EA
ER24 AMBULANCE
Unclaimed Business
EA
ER24 AMBULANCE
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About ER24 AMBULANCE
ER24 AMBULANCE has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked ER24 AMBULANCE across 108 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Plantina M
1 reviews | Active since Jan 2020
27 Jan 2026, 03:10
Really won't be using such services and very angry for how I was treated and my concerns ignored
Hc 27 sh ambulance number. I called for help and the people sent out was very rude and abrupt (coloured guy and black lady who never wanted to listen to me). I know my kid and how to attend to her but cause my car is at my mechanic, I have to be treated in such a manner. I called the emergency number to explain instead they still made me to look like a fool. Does the ER24 not know DKA but funny they rushed to ask for my medical aid number. What a bad experience and I am truly.broken and hurt beyond
Helpful (0)
|Replies (0)PM
Plantina M
1 reviews | Active since Jan 2020
27 Jan 2026, 03:10
Really won't be using such services and very angry for how I was treated and my concerns ignored
Hc 27 sh ambulance number. I called for help and the people sent out was very rude and abrupt (coloured guy and black lady who never wanted to listen to me). I know my kid and how to attend to her but cause my car is at my mechanic, I have to be treated in such a manner. I called the emergency number to explain instead they still made me to look like a fool. Does the ER24 not know DKA but funny they rushed to ask for my medical aid number. What a bad experience and I am truly.broken and hurt beyond
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Replies (0)CV
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FV
Francois V
1 reviews | Active since Jan 2020
21 Oct 2025, 12:41
Tardy, inefficient and pretty useless service. Don't use.
What an inefficient bunch of clowns. Sitting for over two hours since requesting an ambulance to transport my end stage cancer dying wife home from Vincent Palloti hospital so she can pass away at home in peace. Little to no communication from them, far more interested in how it's going to be paid for - we have very good medical aid cover but I made it clear that if that was going to hold up thr process I would pay myself. Tried calling their call centre, couldn't believe the message played: "as the impact of the Corona virus grows, we're experiencing higher call volumes" . So useless that they can't even update their five year out of date voice message.
Helpful (0)
|Replies (0)FV
Francois V
1 reviews | Active since Jan 2020
21 Oct 2025, 12:41
Tardy, inefficient and pretty useless service. Don't use.
What an inefficient bunch of clowns. Sitting for over two hours since requesting an ambulance to transport my end stage cancer dying wife home from Vincent Palloti hospital so she can pass away at home in peace. Little to no communication from them, far more interested in how it's going to be paid for - we have very good medical aid cover but I made it clear that if that was going to hold up thr process I would pay myself. Tried calling their call centre, couldn't believe the message played: "as the impact of the Corona virus grows, we're experiencing higher call volumes" . So useless that they can't even update their five year out of date voice message.
0
Replies (0)KA
Kurt A
1 reviews | Active since Jan 2020
29 Sept 2025, 08:50
No feedback on complaint - FBF-25-00295
I am upset with the type of service receieved. On date of incident,my mother just passed,lying on the next room. My wife was in the house,obviosuly we are sadden by the passing. My wife then had a fit in front of me,and couldnt breathe and fainted. We contacted ER24,they will there very quickly,i was in distress after just having my mother passing in my arms,and half and hour later my wife turning blue in the face. I was moved into another room by a family member. So I was not there when the EMS unit arrived. They came there and the lady first asked a family member if we had medical aid,before even touching my wife. We said yes,nad they assisted. Doesnt matter if she is passed out. They said her vitals were fine, and didnt even take her to hospital. We insisted that she be taken to hospital,and the only reason we did this,because my wife had a 6cm brain tumor removed in Feb,and had conplications afterwards. We told them that,and they still didnt take her for further examination. So when I felt better,they were gone,I then waited for the undertakers to take my moms body,before I could take her to Paarl medi clinic. She was then examined by a real dr,and had to be transported with ambluance to Capegate mediclinic,to have her neurosurgeon examine her,if I remember correctly,she was placed in ICU. This was an awful experience,and receiveing the bill to pay R1 500,just brought up the experience again. I am really upset with this service. And will not be using this platform only to display this experience.....and by the way,I have paid the bill! I laid this same compliant on 10 Sept 2025. No feedback receievd
Helpful (0)
|Replies (0)KA
Kurt A
1 reviews | Active since Jan 2020
29 Sept 2025, 08:50
No feedback on complaint - FBF-25-00295
