LP
Louis P
Active since Aug 2018
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
53 replies
1 month ago
Poor workmanship/service
This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
53 replies
1 month ago
Poor warranty and returns procesas
Makro returns process and department is a complete embarrassment in comparison to retail competitors.
159 replies
3 months ago
Spam calling from FNB
Numerous calls received over a span of 2 days with no one on the other side. Called FNB to query and 2 consultants could not help me identify the source of the caller even though the number is an FNB number. Suggested the log a query to investigate however was ignored.
56 replies
3 months ago
Makro - Returns Team
Makro Cornubia returns department is the worst customer facing bunch of individuals I have ever dealt with. Rather communicate with each other with clients waiting than serve the client. Serious issues at this store
816 replies
3 months ago
Poor infrastructure and support
Poor infrastructure and technicians are not skilled to repair or diagnose issues.
168 replies
3 months ago
Poor customer service
I requested a line upgrade in early December 2025.To date nothing has happened. I barely have internet connectivity. R529 a month for zilch.
0 replies
3 months ago
Pathetic customer service - Cornubia
Pathetic customer service experience - returns manager. Not prepared to hear a customer out???
168 replies
4 months ago
Poor service
Worst service levels ever. Impossible to chat to anyone when you need help.
0 replies
8 months ago
Non existent service
Impossible to get through to them, what's the point of this insurance when you cannot reach them
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
33 (100%)