EC
EPX Courier Services
Claimed Business
EC
EPX Courier Services
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, EPX Courier Services consistently receives overwhelmingly negative feedback. Customers report severe delays with parcels sitting at facilities for days or weeks without movement. A major recurring frustration is the near impossibility of reaching anyone via phone, WhatsApp, or email, with calls being dropped or transferred endlessly. Tracking systems are described as non-functional, and promises of delivery are frequently broken. Multiple reviewers note a sharp decline in service quality, with several highlighting that the company shows no accountability or willingness to resolve issues.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|13 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About EPX Courier Services
Based on recent customer reviews, EPX Courier Services consistently receives overwhelmingly negative feedback. Customers report severe delays with parcels sitting at facilities for days or weeks without movement. A major recurring frustration is the near impossibility of reaching anyone via phone, WhatsApp, or email, with calls being dropped or transferred endlessly. Tracking systems are described as non-functional, and promises of delivery are frequently broken. Multiple reviewers note a sharp decline in service quality, with several highlighting that the company shows no accountability or willingness to resolve issues.
EPX Courier Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked EPX Courier Services across 63 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHP
Henriette P
1 reviews | Active since Jan 2020
16 Mar 2026, 12:32
TEMU IS FASTER THAN EPX POLOKWANE
Booked on a Thursday morning via the app for a pickup from polokwane to Tzaneen. Phoned and the driver too late to pickup. On Friday we spoke to them but no help. Then we talk to Frikkie he said he will send the driver. Only on Monday he send the driver. Temu is faster then Epx polokwane. Never have a problem when we pickup from Joburg until Polokwane has to do the delivery.
Helpful (0)
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Henriette P
1 reviews | Active since Jan 2020
16 Mar 2026, 12:32
TEMU IS FASTER THAN EPX POLOKWANE
Booked on a Thursday morning via the app for a pickup from polokwane to Tzaneen. Phoned and the driver too late to pickup. On Friday we spoke to them but no help. Then we talk to Frikkie he said he will send the driver. Only on Monday he send the driver. Temu is faster then Epx polokwane. Never have a problem when we pickup from Joburg until Polokwane has to do the delivery.
0
Replies (0)RG
Roselyn G
1 reviews | Active since Jan 2020
10 Feb 2026, 08:52
Bad service from EPX couriers
Waiting for my laptop to arrive to Durban. It was dispatched on the 9th of Feb and never arrived. Dispatched again today and still did not get it. Their contact number does not work and no email address. Cannot communicate with them regarding urgent delivery. Terrible website! Terrible service!
Helpful (0)
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Roselyn G
1 reviews | Active since Jan 2020
10 Feb 2026, 08:52
Bad service from EPX couriers
Waiting for my laptop to arrive to Durban. It was dispatched on the 9th of Feb and never arrived. Dispatched again today and still did not get it. Their contact number does not work and no email address. Cannot communicate with them regarding urgent delivery. Terrible website! Terrible service!
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Replies (0)ADP
Andre-Charl Du Plessis
1 reviews | Active since Jan 2020
26 Dec 2025, 04:37
EPX not delivering on time
I have made a purchase from Max Motorsport and EPX is the courier company to deliver my purchases. The package was handed over to them on 15 December and it has still not been delivered even though is has been at the Johannesburg facility from the 17th of December. This was supposed to be a Christmas gift...
Helpful (0)
|Replies (0)ADP
Andre-Charl Du Plessis
1 reviews | Active since Jan 2020
26 Dec 2025, 04:37
EPX not delivering on time
I have made a purchase from Max Motorsport and EPX is the courier company to deliver my purchases. The package was handed over to them on 15 December and it has still not been delivered even though is has been at the Johannesburg facility from the 17th of December. This was supposed to be a Christmas gift...
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Replies (0)MP
Monique P
1 reviews | Active since Jan 2020
18 Dec 2025, 07:26
EPX incompetency.
Too many chiefs... This courier company (Polokwane branch) is blatantly disregarding client requests. My father is a rep for another company and relies on EPX to deliver his stock. However, yesterday, he had to go to Louis Trichardt, he waited 4.5 hours to deliver the stock to our home in Polokwane. Then he asked yesterday that they PLEASE do not load the stock again, he'll come and collect it the warehouse. Low and behold - they loaded the truck because who ever in charge didn't give the message through. He should have left town already for his deliveries, but he cannot, because for some reason, they do not know when the stock will be dropped off at home. Every time he asls to speak to someone in charge, they keep transferring him to someone who works the floor or whatever. Nobody takes accountability for what is going on. You can't run a company like this.
Helpful (0)
|Replies (0)MP
Monique P
1 reviews | Active since Jan 2020
18 Dec 2025, 07:26
EPX incompetency.
