Essential Employee Benefits (Pty) Ltd
Verified Business
|3|2 Reviews (last 12 months)|Responds in 27h 33m
Essential Employee Benefits (Pty) Ltd
Verified Business
|3
2 Reviews (last 12 months)
Responds in 27h 33m
Performance(last 12 months):
Ranked In Insurance
#94Reply Time
27h 33mNPS Score
50Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 33m
Ranking
#94
in Insurance
Reply Time
27h 33m
NPS Score
50
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 27h 33m
Review Distribution
3|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIS
Itumeleng S
1 reviews | Active since Jan 2020
17 Dec 2025, 09:11
We paid hospital bil...
We paid hospital bill from our pocket with an agreement that they will refund us and they haven't pay back our money
Helpful (0)
|Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
17 Dec 2025, 09:11
We paid hospital bil...
We paid hospital bill from our pocket with an agreement that they will refund us and they haven't pay back our money
0
Replies (0)NK
Nondumiso K
1 reviews | Active since Jan 2020
15 Sept 2025, 12:41
Complement
Wow congratulations 🎉 you are the top employer I can even prove it. If it wasn't because of ur kindness, sweet, helpfulness. I would have left the policy . You made it easy for me to understand it , you have been helping me for years now🙏💖💖. I still have the policy because of you🤞. I can write a book about you, helping me and my family through the years ❤️🙏🏽. May god bless you more and more, wishing all the best of the best. Zandile Sibuyi Thank yous so much
Helpful (0)
|Replies (0)NK
Nondumiso K
1 reviews | Active since Jan 2020
15 Sept 2025, 12:41
Complement
Wow congratulations 🎉 you are the top employer I can even prove it. If it wasn't because of ur kindness, sweet, helpfulness. I would have left the policy . You made it easy for me to understand it , you have been helping me for years now🙏💖💖. I still have the policy because of you🤞. I can write a book about you, helping me and my family through the years ❤️🙏🏽. May god bless you more and more, wishing all the best of the best. Zandile Sibuyi Thank yous so much
0
Replies (0)P
Palesa
1 reviews | Active since Jan 2020
5 Jan 2025, 17:27
Great customer service !
I have been a member of this scheme since April 2024 and each time I have made calls to enquire about something, I have been met by such good customer service from the consultants. This time even better ! I had called with an emergency around 2am and told the consultant I will be going to the hospital to get help with my situation. I ended up not going to the hospital. At 4am she called me to check on the progress since she was expecting a call back from me to get the authorization code but I missed the call since I had fallen asleep. This evening at 7pm, 17 hours since I called, she called me back to check if I was okay and managed to get the help I needed. I am so grateful for that humane act because she could have easily forgotten about me. So grateful Tutu.
Helpful (0)
|Replies (0)P
Palesa
1 reviews | Active since Jan 2020
5 Jan 2025, 17:27
Great customer service !
I have been a member of this scheme since April 2024 and each time I have made calls to enquire about something, I have been met by such good customer service from the consultants. This time even better ! I had called with an emergency around 2am and told the consultant I will be going to the hospital to get help with my situation. I ended up not going to the hospital. At 4am she called me to check on the progress since she was expecting a call back from me to get the authorization code but I missed the call since I had fallen asleep. This evening at 7pm, 17 hours since I called, she called me back to check if I was okay and managed to get the help I needed. I am so grateful for that humane act because she could have easily forgotten about me. So grateful Tutu.
0
Replies (0)RB
Roberta B
1 reviews | Active since Jan 2020
30 Oct 2024, 07:19
Complaint Essential Employee benefits line
This medical aid has very bad service , i waited from 08:23 to 08:36 for an agent to respond to my whats app then i requested to do benefits at 08:37 and got the benefit done by the agent Themba at 08:56 , he just rep**** with an auth number not advising if this benefit is approved or not . This is after calling the medical aid and no answer ,During this time the patient was waiting to be seen by the Doctor , This is terrible terrible service , i would not recommend this medical aid or Themba to assist anyone .
Helpful (0)
|Replies (0)RB
Roberta B
1 reviews | Active since Jan 2020
30 Oct 2024, 07:19
Complaint Essential Employee benefits line
This medical aid has very bad service , i waited from 08:23 to 08:36 for an agent to respond to my whats app then i requested to do benefits at 08:37 and got the benefit done by the agent Themba at 08:56 , he just rep**** with an auth number not advising if this benefit is approved or not . This is after calling the medical aid and no answer ,During this time the patient was waiting to be seen by the Doctor , This is terrible terrible service , i would not recommend this medical aid or Themba to assist anyone .
