ER Consulting accounts is pathetic

I am absolutely disgusted and disappointed by the treatment I have received from ER. I was recently handed over to debt collectors for an “outstanding amount”, despite the fact that payment was already made on 15 April. After contacting ER directly, I was informed that: The payment was only “allocated today” There is actually no outstanding amount on my account My account reflects as fully paid So why was I handed over to debt collectors in the first place? As the main member, I also receive no updated statements or communication regarding any alleged outstanding balances. Instead, I get the embarrassment and stress of debt collection threats for an account that was apparently not even in arrears. This is completely unacceptable and highly unprofessional. Administrative failures on your side should not negatively impact a client’s credit profile or reputation. I want: A full explanation as to how this happened Written confirmation that my account is fully up to date Immediate correction with the debt collectors Assurance that my credit record has not been negatively affected due to ER’s negligence Clients should not have to fight to prove payments that were already made. This kind of service is pathetic and unacceptable. I sincerely hope this matter is resolved urgently before further action is taken.