FeverTree Finance
Verified Business
FeverTree Finance
Verified Business
29 Reviews (last 12 months)
Responds in 10 hours 22 min
AI Review Summary
Based on recent customer reviews, FeverTree Finance receives sharply divided feedback. Positive reviewers praise fast application approvals, friendly agents like Lauren, Noluvuyo, and Yondela, and seamless 0% interest financing. However, the majority of reviews express serious frustration over billing discrepancies, unexpected charges, difficulty obtaining settlement amounts, unauthorized debits after account closure, and slow credit profile updates. Customers repeatedly cite poor communication between FeverTree and partner entities like OptiPlan, rude telephone consultants, and a lack of accountability when errors arise, leaving many feeling misled and unsupported.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
10h 22mReply Time
-28 NPSUnlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 14 hours 14 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
10h 22m
NPS Score
-28
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 14 hours 14 min
Review Distribution
2.4|29 Reviews
May '25 - Apr '26
5(35.7%)
4(0%)
3(0%)
2(0%)
1(64.3%)
5(35.7%)
4(0%)
3(0%)
2(0%)
1(64.3%)
Frequently Asked Questions About FeverTree Finance
Based on recent customer reviews, FeverTree Finance receives sharply divided feedback. Positive reviewers praise fast application approvals, friendly agents like Lauren, Noluvuyo, and Yondela, and seamless 0% interest financing. However, the majority of reviews express serious frustration over billing discrepancies, unexpected charges, difficulty obtaining settlement amounts, unauthorized debits after account closure, and slow credit profile updates. Customers repeatedly cite poor communication between FeverTree and partner entities like OptiPlan, rude telephone consultants, and a lack of accountability when errors arise, leaving many feeling misled and unsupported.
FeverTree Finance has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 14 hours 14 min. Hellopeter has tracked FeverTree Finance across 235 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePW
Phillip W
1 reviews | Active since Jan 2020
2 Feb 2026, 08:13
Terrible service and they don't take accountability for their mistakes. Should be 0 stars not 1
I opened an account with Fever Tree Finance to finance a purchase through We Are Gamers. During the application process, I made a mistake with the amount and immediately contacted them. Over the phone, I changed the amount I was applying for and explicitly asked for confirmation multiple times that the monthly installment and all policies were correct. I was clearly told yes, the installment would be R694, and that this was the confirmed amount. Because I have had debit order issues in the past, I contacted them as a precaution to ask for banking details in case I needed to pay manually. That is when I was suddenly told that the installment amount was different and higher, despite never being informed of any change. Every single piece of communication and documentation I received from Fever Tree Finance — including emails and debit order mandates sent between the 21st and the 26th — clearly stated an installment of R694. If the amount changed on the 21st, then why was I still being sent documentation for days afterward showing the old amount? At no point was I notified that the installment had changed, nor was I sent any corrected or updated documentation. When I called to query this discrepancy, instead of assistance or accountability, I was met with rude and dismissive behavior. I was told I “should read what I sign,” with strong implications that the mistake was mine — despite the fact that I re**** on the written documentation they sent me and verbal confirmations from their agents. This situation was caused by poor communication and a lack of transparency, yet I was treated as if I were at fault. I am now locked into a 24-month agreement based on information that was inconsistently communicated. I am very unhappy with both the service and the way this matter was handled. Once these 24 months are over, I will not deal with Fever Tree Finance again, and I would not recommend them to anyone. I made the mistake of falling into this ****, please read the reviews AND STAY AWAY FROM THIS ****MING COMPANY
Helpful (0)
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Phillip W
1 reviews | Active since Jan 2020
2 Feb 2026, 08:13
Terrible service and they don't take accountability for their mistakes. Should be 0 stars not 1