Too many chiefs... This courier company (Polokwane branch) is blatantly disregarding client requests. My father is a rep for another company and relies on EPX to deliver his stock. However, yesterday, he had to go to Louis Trichardt, he waited 4.5 hours to deliver the stock to our home in Polokwane. Then he asked yesterday that they PLEASE do not load the stock again, he'll come and collect it the warehouse. Low and behold - they loaded the truck because who ever in charge didn't give the message through. He should have left town already for his deliveries, but he cannot, because for some reason, they do not know when the stock will be dropped off at home. Every time he asls to speak to someone in charge, they keep transferring him to someone who works the floor or whatever. Nobody takes accountability for what is going on. You can't run a company like this.
0
Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
17 Dec 2025, 12:26
EPX couriers
Worst experience ever from a shipping company. I ordered From AGmarket and shipping was supposed to be handled by EPX. A week later and numerous calls to the call center and still no luck, none of the extension ever answer, no use trying their whatsapp as its as use full as their call center. Got names to try get hold of , but seems they never in their office either. Package has been sitting at JHB branch ( kempton ) since 8 December its the 17th now........
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
17 Dec 2025, 12:26
EPX couriers
Worst experience ever from a shipping company. I ordered From AGmarket and shipping was supposed to be handled by EPX. A week later and numerous calls to the call center and still no luck, none of the extension ever answer, no use trying their whatsapp as its as use full as their call center. Got names to try get hold of , but seems they never in their office either. Package has been sitting at JHB branch ( kempton ) since 8 December its the 17th now........
0
Replies (0)AJ
Amelda J
1 reviews | Active since Jan 2020
17 Dec 2025, 07:44
WORST COURIER SERVICE EVER!!
WE HAVE BEEN USING EPX FOR A FEW YEARS NOW, BUT THE SERVICE HAS BEEN COMPROMISED THIS LAST YEAR. WE CONSTANTLY STRUGGLE TO GET BOOKINGS MADE, PARCELS NOT BEING COLLECTED, OR PARCELS BEING DELIVERED WRONGLY. ALL THAT THEY SAY IS "SORRY FOR THE INCONVENIENCE" PLACING OTHER PEOPLE'S BUSINESS IN BAD LIGHT DUE TO THEIR INCOMPETANCE. I WILL NOT RECOMMEND EPX COURIERS TO ANYONE! STAY AWAY!! I HAVE EMAILD MANAGERS, SENIOR PERSONNEL AND NOT ONE RESPONSE? THEY DEFINITELY DO NOT CARE ABOUT CUSTOMER SERVICE
Helpful (0)
|Replies (0)AJ
Amelda J
1 reviews | Active since Jan 2020
17 Dec 2025, 07:44
WORST COURIER SERVICE EVER!!
WE HAVE BEEN USING EPX FOR A FEW YEARS NOW, BUT THE SERVICE HAS BEEN COMPROMISED THIS LAST YEAR. WE CONSTANTLY STRUGGLE TO GET BOOKINGS MADE, PARCELS NOT BEING COLLECTED, OR PARCELS BEING DELIVERED WRONGLY. ALL THAT THEY SAY IS "SORRY FOR THE INCONVENIENCE" PLACING OTHER PEOPLE'S BUSINESS IN BAD LIGHT DUE TO THEIR INCOMPETANCE. I WILL NOT RECOMMEND EPX COURIERS TO ANYONE! STAY AWAY!! I HAVE EMAILD MANAGERS, SENIOR PERSONNEL AND NOT ONE RESPONSE? THEY DEFINITELY DO NOT CARE ABOUT CUSTOMER SERVICE
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Replies (0)TL
BP
Bradley P
1 reviews | Active since Jan 2020
31 Jul 2025, 19:54
E.P.X East London - Terrible service and false information
Phoned to confirm if an important order was due for delivery today. Was promptly assured that the package will be arriving today. The gent said "i will ensure its delivered and I saw the box here today" It was a box from Maxe. Which the gent from your East London branch confirmed with me over the phone. However, the package did not arrive. I even stayed after hours at my office because of the importance of the parcel. Yet, still no delivery. How is this fair ? You're wasting my time, delaying important situations and just terrible at doing business. Why be in business if this is how your company carries out their duty? Why am I not surprised, it is East London after all. You'd expect more from a franchise However. Please ensure this gets to your HO. I will be sure to phone your EL branch tomorrow with a complaint.
Helpful (0)
|Replies (0)BP
Bradley P
1 reviews | Active since Jan 2020
31 Jul 2025, 19:54
E.P.X East London - Terrible service and false information
Phoned to confirm if an important order was due for delivery today. Was promptly assured that the package will be arriving today. The gent said "i will ensure its delivered and I saw the box here today" It was a box from Maxe. Which the gent from your East London branch confirmed with me over the phone. However, the package did not arrive. I even stayed after hours at my office because of the importance of the parcel. Yet, still no delivery. How is this fair ? You're wasting my time, delaying important situations and just terrible at doing business. Why be in business if this is how your company carries out their duty? Why am I not surprised, it is East London after all. You'd expect more from a franchise However. Please ensure this gets to your HO. I will be sure to phone your EL branch tomorrow with a complaint.
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Replies (0)