LV
Lauren W
Active since Aug 2018
13
Reviews
0
Industries
Reviews
13 reviews28 months ago
Definitely recommended!
Absolute pleasure purchasing from Myshrooms. Amazing product range, good prices and lots of info, tutorials & help available for newbie growers. Received our order quickly (despite the fact that Black Friday November was on the go). Upon opening the box, it was very clear that a lot of care and attention to detail had been given to everything and we were very impressed. Thanks Dave, keep doing what you're doing, we love it!!!
0 replies
30 months ago
One of the best online shopping experiences I have had in a long time...
Amazing rings (so unusual, special and different - exactly what I have been searching for, for so long), fantastic customer service and a truly great shopping experience. Thank you so much Sagren and Tracey for the extremely prompt, helpful and professional service - I can't wait to receive my ring!
0 replies
32 months ago
Just wasted my time...
I was looking for a duvet in a very large size, along with some other pieces of bedding. This was the first business I came across online, but they didn't list their prices on the website, rather asking you to submit a request for a quotation. I did this on 2 August and received an e-mail receipt of such. The owner, Alana Rabie wrote back to me the same day to request the size of the fitted sheets required (I had already put this info onto the quote request, but repeated it in my reply e-mail to her - also that same day). As of today, 24 August 2023, I have still not received any quotation for the items I was interested in. In fact, I needed these items rather urgently and, when I hadn't heard anything after 2 weeks (and knew I wouldn't ), I found another online supplier who could offer me everything I wanted - along with all prices listed on their website - so I went ahead and purchased from them instead (my order cost just short of R15,000). Lovely Linens must be the only company in SA today who actually doesn't want customers and orders (and money)! My winner for "Terrible Client Service Provider Of The Month".
0 replies
44 months ago
Bad service or just SCAMMERS??
I placed an online order to Errandsza Sky (or Erranize as they appear on the PayFast system) on 18 August. The website took my order, accepted my delivery address without any problems and quoted me for courier delivery, whereafter I made full payment via PayFast. However shortly thereafter I received an e-mail from them telling me that, as I was outside of the Western Cape, they would not be able to deliver and that I would have to collect my order myself (although I had already paid them a courier fee which they made no mention of refunding if I chose to collect). It must be noted that the info regarding own collection if outside of the WC area is hidden somewhere on their website and is not easy to see or find (despite their subsequent claims to the contrary). They advised that alternatively I could cancel my order and receive a refund. I opted for the refund (although they also didn’t bother to inform me that they would keep R50 for “admin” fees; I found that out later myself). A week later (on Wednesday 24 August) and after still not receiving my refund or any correspondence from them, I wrote another e-mail enquiring after this. I was told that refunds are processed on Fridays only and that I would receive mine on the next Friday (ie. Friday 26 August). I checked my bank account on Saturday 27 August and again today (Monday 29 August) and still no refund. My further e-mail to them in this regard has gone unanswered (or ignored?) and I have no way of knowing whether or not they are actually going to refund me or if this company is just another fraudulent business who is scamming people. We’ll see. But even if they do finally refund me, I’ll never order from them again and will let everyone know about their lack of business ethics. Stupid way to treat customers Errandszasky!!
0 replies
45 months ago
Sub-Standard Bank
Standard bank is the most mis-managed, frustrating and irritating bank to deal with. Our company ceased to trade in July (ie. it has no money and cannot pay any expenses). Due to this, I have been trying to close our business bank account with Standard bank for the last couple of weeks, with no luck at all. It is completely ridiculous that this bank will not allow you to close an account with them, but it is probably the only way that they manage to stay in business – like Hotel California, you can check in any time you like, but you can never leave… The following is an account of what I have had to endure (and I still have not been able to close this account): • I logged into SB website banking to see if there is an option to close the account online; there is not. • Then I did a search on Google “close standard bank account” and the first result to come up (ie. at the top of the list) was a conversation from other SB customers via the SB Community website to report that they cannot close their bank accounts either. Not very reassuring. • However, having been unable to find any other info online regarding closing the account, I decided to try for myself anyway and sent an e-mail to SBSA@standardbank.co.za asking for help (the address given by SB) – I received no reply at all. I know my e-mail was delivered as I received no “undelivered” notification. • After receiving no response to the e-mail, I telephoned the customer care number 0860 123 000. It is answered by a machine, which gives you a list of options – none of which include cancelling an account or having anything to do with business banking. I tried option 2 (self help) but that did not yield help. And instead of being able to press a button to go back to the previous menu to try another option, the machine just keeps on repeating the same options under self help. I had to put the phone down and call back. • This time, after having to listen to the very long-winded and unnecessary waste of my airtime again, I tried option 3 (help with an existing product) and finally managed to get through to an actual person to speak to. I explained the situation and she advised that I needed to make an appointment with our business manager at SB as that is apparently the only way to cancel. But this account was opened in a Johannesburg branch and we are now living in KZN – do they not anticipate that people will move cities, provinces and even countries!?!?! I advised the lady on the phone of this so she did a search to find out who our business manager was. I was told to send an e-mail with the details to pertunia.molwe@standardbank.co.za. • I