0
Replies (0)NS
Nelis S
1 reviews | Active since Jan 2020
29 Oct 2024, 13:17
Bad customer service
Been paying this company for years now BUT TRYING TO CALL THEM FOR THE LAST HOUR AND A HALF NO ONE ANSWERS THE PHONE !!! you sit here listing to a ringtone for 20min plus , wasting your airtime. Really bad customer service
Helpful (0)
|Replies (0)NS
Nelis S
1 reviews | Active since Jan 2020
29 Oct 2024, 13:17
Bad customer service
Been paying this company for years now BUT TRYING TO CALL THEM FOR THE LAST HOUR AND A HALF NO ONE ANSWERS THE PHONE !!! you sit here listing to a ringtone for 20min plus , wasting your airtime. Really bad customer service
0
Replies (0)LB
Lerato B
1 reviews | Active since Jan 2020
15 Oct 2024, 14:44
This company takes my money every month but I don't get their services.
I wrote a review here last saturday about EEB, they apologised and assured that the problem has been resolved but not. I am still facing the same problem. I can't get my medication. I pay every month but not getting services. It is so disgusting. And I am taking this further.
Helpful (0)
|Replies (0)LB
Lerato B
1 reviews | Active since Jan 2020
15 Oct 2024, 14:44
This company takes my money every month but I don't get their services.
I wrote a review here last saturday about EEB, they apologised and assured that the problem has been resolved but not. I am still facing the same problem. I can't get my medication. I pay every month but not getting services. It is so disgusting. And I am taking this further.
0
Replies (0)LB
Lerato B
1 reviews | Active since Jan 2020
12 Oct 2024, 08:42
Worst service on the planet earth.
The only company that has ever frustrated me to a point that I can't take it anymore. If u fall sick on Saturday like today 12th October. They refused to give me an authorization number to see a GP. They say the office that gives authorization numbers works Mondays to fridays. That means you are not allowed to fall sick on Saturdays. One of their agent Douglas said I can just go to the doctor and only get an authorization on Monday but Dr Fotogun said there is no such a thing like that. EEB is only there to frustrate their clients. Even the chronic medication u have to pay. I am so sick of this company.
Helpful (0)
|Replies (0)LB
Lerato B
1 reviews | Active since Jan 2020
12 Oct 2024, 08:42
Worst service on the planet earth.
The only company that has ever frustrated me to a point that I can't take it anymore. If u fall sick on Saturday like today 12th October. They refused to give me an authorization number to see a GP. They say the office that gives authorization numbers works Mondays to fridays. That means you are not allowed to fall sick on Saturdays. One of their agent Douglas said I can just go to the doctor and only get an authorization on Monday but Dr Fotogun said there is no such a thing like that. EEB is only there to frustrate their clients. Even the chronic medication u have to pay. I am so sick of this company.
0
Replies (0)LL
Lefa L
1 reviews | Active since Jan 2020
2 Oct 2024, 14:02
Script Authorization
If I could give a "0" I would.... This has by far the worst experience for me. Completely disorganised with zero care for customers who pay. These guys changed a service provider who authorises chronic scripts and I only find this out when I had to collect my medication, August I collect with no hustle, September the pharmacy tells me that my script is void and EEB is not going to pay. To find out that supposedly communication was sent to member to resubmit script where it was found that my contact details were captured wrong. Currently I am out of medication (chronic) and I still can't get medication, I last took medication on Sunday (29/09/2024) these people are still giving me the run around and don't want to authorise my script the only thing I get is "the matter has been escalated" yet I am not even the one who created this mess, should anything happen it is not like they will compensate my family and yet they are the ones not providing the service I PAY FOR. No wonder their ratings are this horrible
Helpful (0)
|Replies (0)LL
Lefa L
1 reviews | Active since Jan 2020
2 Oct 2024, 14:02
Script Authorization
If I could give a "0" I would.... This has by far the worst experience for me. Completely disorganised with zero care for customers who pay. These guys changed a service provider who authorises chronic scripts and I only find this out when I had to collect my medication, August I collect with no hustle, September the pharmacy tells me that my script is void and EEB is not going to pay. To find out that supposedly communication was sent to member to resubmit script where it was found that my contact details were captured wrong. Currently I am out of medication (chronic) and I still can't get medication, I last took medication on Sunday (29/09/2024) these people are still giving me the run around and don't want to authorise my script the only thing I get is "the matter has been escalated" yet I am not even the one who created this mess, should anything happen it is not like they will compensate my family and yet they are the ones not providing the service I PAY FOR. No wonder their ratings are this horrible
0
Replies (0)