ER24 Ignored Insurance Claim and Left Me Liable for the Bill

I used ER24’s ambulance services last year under the understanding that the claim would be processed through my medical insurance. To my shock, I am now being held personally liable for the outstanding amount because ER24 apparently never processed or claimed correctly from the insurer.

What makes this even more frustrating is the complete lack of assistance from their claims department. I have made multiple attempts to resolve this matter through emails and follow-ups, yet my emails have been ignored and no meaningful feedback has been provided.

This level of service is extremely disappointing, especially from a company operating in emergency medical care where professionalism and accountability should be a priority. Patients should not be left stressed, ignored, and burdened with unexpected debt because of administrative failures on ER24’s side.

I expect ER24 to urgently investigate this matter, communicate properly, and resolve the billing issue without further delay.