E.P.X East London - Terrible service and false information

Phoned to confirm if an important order was due for delivery today.

Was promptly assured that the package will be arriving today. The gent said "i will ensure its delivered and I saw the box here today"

It was a box from Maxe. Which the gent from your East London branch confirmed with me over the phone.

However, the package did not arrive. I even stayed after hours at my office because of the importance of the parcel. Yet, still no delivery.

How is this fair ? You're wasting my time, delaying important situations and just terrible at doing business. Why be in business if this is how your company carries out their duty? Why am I not surprised, it is East London after all.

You'd expect more from a franchise However.

Please ensure this gets to your HO.

I will be sure to phone your EL branch tomorrow with a complaint.