10% Tip Demanded

On 16 December 2024, my family visited the Essence cafe and grill to celebrate my daughter's birthday, we really enjoyed our eats, everything was superb. Problem started upon requested the bill. The bill had a total of R990.00, when I asked the waitress how did she came up with this total, she said R90 is a tip, since we ordered for R900.00 therefore a 10% tip is charged. She kept on explaining that if your is R800.00 and above, the 10% tip applies. We were so disappointed 😥, because nowhere within the rastourant was a sign to alert the customers regarding a 10% tip how does it apply.