Do not use these guys. Big mistake

We signed up to esp spa and salon software, with promises that the software is exactly what we were looking for. After 6 months of consistent errors and bulkiness of use, we decided to cancel the agreement, with 30 days notice. We requested confirmation that the agreement was cancelled, but still got debited 2 months thereafter. We contacted esp, and were told that it was 30 calendars days notice and because we cancelled on the 3rd, it had to carry over to the next months debit order. And because the debit order for that month had already run, the cancellation would only be cancelled the following month.

After fighting with them, for two whole months, emails being ignored, whilst the owner of the business Karl, tried to convince us to stay, using psychological manipulative methods. When he realised we were not going to bend to his will, he started sending us snotty, nasty emails about how we were imbeciles, and didn’t know anything, and that their software was the best in the industry. The debit order was eventually cancelled, when we said we were going to take it to the media.

I have never in my life met such an egotistical narcissistic vindictive person as Karl, the owner of the business, and I feel so sorry for his staff having to work in those conditions, apologising to clients all the time, and not delivering on the so-called ‘best software in the industry’.

Do not utilise their services. They are useless and not the right kind of people you want to deal with. It’s all fine while they are taking your money, but as soon as you want to cancel or go elsewhere, it’s Jekyll and Hyde story