Hiding information >>>****

I resigned from Eskom and served my 1 month notice. My last day was on the 27th of March 2026. On the 5th of May 2026 I wrote an email to follow up on my pension pay out and I was responded by a person called Kgalalelo whom ask what should be done with my retirement component. During my response to the email, in which I indicated that it can stay with EPPF and I also asked when will i get my money, then another case number was given. Kgalalelo rep**** and informed me that my money will be paid out sometime this week. Then on Friday the 8th, a lady called Palesa reached out to me via email, informing me that I can't access my retirement component and indicating the amount of each pot on the email and asking on how she should continue. I rep**** back to her mentioning that a lady called Kgalalelo has already work on my case and I am expecting payout this week but the issue now is the amounts that I am seeing on the email which don't make sense. I even called her on the office number and made her aware that those amounts cannot be correct because I met up with the EPPF consultant who came to our station early March and the figures that he showed me were way higher compared to the figures that she wrote on email. The EPPF consultant even did some calculations with me and also mentioned that the contribution for pension will still be deducted and interest will be paid before the payout process start. So obviously the money will still increase. I also requested on my response email to Palesa to share the final EPPF statement with me.Palesa said because it is closer to her knock off time then she will call me Monday which is today. Unfortunately she never called, instead I called and she didn't pick up, she just responded with an email that had a PBB pdf (a manual calculations) which indicated the accumulated contributions, and this time around, the amount is even way less compared to the figures that she gave me last week Friday. I then again responded to her email asking for my final EPPF statement but still no joy. Why is the final statement withheld from me? In addition, I send and email on Saturday the 9th because I was getting worried and my case number was just closed with no resolution. Why are you EPPF not sharing my statement? This obviously shows that there is some kind of funny business going on.