I opened an account with Fever Tree Finance to finance a purchase through We Are Gamers. During the application process, I made a mistake with the amount and immediately contacted them. Over the phone, I changed the amount I was applying for and explicitly asked for confirmation multiple times that the monthly installment and all policies were correct. I was clearly told yes, the installment would be R694, and that this was the confirmed amount. Because I have had debit order issues in the past, I contacted them as a precaution to ask for banking details in case I needed to pay manually. That is when I was suddenly told that the installment amount was different and higher, despite never being informed of any change. Every single piece of communication and documentation I received from Fever Tree Finance — including emails and debit order mandates sent between the 21st and the 26th — clearly stated an installment of R694. If the amount changed on the 21st, then why was I still being sent documentation for days afterward showing the old amount? At no point was I notified that the installment had changed, nor was I sent any corrected or updated documentation. When I called to query this discrepancy, instead of assistance or accountability, I was met with rude and dismissive behavior. I was told I “should read what I sign,” with strong implications that the mistake was mine — despite the fact that I re**** on the written documentation they sent me and verbal confirmations from their agents. This situation was caused by poor communication and a lack of transparency, yet I was treated as if I were at fault. I am now locked into a 24-month agreement based on information that was inconsistently communicated. I am very unhappy with both the service and the way this matter was handled. Once these 24 months are over, I will not deal with Fever Tree Finance again, and I would not recommend them to anyone. I made the mistake of falling into this ****, please read the reviews AND STAY AWAY FROM THIS ****MING COMPANY
0
Replies (0)BN
Bafana N
1 reviews | Active since Jan 2020
28 Jan 2026, 11:22
INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE
FORMAL COMPLAINT – INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE I hereby lodge a formal complaint against Fever Tree / Furniture Warehouse regarding an incorrect default court judgment and negative credit listing that has been recorded against my name, which is materially prejudicing my credit status. In or around 2022, I entered into a credit agreement with Fever Tree / Furniture Warehouse for the purchase of furniture. However, the agreement was not honoured by the supplier in the following material respects: 1. The furniture items ordered were not delivered within the agreed timeframes. 2. The full order was never delivered, despite repeated follow-ups and correspondence. 3. Notwithstanding the above, Fever Tree / Furniture Warehouse commenced debiting my bank account, and I also made manual payments in good faith, despite the contract not being fulfilled in full. Despite their failure to perform in terms of the agreement, Fever Tree / Furniture Warehouse proceeded to: • Claim an incorrect outstanding balance, • Obtain a default court judgment against my name, and • Record a negative listing on my credit profile, without properly resolving the dispute or accounting for non-delivery and payments made. I dispute both the existence and the amount of the alleged debt. The claimed balance is not correct, as it does not take into account: • Goods not delivered, • Partial fulfilment of the order, and • Payments already made by me. I further wish to place on record that I am in possession of emails, payment records, and supporting documentation which clearly demonstrate that: • Fever Tree / Furniture Warehouse failed to deliver the full order, and • Their claim and subsequent default judgment are factually incorrect and misleading. REQUESTED RELIEF I respectfully request the Ombudsman to investigate this matter and to direct Fever Tree / Furniture Warehouse to: 1. Remove and rescind the default court judgment recorded against my name; 2. Remove all adverse credit listings relating to this account from all credit bureaus; 3. Write off the disputed debt in full, as it is incorrect and arises from their own breach of contract; and 4. Provide written confirmation that my credit profile has been corrected accordingly. This matter has caused me significant prejudice and reputational harm, and I submit that the conduct of Fever Tree / Furniture Warehouse is unfair, unreasonable, and contrary to consumer protection and credit legislation. I am willing to submit all supporting evidence upon request and look forward to the Ombudsman’s intervention to resolve this matter fairly and lawfully. Thank you for your attention to this complaint. Yours faithfully Bafana Ndebele
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Bafana N
1 reviews | Active since Jan 2020
28 Jan 2026, 11:22
INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE
