TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The Lovely Linen range is exclusive, luxurious, amazing value for money with great customer service for Alana Rabie who is the company directly. Super happy with all of products recommended and purchased.
1 reviews | Active since Jan 2020
The Lovely Linen range is exclusive, luxurious, amazing value for money with great customer service for Alana Rabie who is the company directly. Super happy with all of products recommended and purchased.
1 reviews | Active since Jan 2020
I was looking for a duvet in a very large size, along with some other pieces of bedding. This was the first business I came across online, but they didn't list their prices on the website, rather asking you to submit a request for a quotation. I did this on 2 August and received an e-mail receipt of such. The owner, Alana Rabie wrote back to me the same day to request the size of the fitted sheets required (I had already put this info onto the quote request, but repeated it in my reply e-mail to her - also that same day). As of today, 24 August 2023, I have still not received any quotation for the items I was interested in. In fact, I needed these items rather urgently and, when I hadn't heard anything after 2 weeks (and knew I wouldn't ), I found another online supplier who could offer me everything I wanted - along with all prices listed on their website - so I went ahead and purchased from them instead (my order cost just short of R15,000). Lovely Linens must be the only company in SA today who actually doesn't want customers and orders (and money)! My winner for "Terrible Client Service Provider Of The Month".
1 reviews | Active since Jan 2020
I was looking for a duvet in a very large size, along with some other pieces of bedding. This was the first business I came across online, but they didn't list their prices on the website, rather asking you to submit a request for a quotation. I did this on 2 August and received an e-mail receipt of such. The owner, Alana Rabie wrote back to me the same day to request the size of the fitted sheets required (I had already put this info onto the quote request, but repeated it in my reply e-mail to her - also that same day). As of today, 24 August 2023, I have still not received any quotation for the items I was interested in. In fact, I needed these items rather urgently and, when I hadn't heard anything after 2 weeks (and knew I wouldn't ), I found another online supplier who could offer me everything I wanted - along with all prices listed on their website - so I went ahead and purchased from them instead (my order cost just short of R15,000). Lovely Linens must be the only company in SA today who actually doesn't want customers and orders (and money)! My winner for "Terrible Client Service Provider Of The Month".
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