Worst service ever

We booked a flight with eSky, then it was canceled by the airline. Me and another friend booked through eSky and other two friends booked the very same flight through another agent, that agent refunded them the very same day the flight was canceled. We didn't get the refund yet. I sent more than a dozen emails and called them, still get the same reply: "We waiting for airline response". This is just the worst experience I ever had with any customer service. We know they are lying to us because first of all, other agents refunded their customers. Second of all, we contacted the airline, 'El Al' and they confirmed that the only thing that eSky needs to get the money is to ask them for a refund. Do yourself a big favor and never order anything from this company.