FORMAL COMPLAINT – INCORRECT DEFAULT COURT JUDGMENT AND NEGATIVE CREDIT LISTING BY FEVER TREE FINANCE/ FURNITURE WAREHOUSE I hereby lodge a formal complaint against Fever Tree / Furniture Warehouse regarding an incorrect default court judgment and negative credit listing that has been recorded against my name, which is materially prejudicing my credit status. In or around 2022, I entered into a credit agreement with Fever Tree / Furniture Warehouse for the purchase of furniture. However, the agreement was not honoured by the supplier in the following material respects: 1. The furniture items ordered were not delivered within the agreed timeframes. 2. The full order was never delivered, despite repeated follow-ups and correspondence. 3. Notwithstanding the above, Fever Tree / Furniture Warehouse commenced debiting my bank account, and I also made manual payments in good faith, despite the contract not being fulfilled in full. Despite their failure to perform in terms of the agreement, Fever Tree / Furniture Warehouse proceeded to: • Claim an incorrect outstanding balance, • Obtain a default court judgment against my name, and • Record a negative listing on my credit profile, without properly resolving the dispute or accounting for non-delivery and payments made. I dispute both the existence and the amount of the alleged debt. The claimed balance is not correct, as it does not take into account: • Goods not delivered, • Partial fulfilment of the order, and • Payments already made by me. I further wish to place on record that I am in possession of emails, payment records, and supporting documentation which clearly demonstrate that: • Fever Tree / Furniture Warehouse failed to deliver the full order, and • Their claim and subsequent default judgment are factually incorrect and misleading. REQUESTED RELIEF I respectfully request the Ombudsman to investigate this matter and to direct Fever Tree / Furniture Warehouse to: 1. Remove and rescind the default court judgment recorded against my name; 2. Remove all adverse credit listings relating to this account from all credit bureaus; 3. Write off the disputed debt in full, as it is incorrect and arises from their own breach of contract; and 4. Provide written confirmation that my credit profile has been corrected accordingly. This matter has caused me significant prejudice and reputational harm, and I submit that the conduct of Fever Tree / Furniture Warehouse is unfair, unreasonable, and contrary to consumer protection and credit legislation. I am willing to submit all supporting evidence upon request and look forward to the Ombudsman’s intervention to resolve this matter fairly and lawfully. Thank you for your attention to this complaint. Yours faithfully Bafana Ndebele
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Sibongiseni T
1 reviews | Active since Jan 2020
10 Jan 2026, 13:18
Digitelpro sell **** IPhone and Fevertree Finance are worse ******
Worse experience, never do finance with them I apply a finance with them through Digital Pro where I purchased an IPhone 13 Pro Max, within 1 months after I purchased the IPhone I dropped it into water for all most 5 second. The was working after I dropped it and I then switched it off, try to dry the water off using different recommended method and left it the whole day. The day after, it was total blank, only showing a message that connect to computer restore. I took it back to Digital Pro where the diagnose it and said the motherboard IC need replacement which will cost R3500 and I gave them a go ahead to fix it. When they try to fix it they broke it further and I was told the iphone is dead and cannot be fixed. I argue with them that how come an IPhone which is water resistant for up to 30 minute can get into contact with water for all most 5 seconds and end up dead, we reach an agreement that they will buy it with R10 000 and after a day they change the agreement "saying they cannot buy a dead Iphone" Stay away from them Digital Pro they sell tempered Iphone with **** materials. Fevertree Finance are also ****** that work with them and they don't want to hold them accountable. My matter is with department of goods and services, and in a matter of time I will move it to my lawyer. I wanna teach them a lesson
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Sibongiseni T
1 reviews | Active since Jan 2020
10 Jan 2026, 13:18
Digitelpro sell **** IPhone and Fevertree Finance are worse ******
Worse experience, never do finance with them I apply a finance with them through Digital Pro where I purchased an IPhone 13 Pro Max, within 1 months after I purchased the IPhone I dropped it into water for all most 5 second. The was working after I dropped it and I then switched it off, try to dry the water off using different recommended method and left it the whole day. The day after, it was total blank, only showing a message that connect to computer restore. I took it back to Digital Pro where the diagnose it and said the motherboard IC need replacement which will cost R3500 and I gave them a go ahead to fix it. When they try to fix it they broke it further and I was told the iphone is dead and cannot be fixed. I argue with them that how come an IPhone which is water resistant for up to 30 minute can get into contact with water for all most 5 seconds and end up dead, we reach an agreement that they will buy it with R10 000 and after a day they change the agreement "saying they cannot buy a dead Iphone" Stay away from them Digital Pro they sell tempered Iphone with **** materials. Fevertree Finance are also ****** that work with them and they don't want to hold them accountable. My matter is with department of goods and services, and in a matter of time I will move it to my lawyer. I wanna teach them a lesson
