Estate Agents Affairs Board
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Estate Agents Affairs Board
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Aug '25 - Jul '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Aya N
1 reviews | Active since Aug 2024
21 May 2026, 15:07
Poor Service Received From Luxe Living Realty
I had a very disappointing experience with Lerato from Luxe Living Realty. I was placed in a unit without being informed that there were outstanding levy issues affecting the electricity meter. From the first day I moved in, I was unable to buy electricity, and my children and I ended up living without electricity for almost 7 weeks. Communication from Lerato was extremely poor throughout the process. Messages and calls often went unanswered, and I constantly had to follow up myself for updates. Promises were made that the issue would be resolved “within 24 hours,” but nothing happened for weeks. During this time, my family suffered financially, emotionally, and physically. We spent extra money on food, transport, charging devices, borrowed money, trying to survive under difficult conditions. My children and I also became sick during this period. To date, I have still not been compensated for the losses and inconvenience caused by this situation. I have formally escalated this matter to the PPRA and the Rental Housing Tribunal, and I am still awaiting feedback and resolution. I strongly discourage anyone from dealing with this property agency or agent. I also encourage future tenants to ask detailed questions and ensure all unit accounts and utilities are properly verified before moving into any property managed through this agent.
Helpful (0)
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Aya N
1 reviews | Active since Aug 2024
21 May 2026, 15:07
Poor Service Received From Luxe Living Realty
I had a very disappointing experience with Lerato from Luxe Living Realty. I was placed in a unit without being informed that there were outstanding levy issues affecting the electricity meter. From the first day I moved in, I was unable to buy electricity, and my children and I ended up living without electricity for almost 7 weeks. Communication from Lerato was extremely poor throughout the process. Messages and calls often went unanswered, and I constantly had to follow up myself for updates. Promises were made that the issue would be resolved “within 24 hours,” but nothing happened for weeks. During this time, my family suffered financially, emotionally, and physically. We spent extra money on food, transport, charging devices, borrowed money, trying to survive under difficult conditions. My children and I also became sick during this period. To date, I have still not been compensated for the losses and inconvenience caused by this situation. I have formally escalated this matter to the PPRA and the Rental Housing Tribunal, and I am still awaiting feedback and resolution. I strongly discourage anyone from dealing with this property agency or agent. I also encourage future tenants to ask detailed questions and ensure all unit accounts and utilities are properly verified before moving into any property managed through this agent.
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Replies (0)MMSL
Miss Maleqhoa Sannah Lephoto
1 reviews | Active since Apr 2022
26 Feb 2026, 18:34
Refund of deposit
Delaying to give agent letter in order I get refund of deposit
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Miss Maleqhoa Sannah Lephoto
1 reviews | Active since Apr 2022
26 Feb 2026, 18:34
Refund of deposit
Delaying to give agent letter in order I get refund of deposit
0
Replies (0)TM
Tshidi M
1 reviews | Active since Apr 2014
12 Feb 2026, 06:27
Unprofessional agent
This guy Lukhona who lists apartments in Bryanston is so unprofessional him and his tenant do not know how to treat customers,life happens and we have to reschedule but because they are wasting their petrol and as a customer I walk I guess they reschedule a viewing with an attitude wow he needs to go to work school and learn a thing or two about being an accredited real estate agent he was very rude and condescending I'm sure he's not even registered with the EAAB
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Tshidi M
1 reviews | Active since Apr 2014
12 Feb 2026, 06:27
Unprofessional agent
This guy Lukhona who lists apartments in Bryanston is so unprofessional him and his tenant do not know how to treat customers,life happens and we have to reschedule but because they are wasting their petrol and as a customer I walk I guess they reschedule a viewing with an attitude wow he needs to go to work school and learn a thing or two about being an accredited real estate agent he was very rude and condescending I'm sure he's not even registered with the EAAB
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Replies (0)AM
Amanda M
1 reviews | Active since Jan 2026
26 Jan 2026, 08:15
ay back the deposit for rentals
I rented an apartment through luxe living realty agency at keen leaf apartments. The sales agent is Lerato mpolaisi . They don't want to pay back my deposit, since last year November. They are taking me from Pila to post . Any help I can get would be highly appreciated
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Amanda M
1 reviews | Active since Jan 2026
26 Jan 2026, 08:15
ay back the deposit for rentals
I rented an apartment through luxe living realty agency at keen leaf apartments. The sales agent is Lerato mpolaisi . They don't want to pay back my deposit, since last year November. They are taking me from Pila to post . Any help I can get would be highly appreciated
0
Replies (0)ND
JB
Johannes B
1 reviews | Active since Jul 2013
20 Dec 2025, 22:39
House agents that is not truthful
Don't know the correct place to complain about estate agent royal palace, as we were new to this area in springs we didn't receive information from the. Agent royal palace in springs about the noise that's a enormous problem near par Hotel we were not used or expect people will make it impossible for us to rest , not one night we can rest in peace they make bad loud noise , music screaming etc every night Sunday to Sunday right through the night till half past 4 in the morning, we must go to work, the child have to go to school and there's just not one night that we have piece. This agent from royal palace didn't make us aware of this problem at all, so sad that people just want to make money in stead of. Helping people to buy the right. Place to stay It's very. Sad that we as pensioners. Being blindfolded as the house is nice but at evening they just don't and party the whole night through. The police been phoned several times but they say they can't help this is real stressing because we still have members in the house that must go to work the following day and a child that must go to highschool and we must do out work in the day we want to rest as night, but this agent didn't. Make us aware of this major problem and took advantage of us being unfami**** to the area
Helpful (0)
|Replies (0)JB
Johannes B
1 reviews | Active since Jul 2013
20 Dec 2025, 22:39
House agents that is not truthful
Don't know the correct place to complain about estate agent royal palace, as we were new to this area in springs we didn't receive information from the. Agent royal palace in springs about the noise that's a enormous problem near par Hotel we were not used or expect people will make it impossible for us to rest , not one night we can rest in peace they make bad loud noise , music screaming etc every night Sunday to Sunday right through the night till half past 4 in the morning, we must go to work, the child have to go to school and there's just not one night that we have piece. This agent from royal palace didn't make us aware of this problem at all, so sad that people just want to make money in stead of. Helping people to buy the right. Place to stay It's very. Sad that we as pensioners. Being blindfolded as the house is nice but at evening they just don't and party the whole night through. The police been phoned several times but they say they can't help this is real stressing because we still have members in the house that must go to work the following day and a child that must go to highschool and we must do out work in the day we want to rest as night, but this agent didn't. Make us aware of this major problem and took advantage of us being unfami**** to the area
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Replies (0)