Ermelo mall safety and service

On Friday the 21 March 2025 we visited the Ermelo mall in Ermelo at about 11:00 am. As my wife was closing in to the door of ShopRite she slipped and fell. After reporting it to the mall security, they made us out as to lying. There were a person that did confirm that she had indeed fell. The security didn't even advice us to go and report the incident to the mall manager, they just went on staring that she were either running and or the shoe didn't have grip, and did nothing further. When I got home I searched for a number to contact the mall manager to report it. The number provided on the website didn't work. The previous day another person also slipped and fell at the slite downhill towards shoprite. I personally remember an elderly woman also had slipped and fell in the same area. Ermelo mall should update a contract number and of have an E-mail address for complaints.