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Michael van der Merwe
1 reviews | Active since Jan 2020
8 Dec 2025, 09:35
Bad Account Service
"I have been a loyal client for 7 years. I have never missed a payment and never been late. Not once. I have a good credit limit available on my account, which I strictly use for emergencies. Now, when I am in a genuine emergency (broken glasses that need immediate replacing), I am being forced to reapply and jump through hoops with ridiculous bureaucratic requests. When I called the Accounts Department for help, they were unhelpful, rude, and treated me like a ******** rather than a loyal customer. If this is how you treat a perfect payer with a 7-year history, you do not deserve my business. I am cancelling my debit order immediately and will be settling the remaining 3 payments on my own terms before closing this account for good. Do not use this company if you expect support in an emergency."
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Michael van der Merwe
1 reviews | Active since Jan 2020
8 Dec 2025, 09:35
Bad Account Service
"I have been a loyal client for 7 years. I have never missed a payment and never been late. Not once. I have a good credit limit available on my account, which I strictly use for emergencies. Now, when I am in a genuine emergency (broken glasses that need immediate replacing), I am being forced to reapply and jump through hoops with ridiculous bureaucratic requests. When I called the Accounts Department for help, they were unhelpful, rude, and treated me like a ******** rather than a loyal customer. If this is how you treat a perfect payer with a 7-year history, you do not deserve my business. I am cancelling my debit order immediately and will be settling the remaining 3 payments on my own terms before closing this account for good. Do not use this company if you expect support in an emergency."
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Rene N
1 reviews | Active since Jan 2020
5 Dec 2025, 13:46
Terrible experience, they refuse to close my account
Terrible experience, they refuse to close my account. I requested for a statement of account to close my account. They sent it to me, I paid the amount in full and made them aware that my bank account is closed and will be paying via eft. After I made the payment they tried to debit another amount from my bank account, which I don’t know what it is for. I contacted them to close the account again, they told me to pay another amount to close the account, which they I did. I followed up again for the third time, now they are telling me to pay an additional amount because they tried to debit my bank account and it bounced. Some of the telephone consultants are very rude, another one said she is reaching out to management and never got back to me. They are just sending me from pillar to post.
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Rene N
1 reviews | Active since Jan 2020
5 Dec 2025, 13:46
Terrible experience, they refuse to close my account
Terrible experience, they refuse to close my account. I requested for a statement of account to close my account. They sent it to me, I paid the amount in full and made them aware that my bank account is closed and will be paying via eft. After I made the payment they tried to debit another amount from my bank account, which I don’t know what it is for. I contacted them to close the account again, they told me to pay another amount to close the account, which they I did. I followed up again for the third time, now they are telling me to pay an additional amount because they tried to debit my bank account and it bounced. Some of the telephone consultants are very rude, another one said she is reaching out to management and never got back to me. They are just sending me from pillar to post.
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Avikaar S
1 reviews | Active since Jan 2020
17 Nov 2025, 12:31
Great customer Experience With FeverTree Finance
FeverTreeFinance has provided exceptional services to me within minutes I got what I needed, their agents are extremely kind and know what u need and exactly how to assist you, hats off to FeverTree Finance.
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Avikaar S
1 reviews | Active since Jan 2020
17 Nov 2025, 12:31
Great customer Experience With FeverTree Finance
FeverTreeFinance has provided exceptional services to me within minutes I got what I needed, their agents are extremely kind and know what u need and exactly how to assist you, hats off to FeverTree Finance.
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