drafted an e-mail to Pertunia with the cancellation details and waited eagerly to hear from her. The only thing I received back was an “undelivered, e-mail address unknown”. I had been very careful to ensure I had the correct spelling of her name, so I can only assume that Pertunia either no longer works at SB or that the customer care person gave me the incorrect spelling. Just the sort of ludicrous, continuous inefficiency that I have come to expect from SB. • So I went back online to see if I could find a telephone number for the SB branch at The Glen (where the account was opened). I found a contact number 011 210 0157 (the only one listed for this branch) which I called, only to receive a message “the number you have dialed does not exist”. • So I re-dialed the customer care number, selected option 3 again and, when I could finally speak to an operator, re-explained the situation and asked if she could connect me directly to the business manager at The Glen. She said that would be no problem and proceeded to put me through. The telephone rang and rang and rang with no answer; and THEN I GOT CUT OFF!!! Ridiculous and ridiculouser, as Alice would say (perhaps SB has gotten lost down the rabbit hole?). I have no expletives left; I have no patience left; I don’t care if this account sits open and attracts fees and interest. It belongs to a business that no longer exists and I cannot get anyone at SB to care or help me, so I’m done. I’m done with wasting my time, my airtime and my data; I’M DONE WITH SUB-STANDARD BANK!!! Interestingly, we also have a business bank account with FNB which I had to close – it only took me 1 telephone call to customer care, 2 words to a very efficient bot and about 5 minutes of speaking with an (also very efficient) consultant and just a little waiting (with a silent hold – so much better than the repetitive and irritating hold message at SB) and everything I had to do to close my account was done!! I even received an e-mail immediately after the call to confirm my call to FNB. Now that is how a bank should operate!! WELL DONE, FIRST NATIONAL BANK – SB, TAKE NOTE!! Goodbye Standard Bank, I will never, ever open an account with you again and I will ensure that I let everyone I know about this. Not that anyone there seems to care…
430 replies
58 months ago
Vodascum
One of the greatest disappointments during the last year's lockdown is Vodacom. While they pretend to care by sending out irritating sms's that profess to "help" you to "stay safe", in fact they offer absolutely NOTHING to help their clients. We have had no signal at our house for more than a year (hopefully I never have a problem or need to contact emergency services) and our signal at work is off and on. They cannot keep the towers operating under normal circumstances but it is even worse during power outages as they have not replaced the stolen batteries. I believe they only keep their clients because there is NO alternative (the other service providers are even worse). They have sent me an sms survey twice to ask about my 'experiences with Vodacom' but they have obviously never read the answers given (or they just don't care). Management is probably just stuffing their pockets with our money as usual instead of maintaining systems and keeping things going. Sick and tired of businesses in the "new" SA just stealing money and doing nothing else. All you get are excuses and fingers pointing in the other direction.
159 replies
59 months ago
Sanele Nkosi - THANKS!
This review is particularly for Sanele Nkosi from HelpMe 24/7 by MiWay. I so appreciate his patience and clear explanations of how the app works. He was friendly and professional and called me back at the times he said he would. Thanks Sanele, it was a pleasure speaking to you.
53 replies
77 months ago
Slowest delivery in history...
Ordered a book on 30 August 2019 and made payment the same day. Today is 19 December 2019 and I have still not received my book!! My e-mails to Raru in this regard also go unanswered. VERY DISAPPOINTED. Raru used to be a quick & reliable company, but not any more. Don't think I'll ever order from them again.
0 replies
91 months ago
This company just takes your money and sends you nothing...
I ordered 1 item from these people on 20 September 2018 (thankfully only spent a little money). On 2 October, I received an e-mail advising that my order had been despatched and a tracking number was given. When I tried to track my order through the website given by Foxy Beauty, I received a message to say "sorry the page you are looking for cannot be found". I wrote to Foxy Beauty on 3 October to ask them what the problem was; received no response. I wrote again on 5 October and received a reply "We will follow up with the shipment company to find out what is going on and get back to you." A bit later that day, I received another reply "We just tested the page and everything looks fine on our side". However, the one tracking site that they supplied still shows "sorry the page you are looking for cannot be found" and the other says that my parcel is en-route to the SA Post Office (I was never asked for a postal address and also never told this was going to be posted from China)!!! When I try to find out where my parcel is through the post office website, I get the message "Partial or no tracking information is available for this item posted in Hong Kong. You may try the tracking service provided by the post of Hong Kong"!!!!!!?????? Foxy Beauty are obviously only pretending to be a South African company. They are also obviously only pretending to be a professional company. I'm not expecting to receive my order and strongly advise everyone NOT TO ORDER FROM THESE CROOKS.
0 replies
93 months ago
FastWay - a new all-time low
We recently had a shipment extensively damaged by FastWay. Not only did they go ahead and deliver it to our client anyway, but they now refuse to refund the cost of the damaged shipment!!! We have had to send a new shipment to our client, at our own expense, as well as pay the courier fees on it (via another courier company) . However, FastWay Vaal now says that they will not pay out until they receive the damaged shipment back from our client. However, they neglected to tell us this until 3 weeks later - the damaged box & contents was not kept by the client (why would it be?, it was seriously damaged) and they now refuse to pay out from their insurance because of it. Rudeness, cover ups, lies; and now refusal to own up to their mistakes and pay out - wow, FastWay, you have reached an all-time low with us!
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)