Louis P

Active since Aug 2018

Reviews

Industries

Reviews

31 reviews

5 months ago

Epson SA - no accountability for their defective products

Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644

1 reply

PartServe Channel Support

5 months ago

Poor workmanship/service

This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644

1 reply

Makro

5 months ago

Poor warranty and returns procesas

Makro returns process and department is a complete embarrassment in comparison to retail competitors.

3 replies

FNB (First National Bank)

6 months ago

Spam calling from FNB

Numerous calls received over a span of 2 days with no one on the other side. Called FNB to query and 2 consultants could not help me identify the source of the caller even though the number is an FNB number. Suggested the log a query to investigate however was ignored.

1 reply

Makro

6 months ago

Makro - Returns Team

Makro Cornubia returns department is the worst customer facing bunch of individuals I have ever dealt with. Rather communicate with each other with clients waiting than serve the client. Serious issues at this store

15 replies

Vumatel

6 months ago

Poor infrastructure and support

Poor infrastructure and technicians are not skilled to repair or diagnose issues.

3 replies

Webafrica

6 months ago

Poor customer service

I requested a line upgrade in early December 2025.To date nothing has happened. I barely have internet connectivity. R529 a month for zilch.

0 replies

Makro

7 months ago

Pathetic customer service - Cornubia

Pathetic customer service experience - returns manager. Not prepared to hear a customer out???

3 replies

Webafrica

8 months ago

Poor service

Worst service levels ever. Impossible to chat to anyone when you need help.

0 replies

Standard Bank Insurance

12 months ago

Non existent service

Impossible to get through to them, what's the point of this insurance when you cannot reach them

4 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

31 (100%)

Louis P

Reviews

Epson SA - no accountability for their defective products

Poor workmanship/service

Poor warranty and returns procesas

Spam calling from FNB

Makro - Returns Team

Poor infrastructure and support

Poor customer service

Pathetic customer service - Cornubia

Poor service

Non existent service

Review Distribution

About

Community

Businesses

Follow Us