ES
ESP Salon & Spa Software
Unclaimed Business
ES
ESP Salon & Spa Software
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Michelle D
1 reviews | Active since Jan 2020
5 Oct 2023, 07:10
Do not use these guys. Big mistake
We signed up to esp spa and salon software, with promises that the software is exactly what we were looking for. After 6 months of consistent errors and bulkiness of use, we decided to cancel the agreement, with 30 days notice. We requested confirmation that the agreement was cancelled, but still got debited 2 months thereafter. We contacted esp, and were told that it was 30 calendars days notice and because we cancelled on the 3rd, it had to carry over to the next months debit order. And because the debit order for that month had already run, the cancellation would only be cancelled the following month. After fighting with them, for two whole months, emails being ignored, whilst the owner of the business Karl, tried to convince us to stay, using psychological manipulative methods. When he realised we were not going to bend to his will, he started sending us snotty, nasty emails about how we were imbeciles, and didn’t know anything, and that their software was the best in the industry. The debit order was eventually cancelled, when we said we were going to take it to the media. I have never in my life met such an egotistical narcissistic vindictive person as Karl, the owner of the business, and I feel so sorry for his staff having to work in those conditions, apologising to clients all the time, and not delivering on the so-called ‘best software in the industry’. Do not utilise their services. They are useless and not the right kind of people you want to deal with. It’s all fine while they are taking your money, but as soon as you want to cancel or go elsewhere, it’s Jekyll and Hyde story
Helpful (0)
|Replies (0)MD
Michelle D
1 reviews | Active since Jan 2020
5 Oct 2023, 07:10
Do not use these guys. Big mistake
We signed up to esp spa and salon software, with promises that the software is exactly what we were looking for. After 6 months of consistent errors and bulkiness of use, we decided to cancel the agreement, with 30 days notice. We requested confirmation that the agreement was cancelled, but still got debited 2 months thereafter. We contacted esp, and were told that it was 30 calendars days notice and because we cancelled on the 3rd, it had to carry over to the next months debit order. And because the debit order for that month had already run, the cancellation would only be cancelled the following month. After fighting with them, for two whole months, emails being ignored, whilst the owner of the business Karl, tried to convince us to stay, using psychological manipulative methods. When he realised we were not going to bend to his will, he started sending us snotty, nasty emails about how we were imbeciles, and didn’t know anything, and that their software was the best in the industry. The debit order was eventually cancelled, when we said we were going to take it to the media. I have never in my life met such an egotistical narcissistic vindictive person as Karl, the owner of the business, and I feel so sorry for his staff having to work in those conditions, apologising to clients all the time, and not delivering on the so-called ‘best software in the industry’. Do not utilise their services. They are useless and not the right kind of people you want to deal with. It’s all fine while they are taking your money, but as soon as you want to cancel or go elsewhere, it’s Jekyll and Hyde story
0
Replies (0)LR
Lorn R
1 reviews | Active since Jan 2020
19 Jul 2022, 10:46
ESP Salon & Spa Management Software SCAM
In August 2020 we were approached by a sales rep ( SANDI V) for ESP Salon & Spa Software AKA NANO Online Bookings. As a business owner of 4 shops in the hair & beauty industry, we entertained the idea of having a local software company, as our current software is based in States.Perhaps having online support would be easier if it were in SA. We looked at the system and decided it is not for us. A year later, July 2021, the same rep approached us to say the system has change dramatically since we last spoke, would we consider giving it a try...FREE, a trial period to see if it is better suited to our needs. OK fabulous, we have nothing to loose with a FREE trial, the kicker (our bad judgement), was that we needed to give our bank details for the FREE TRIAL TO HAPPEN and should we decie to take it, the debits would start on 1st September. The trial started in August, and we were assured by Sandi that should the system not be for us, that they would not go ahead with the debit orders in September. We spent the better part of 2 weeks with online calls & training with a lovely lady named Shivani. These all took place at night, as we were too busy in the day to do this. As the training went on, we discussed with Shivani the reason the software would NOT work for our business, it simply didn't cater to our needs. We also let Sandi (in person, as she came to the shop to try convince us to take the package even though it did not work for us) know that after the training this system just didn't work for our business and we are going to remain with the software we currently have. From September, the debit orders started rolling in. We managed to cancel one in October. Since then, month after month of NEVER using the system, we keep getting a debit. Battling to reverse the transactions, I consulted with my bank, who said that ESP themselves had out a stop to us reversing the debit orders through NETCASH.