Phillip W

Terrible service and they don't take accountability for their mistakes. Should be 0 stars not 1

I opened an account with Fever Tree Finance to finance a purchase through We Are Gamers. During the application process, I made a mistake with the amount and immediately contacted them. Over the phone, I changed the amount I was applying for and explicitly asked for confirmation multiple times that the monthly installment and all policies were correct. I was clearly told yes, the installment would be R694, and that this was the confirmed amount. Because I have had debit order issues in the past, I contacted them as a precaution to ask for banking details in case I needed to pay manually. That is when I was suddenly told that the installment amount was different and higher, despite never being informed of any change. Every single piece of communication and documentation I received from Fever Tree Finance — including emails and debit order mandates sent between the 21st and the 26th — clearly stated an installment of R694. If the amount changed on the 21st, then why was I still being sent documentation for days afterward showing the old amount? At no point was I notified that the installment had changed, nor was I sent any corrected or updated documentation. When I called to query this discrepancy, instead of assistance or accountability, I was met with rude and dismissive behavior. I was told I “should read what I sign,” with strong implications that the mistake was mine — despite the fact that I re**** on the written documentation they sent me and verbal confirmations from their agents. This situation was caused by poor communication and a lack of transparency, yet I was treated as if I were at fault. I am now locked into a 24-month agreement based on information that was inconsistently communicated. I am very unhappy with both the service and the way this matter was handled. Once these 24 months are over, I will not deal with Fever Tree Finance again, and I would not recommend them to anyone. I made the mistake of falling into this ****, please read the reviews AND STAY AWAY FROM THIS ****MING COMPANY