Wumdrop
Claimed Business
Transportation & Logistics|1.1|85 Reviews (last 12 months)|This business does not respond to reviews
Wumdrop
Claimed Business
85 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Wumdrop delivers a deeply troubled customer experience across every measurable dimension. Customers consistently describe dishonest drivers, fabricated delivery statuses, unreachable support, and a near total absence of accountability. The overwhelming majority of reviews are 1-star ratings, with only isolated positive mentions of individual drivers. The business scores in the 'Terrible' range on all five industry themes.
Top Strengths:
- •Customer Service & Support: A handful of customers name individual drivers like Phili Madiba and Mr Mkhize who provided exceptional, respectful service, but these are rare outliers against a backdrop of systemic failure.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#20
in Couriers & Delivery
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.1|85 Reviews
May '25 - Apr '26
5(2.5%)
4(0%)
3(0%)
2(2.5%)
1(95%)
5(2.5%)
4(0%)
3(0%)
2(2.5%)
1(95%)
Recent reviews (85)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDC
Dinky C
1 reviews | Active since Jan 2020
18 Mar 2026, 10:18
Bad attitude
The drivers are very rude and they dont understand that sometimes we are at work and they want us to send them live locations. when i tell them that iam not at home they would say they dont know the place. why did u take the delivery of a place you dont know
Helpful (0)
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Dinky C
1 reviews | Active since Jan 2020
18 Mar 2026, 10:18
Bad attitude
The drivers are very rude and they dont understand that sometimes we are at work and they want us to send them live locations. when i tell them that iam not at home they would say they dont know the place. why did u take the delivery of a place you dont know
0
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Theo G
1 reviews | Active since Jan 2020
16 Mar 2026, 13:40
WumDrop and Makro - a masterclass in incompetence, dishonesty and arrogance
My order was scheduled for delivery on Friday, 13 March, but I requested a reschedule as I was away. On Saturday morning, I received a false notification stating the order was out for delivery; I waited all day, yet nothing arrived. Today, a wholly *********** driver named Nando Khoza called to say he had arrived. I provided him with an entrance code and specific delivery instructions. Two minutes later, he called back and arrogantly demanded I meet him outside because he "couldn't see parking." Naturally, I ignored this foolish request, as I have no control over visitor parking and it is his job to deliver the package, not merely to drive it around. Eight minutes later, he **** to his employer by logging the status as "customer not available" - a blatant falsehood to cover the fact that he was simply unwilling to park and do his job. He then proceeded to leave with my order. The unprofessionalism of this company and its employees is staggering. Having seen several similar complaints on Hellopeter regarding this courier, I will now cancel any retail order immediately if I see this company has been assigned. This is the third time Makro has used an *********** courier for my deliveries, and I will be seriously considering other online retailers for my future purchases.
Helpful (0)
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Theo G
1 reviews | Active since Jan 2020
16 Mar 2026, 13:40
WumDrop and Makro - a masterclass in incompetence, dishonesty and arrogance
My order was scheduled for delivery on Friday, 13 March, but I requested a reschedule as I was away. On Saturday morning, I received a false notification stating the order was out for delivery; I waited all day, yet nothing arrived. Today, a wholly *********** driver named Nando Khoza called to say he had arrived. I provided him with an entrance code and specific delivery instructions. Two minutes later, he called back and arrogantly demanded I meet him outside because he "couldn't see parking." Naturally, I ignored this foolish request, as I have no control over visitor parking and it is his job to deliver the package, not merely to drive it around. Eight minutes later, he **** to his employer by logging the status as "customer not available" - a blatant falsehood to cover the fact that he was simply unwilling to park and do his job. He then proceeded to leave with my order. The unprofessionalism of this company and its employees is staggering. Having seen several similar complaints on Hellopeter regarding this courier, I will now cancel any retail order immediately if I see this company has been assigned. This is the third time Makro has used an *********** courier for my deliveries, and I will be seriously considering other online retailers for my future purchases.
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Replies (0)PC
Pierre C
1 reviews | Active since Jan 2020
4 Mar 2026, 11:32
Makro SA - Courier Service
These guys are professional clowns, from the call center to drivers included, doesn't know how to do their job. My parcel from Makro is being handed over to different drivers all the time.
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Portia
1 reviews | Active since Jan 2020
27 Feb 2026, 17:49
Underwhelming Delivery Service
I am very disappointed with the delivery service provided by WumDrop for my recent Makro order. I received an SMS at 12pm confirming my Makro order had been collected, but by 19:45pm it still hadn’t been delivered. When I tried to get clarity from the driver, he said he’s “working on a schedule” and would let me know when he’s on his way. That response felt dismissive. I cannot sit around the whole day waiting without a proper delivery time, as I have other commitments. At 17:30pm he asked if he could deliver after 18:00pm and mentioned that the system closes at 18:00pm, so I shouldn’t be surprised if I receive a “delivered” SMS. That is very concerning. Very underwhelming service. Makro should reconsider using WumDrop as a delivery partner.
