Bad service or just SCAMMERS??

I placed an online order to Errandsza Sky (or Erranize as they appear on the PayFast system) on 18 August. The website took my order, accepted my delivery address without any problems and quoted me for courier delivery, whereafter I made full payment via PayFast. However shortly thereafter I received an e-mail from them telling me that, as I was outside of the Western Cape, they would not be able to deliver and that I would have to collect my order myself (although I had already paid them a courier fee which they made no mention of refunding if I chose to collect). It must be noted that the info regarding own collection if outside of the WC area is hidden somewhere on their website and is not easy to see or find (despite their subsequent claims to the contrary). They advised that alternatively I could cancel my order and receive a refund. I opted for the refund (although they also didn’t bother to inform me that they would keep R50 for “admin” fees; I found that out later myself).

A week later (on Wednesday 24 August) and after still not receiving my refund or any correspondence from them, I wrote another e-mail enquiring after this. I was told that refunds are processed on Fridays only and that I would receive mine on the next Friday (ie. Friday 26 August). I checked my bank account on Saturday 27 August and again today (Monday 29 August) and still no refund. My further e-mail to them in this regard has gone unanswered (or ignored?) and I have no way of knowing whether or not they are actually going to refund me or if this company is just another fraudulent business who is scamming people. We’ll see. But even if they do finally refund me, I’ll never order from them again and will let everyone know about their lack of business ethics. Stupid way to treat customers Errandszasky!!