I am upset with the type of service receieved. On date of incident,my mother just passed,lying on the next room. My wife was in the house,obviosuly we are sadden by the passing. My wife then had a fit in front of me,and couldnt breathe and fainted. We contacted ER24,they will there very quickly,i was in distress after just having my mother passing in my arms,and half and hour later my wife turning blue in the face. I was moved into another room by a family member. So I was not there when the EMS unit arrived. They came there and the lady first asked a family member if we had medical aid,before even touching my wife. We said yes,nad they assisted. Doesnt matter if she is passed out. They said her vitals were fine, and didnt even take her to hospital. We insisted that she be taken to hospital,and the only reason we did this,because my wife had a 6cm brain tumor removed in Feb,and had conplications afterwards. We told them that,and they still didnt take her for further examination. So when I felt better,they were gone,I then waited for the undertakers to take my moms body,before I could take her to Paarl medi clinic. She was then examined by a real dr,and had to be transported with ambluance to Capegate mediclinic,to have her neurosurgeon examine her,if I remember correctly,she was placed in ICU. This was an awful experience,and receiveing the bill to pay R1 500,just brought up the experience again. I am really upset with this service. And will not be using this platform only to display this experience.....and by the way,I have paid the bill! I laid this same compliant on 10 Sept 2025. No feedback receievd
0
Replies (0)TB
Tebogo B
1 reviews | Active since Jan 2020
15 Apr 2025, 18:57
Unprofessional conduct and violation of rights
My son fell and broke his arm while playing at school. It was a closed fracture, no bleeding, radial pulse present, able to move digits but minimally. An ambulance was called for him. On the arrival at Royal school in Alberton the paramedics asked where the patient was to be transported to I told them to Netcare Sunward park hospital and they had no problem. I drove in my car to Sunward Park. On route I was called by dispatch who was exceptionally rude who said the patient was taken to Netcare Alberton and did not explain why that was. I asked him why because we use Netcare Sunward Park, my son's paediatrician is there, we have used their Emergency room before and it is closer to our home, he said in a rude manner because it's closest. His name is Tumelo, he is a dispatcher for ER24 Ekurhuleni south/Johannesburg and was on duty on the 15/04/2025.He is incredibly rude, disregarding , demeaning and disrespectful. He completely disregarded my right to choose which healthcare provider I want to use and without my consent re-routed my child to where I did not want him to go. His professional conduct is truly unacceptable. I will never use ER 24 ambulances ever again, no regard or respect for their consumers.
Helpful (0)
|Replies (0)TB
Tebogo B
1 reviews | Active since Jan 2020
15 Apr 2025, 18:57
Unprofessional conduct and violation of rights
My son fell and broke his arm while playing at school. It was a closed fracture, no bleeding, radial pulse present, able to move digits but minimally. An ambulance was called for him. On the arrival at Royal school in Alberton the paramedics asked where the patient was to be transported to I told them to Netcare Sunward park hospital and they had no problem. I drove in my car to Sunward Park. On route I was called by dispatch who was exceptionally rude who said the patient was taken to Netcare Alberton and did not explain why that was. I asked him why because we use Netcare Sunward Park, my son's paediatrician is there, we have used their Emergency room before and it is closer to our home, he said in a rude manner because it's closest. His name is Tumelo, he is a dispatcher for ER24 Ekurhuleni south/Johannesburg and was on duty on the 15/04/2025.He is incredibly rude, disregarding , demeaning and disrespectful. He completely disregarded my right to choose which healthcare provider I want to use and without my consent re-routed my child to where I did not want him to go. His professional conduct is truly unacceptable. I will never use ER 24 ambulances ever again, no regard or respect for their consumers.
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Replies (0)MN
Madge N
1 reviews | Active since Jan 2020
25 Mar 2025, 11:32
Very useless service
Bad bad experience. Called an ambulance more than four times last week Wednesday from midnight to about 6am in the morning as my elderly mother was not well, they never pitched up. All they do is give you a reference number every time you call. Very disappointed
Helpful (0)
|Replies (0)MN
Madge N
1 reviews | Active since Jan 2020
25 Mar 2025, 11:32
Very useless service
Bad bad experience. Called an ambulance more than four times last week Wednesday from midnight to about 6am in the morning as my elderly mother was not well, they never pitched up. All they do is give you a reference number every time you call. Very disappointed
0
Replies (0)K
Kgaugelo
1 reviews | Active since Jan 2020
26 Dec 2024, 23:16
The devil paramedic called kagiso
One of the paramedics called kagiso was very rude asked me where is my blanket and kid going, don't I know that hospitals offer blankets. He should be removed from helping people he is the devil himself.
Helpful (0)
|Replies (0)K
Kgaugelo
1 reviews | Active since Jan 2020
26 Dec 2024, 23:16
The devil paramedic called kagiso
One of the paramedics called kagiso was very rude asked me where is my blanket and kid going, don't I know that hospitals offer blankets. He should be removed from helping people he is the devil himself.
0
Replies (0)