Eskort
1.9|100 reviews
nM
nyiko M
1 reviews | Active since Member
26 Jan 2026, 11:28
CASHIERS **** PEOPLE
I complained about a cashier that added an extra R150 value hamper to my list by "mistake" which was not on my basket as I had 2 achaar bottles and 2 packs of Russians so where did the hamper come from, only to realize I went to an open till and there was a lady holding the value hamper before I went to the till and the security is in on it, then a lady called using a cellphone with taxis in the background wanting to hear my story but she was home with a her baby crying for mommy
beware of ESKORT GEZINA
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Replies (56)Eskort's replyOfficial
27 Jan 2026, 07:42Hi Nyiko, Thank you for bringing this matter to our attention. We are very concerned by the experience you’ve described, as this is not the level of service or integrity we expect from our staff.
Any incorrect item being added to a customer’s transaction, whether intentional or accidental, is taken seriously. We are also concerned by your comments regarding staff conduct and the manner in which the follow-up call was handled. Please accept our apologies for the frustration and distress this situation caused.
Please be assured that this matter will be investigated internally with the store involved, including the transaction details and staff on duty at the time. A member of our customer care team will contact you directly to discuss this further and ensure the matter is addressed appropriately.
We appreciate you taking the time to report this and assure you that Eskort does not tolerate dishonest or unprofessional behaviour. Your feedback is important in helping us improve our controls and customer experience.
Kind regards,
Eskort Customer Care Team
Any incorrect item being added to a customer’s transaction, whether intentional or accidental, is taken seriously. We are also concerned by your comments regarding staff conduct and the manner in which the follow-up call was handled. Please accept our apologies for the frustration and distress this situation caused.
Please be assured that this matter will be investigated internally with the store involved, including the transaction details and staff on duty at the time. A member of our customer care team will contact you directly to discuss this further and ensure the matter is addressed appropriately.
We appreciate you taking the time to report this and assure you that Eskort does not tolerate dishonest or unprofessional behaviour. Your feedback is important in helping us improve our controls and customer experience.
Kind regards,
Eskort Customer Care Team
Best regards,
Eskort's reply27 Jan 2026, 07:42
Official
Hi Nyiko, Thank you for bringing this matter to our attention. We are very concerned by the experience you’ve described, as this is not the level of service or integrity we expect from our staff.
Any incorrect item being added to a customer’s transaction, whether intentional or accidental, is taken seriously. We are also concerned by your comments regarding staff conduct and the manner in which the follow-up call was handled. Please accept our apologies for the frustration and distress this situation caused.
Please be assured that this matter will be investigated internally with the store involved, including the transaction details and staff on duty at the time. A member of our customer care team will contact you directly to discuss this further and ensure the matter is addressed appropriately.
We appreciate you taking the time to report this and assure you that Eskort does not tolerate dishonest or unprofessional behaviour. Your feedback is important in helping us improve our controls and customer experience.
Kind regards,
Eskort Customer Care Team
Any incorrect item being added to a customer’s transaction, whether intentional or accidental, is taken seriously. We are also concerned by your comments regarding staff conduct and the manner in which the follow-up call was handled. Please accept our apologies for the frustration and distress this situation caused.
Please be assured that this matter will be investigated internally with the store involved, including the transaction details and staff on duty at the time. A member of our customer care team will contact you directly to discuss this further and ensure the matter is addressed appropriately.
We appreciate you taking the time to report this and assure you that Eskort does not tolerate dishonest or unprofessional behaviour. Your feedback is important in helping us improve our controls and customer experience.
Kind regards,
Eskort Customer Care Team
Best regards,