called the Accounts Department for help, they were unhelpful, rude, and treated me like a ******** rather than a loyal customer. If this is how you treat a perfect payer with a 7-year history, you do not deserve my business. I am cancelling my debit order immediately and will be settling the remaining 3 payments on my own terms before closing this account for good. Do not use this company if you expect support in an emergency."

1 reply

Game

8 months ago

Bad Delivery Service.

Game discount store offe such good deals and in store service. Only to be let down by their Wumdrop courrier service. These guys are so unprofessional and rude. Vehicles and staff appearance is so bad that you are amazed that your expensive purchase is not damaged. I will never purchase from Game with home delivery again. Wumdrop service is the worst delivery service I have ever experienced.

1 reply

Wumdrop

8 months ago

Bad Delivery

Worst service ever from Wundrop. Why would Game use a couurier service to deliver in KZN from another province that do not know KZN? Drivers are rude and unhelpful. First impression, Vehicles.are so shot that you wonder how on earth did you expensive appliance arrive safely. Drivers and assistant are so under dressed that they look like tog labor, it is amazing that you expensive purchase will be carried into your home in one piece. My delivery took away a return aswell. It had one issue after the guys loading it was so badly damaged that it could not be repaired. I will never purchase from Game and get it delivered with this crowd.

0 replies

Game

10 months ago

Damaged Fridge

Once again policies fail the customer. My new fridge purchased from game arrived. Delivery staff were great. Unfortunate for me the customer it had serious damage inside the fridge. Hole through the inside wall. But on contacting Game and trying to resolve this issue I get told to email a full report with photos and proof. A turn around time of 7 days was given. As I explained I was sitting without a fridge this was unacceptable. Another department from Game called, asking questions again and says a turnaround of 3 days for someone to come and assess. BUT ITS NEW NOT EVEN UNWRAPPED OR SWITCHED ON. How is it that me the customer get the short end of the deal with service like this. The customer service from this group is disgusting. No regard to customers. All they worried about is Rate my Service. Seriously, saving on the discounts is not worth the continuous policies from this group. Rather purchase appliances from a smaller group of suppliers.

1 reply

Makro

10 months ago

Online purchase cancelation

Once again online purchase has been canceled and refunded. Whats the use when stock is available even if they say items stock is low? Your order while they had stock, but due to their processing dealys, you lose out. The frustrating part is they take days to refund. Can't go elsewhere to purchase as they have your money. Won't be purchasing from Makro again.

3 replies

Review Distribution

5 Star

5 (20%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (8%)

1 Star

18 (72%)

Michael van der Merwe

Reviews

Bad Service

Not Compatable with Poor Back up Servive

Poor Quality

Premiums

Bad workmanship

Bad Account Service

Bad Delivery Service.

Bad Delivery

Damaged Fridge

Online purchase cancelation

Review Distribution

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