(this was denied by their director Arno, yet NETCASH and my bank confirm that ESP had done this) Phone call after phone call, after no-one ever returning our calls or emails month after month, the anger inside me started to brew. In June 2022 I started calling daily, where my messages left at reception were just not conveyed. I eventually asked to speak to a manger, where I was told that the reception had no access to a director....SIGH...I haven't heard this pathetic excuse before. I now demand a cell number for a manger, 28 minutes later of being on hold, I'm told that the director will call me right back. An hour later, an Arno called me, who said he would look in to it, and call me by day end. 7 days pass, no call from Arno. I now have his cell number and try call him each of those 7 days, calls are ignored. Call back to the office where the most incompetent receptionist who patiently listens to my rant and rave but can clearly not help in any shape or form.So for 11 months, my account has been debited for a system we made VERY clear does not work for us, and a company blankly refusing responsibility for it, I am at my wits end. I do not even have the log in details for said software. So the after sales service is just as bad, or after 11 months of someone not using the system, they don't even pick up a phone to ask why we not using a system they are charging monthly for. I know have a manager / director dodging my calls, a very patient receptionist who can't assist, unanswered emails and money out my account every month for something I can't even log into!!!!!!!!
Helpful (0)
|Replies (0)LR
Lorn R
1 reviews | Active since Jan 2020
19 Jul 2022, 10:46
ESP Salon & Spa Management Software SCAM
In August 2020 we were approached by a sales rep ( SANDI V) for ESP Salon & Spa Software AKA NANO Online Bookings. As a business owner of 4 shops in the hair & beauty industry, we entertained the idea of having a local software company, as our current software is based in States.Perhaps having online support would be easier if it were in SA. We looked at the system and decided it is not for us. A year later, July 2021, the same rep approached us to say the system has change dramatically since we last spoke, would we consider giving it a try...FREE, a trial period to see if it is better suited to our needs. OK fabulous, we have nothing to loose with a FREE trial, the kicker (our bad judgement), was that we needed to give our bank details for the FREE TRIAL TO HAPPEN and should we decie to take it, the debits would start on 1st September. The trial started in August, and we were assured by Sandi that should the system not be for us, that they would not go ahead with the debit orders in September. We spent the better part of 2 weeks with online calls & training with a lovely lady named Shivani. These all took place at night, as we were too busy in the day to do this. As the training went on, we discussed with Shivani the reason the software would NOT work for our business, it simply didn't cater to our needs. We also let Sandi (in person, as she came to the shop to try convince us to take the package even though it did not work for us) know that after the training this system just didn't work for our business and we are going to remain with the software we currently have. From September, the debit orders started rolling in. We managed to cancel one in October. Since then, month after month of NEVER using the system, we keep getting a debit. Battling to reverse the transactions, I consulted with my bank, who said that ESP themselves had out a stop to us reversing the debit orders through NETCASH.(this was denied by their director Arno, yet NETCASH and my bank confirm that ESP had done this) Phone call after phone call, after no-one ever returning our calls or emails month after month, the anger inside me started to brew. In June 2022 I started calling daily, where my messages left at reception were just not conveyed. I eventually asked to speak to a manger, where I was told that the reception had no access to a director....SIGH...I haven't heard this pathetic excuse before. I now demand a cell number for a manger, 28 minutes later of being on hold, I'm told that the director will call me right back. An hour later, an Arno called me, who said he would look in to it, and call me by day end. 7 days pass, no call from Arno. I now have his cell number and try call him each of those 7 days, calls are ignored. Call back to the office where the most incompetent receptionist who patiently listens to my rant and rave but can clearly not help in any shape or form.So for 11 months, my account has been debited for a system we made VERY clear does not work for us, and a company blankly refusing responsibility for it, I am at my wits end. I do not even have the log in details for said software. So the after sales service is just as bad, or after 11 months of someone not using the system, they don't even pick up a phone to ask why we not using a system they are charging monthly for. I know have a manager / director dodging my calls, a very patient receptionist who can't assist, unanswered emails and money out my account every month for something I can't even log into!!!!!!!!
0
Replies (0)