Essilor South Africa Pty Ltd

Crizal Rock and Essilor not worth it

Crizal Rock Coating on my lenses of my glasses did not nearly last long enough... On month 6 I started noticing scratches and on month 11 it became a challenge to see through my lenses. I took them to my optometrist who sent them back to Essilor who made them and on 14 Sept 2023 a customer service consultant responded with Quoted "Crizal Rock does have a three-year warranty but only for crazing and peeling unfortunately scratches are not part of warranty. " ... The false advertising and excuses and defamation of my character and Quoted again from their letter dated 22 Sept 2023 "Please be advised that we have determined the scratches on the lenses are as a result of the lenses being placed face down on varied surfaces or possibly wiping and cleaning with abrasive materials. " HOW DARE YOU INSULT MY INTELLIGENCE AND INTEGRITY!!!! AND ASSUME and DEFECATE my being!? Not maybe is but they are as a result. The Ombudsman is going to have a field day with you and I am likely to take legal steps to based on your biased assumptions. BUT when I did not agree with their findings on 14 Sept 2023 I got a response back on 15 Sept 2023 "I have spoken to ...... and she has suggested that we are willing to redo this order and provide a 50% discount for you" I mean if you willing to do that you basically take the blame but then the audacity to blatantly assume I manhandled glasses that I wear all day and only comes off my face when showering or sleeping and cost me almost R10000 to injure my integrity as a person who paid CASH for his glasses and obviously would do everything to look after them as they were expensive and I have put every extra and "top" of the range extras on to try ensure not to write a complaint like this... Please have a look at their online advertising and then tell me I have no foot to stand on? here is the link. https://youtu.be/fgyMMOMdntw?si=khnRLo-nqkSnZE1r Order 10692