Flies in food and drinks at Essence Cafe Pietermaritzburg

Good day

I would like to request the contact details of the owner to report another case of unhygiene at Essence in Pietermaritzburg.

I would also like them to be liable for any medical costs if there is any case if food poisoning for the person who had a horrific experience of a huge fly in her coffee as she was unaware of it until I pointed it out, it is so upsetting because this has occurred before and I asked politely without laying a formal complaint.

We eat here frequently and did ask them to address the issue. A waitress named Bongile was extremely rude and found the situation funny. The manager in charge (on 29 Jan 2022) said she was pregnant which I assume makes that okay? I am a female and I do not use pregnancy to be incompetent at my job.

The manager was also shocked that there was a fly which means that the waitor did not even inform her of the issue. The manager also stated that the coffee is from the machine hence there shouldn't be a fly. I would like to suggest to higher management or the owner to please ensure the audits and and health and safety checks are done appropriately especially in the current Corona virus pandemic.

We also were ignored and served last which also once again occurred before. Previously the service and racism was not as bad and I will ensure this is addressed because this is unacceptable.

I would highly appreciate if I can speak to the owner or someone who can actually address this issue.

Thank you

Kind regards, B Sewnandan (Contact 064 666 2728)