Helpful (0)
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Portia
1 reviews | Active since Jan 2020
27 Feb 2026, 17:49
Underwhelming Delivery Service
I am very disappointed with the delivery service provided by WumDrop for my recent Makro order. I received an SMS at 12pm confirming my Makro order had been collected, but by 19:45pm it still hadn’t been delivered. When I tried to get clarity from the driver, he said he’s “working on a schedule” and would let me know when he’s on his way. That response felt dismissive. I cannot sit around the whole day waiting without a proper delivery time, as I have other commitments. At 17:30pm he asked if he could deliver after 18:00pm and mentioned that the system closes at 18:00pm, so I shouldn’t be surprised if I receive a “delivered” SMS. That is very concerning. Very underwhelming service. Makro should reconsider using WumDrop as a delivery partner.
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Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
27 Feb 2026, 17:28
False tracking update and “failed delivery" excuse by Vhutshilo
My experience with WumDrop regarding Makro order #OD436897335954672100 has been pathetic. I was notified of a delivery today, but the tracking information is completely inaccurate. The driver, Vhutshilo, is being dishonest. When I managed to reach him, he promised to call me back but failed to do so. Now, he is simply ignoring all my calls. It is unacceptable for a courier to "ghost" a customer while holding their paid goods. I want a supervisor to contact me immediately and ensure my parcel is delivered today, before 8pm as per the SMS I received this morning.
Helpful (0)
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Lebohang M
1 reviews | Active since Jan 2020
27 Feb 2026, 17:28
False tracking update and “failed delivery" excuse by Vhutshilo
My experience with WumDrop regarding Makro order #OD436897335954672100 has been pathetic. I was notified of a delivery today, but the tracking information is completely inaccurate. The driver, Vhutshilo, is being dishonest. When I managed to reach him, he promised to call me back but failed to do so. Now, he is simply ignoring all my calls. It is unacceptable for a courier to "ghost" a customer while holding their paid goods. I want a supervisor to contact me immediately and ensure my parcel is delivered today, before 8pm as per the SMS I received this morning.
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Replies (0)ND
Nhlanhla D
1 reviews | Active since Jan 2020
20 Feb 2026, 05:15
False Collection Attempts & Unreliable Courier Service – Business Owners Beware
I am sharing this to warn other business owners. On several occasions, I received SMS notifications that a driver was en route to collect parcels. When contacted, the driver confirmed they were coming, but then went silent and never arrived. Tracking later showed false updates claiming my address was unreachable or that I could not be contacted — which was completely untrue. I was available, and my phone was on at all times. This has caused delays, customer dissatisfaction, and financial loss to my business. Customer support responses have been unhelpful, with no clear accountability for driver conduct. Reliable collections are critical for online sellers. Based on my experience, I strongly advise other businesses to be cautious.
Helpful (0)
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Nhlanhla D
1 reviews | Active since Jan 2020
20 Feb 2026, 05:15
False Collection Attempts & Unreliable Courier Service – Business Owners Beware
I am sharing this to warn other business owners. On several occasions, I received SMS notifications that a driver was en route to collect parcels. When contacted, the driver confirmed they were coming, but then went silent and never arrived. Tracking later showed false updates claiming my address was unreachable or that I could not be contacted — which was completely untrue. I was available, and my phone was on at all times. This has caused delays, customer dissatisfaction, and financial loss to my business. Customer support responses have been unhelpful, with no clear accountability for driver conduct. Reliable collections are critical for online sellers. Based on my experience, I strongly advise other businesses to be cautious.
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Replies (0)nH
nozipho H
1 reviews | Active since Jan 2020
19 Feb 2026, 10:55
Wum drop is a useless courier company
I am writing to express my ongoing frustrations regarding the WumDrop courier service assigned to collect my orders for Makro. Last year, I encountered significant issues when WumDrop failed to collect orders, resulting in cancellations by Makro. Unfortunately, today’s experience has mirrored that past frustration. WumDrop was scheduled to collect my order today, but they did not arrive. Their website indicates that they came to collect the order, which is false, as the order was ready and available for pickup. This situation is causing me to incur financial losses, and despite my previous complaints with Makro, I feel as though no action has been taken.
Helpful (0)
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nozipho H
1 reviews | Active since Jan 2020
19 Feb 2026, 10:55
Wum drop is a useless courier company
I am writing to express my ongoing frustrations regarding the WumDrop courier service assigned to collect my orders for Makro. Last year, I encountered significant issues when WumDrop failed to collect orders, resulting in cancellations by Makro. Unfortunately, today’s experience has mirrored that past frustration. WumDrop was scheduled to collect my order today, but they did not arrive. Their website indicates that they came to collect the order, which is false, as the order was ready and available for pickup. This situation is causing me to incur financial losses, and despite my previous complaints with Makro, I feel as though no action has been taken.
0
Replies (0)LR
Liezel R
1 reviews | Active since Jan 2020
16 Feb 2026, 09:52
big driver issues
Its been the 3rd time a parcel which were assigned to WUMDROP has not been collected on-time and everytime the reason was the driver was here but the parcel not ready - where in the meantime i won't book a parcel if the parcel is not ready and I've been waiting the whole time for them to collect but they never pitched. Very very poor drivers they got
Helpful (0)
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Liezel R
1 reviews | Active since Jan 2020
16 Feb 2026, 09:52
big driver issues
Its been the 3rd time a parcel which were assigned to WUMDROP has not been collected on-time and everytime the reason was the driver was here but the parcel not ready - where in the meantime i won't book a parcel if the parcel is not ready and I've been waiting the whole time for them to collect but they never pitched. Very very poor drivers they got
0
Replies (0)