NOT HONORING THEIR DEALS - PATHETIC SERVICE FROM CONSULTANT

Having quite an annoying week with Estee Lauder. Firstly , received an email that clearly states a further 10% off of the 30% special and EL are refusing to acknowledge that. Then today I placed an order, paid for it, provided proof to the consultant that the money was indeed deducted off my credit card but no email received indicating products were paid for, and she explained that it was a system glitch and that I will be refunded within 10 working days, instead of providing me with the products. In the meantime, the sale will be over and I would've lost out on the special. Point being, if I have paid for the products and shown proof, why can I not just get what I paid for? Why oh why is this such an issue? The consultant, like a robot, keept saying system glitch 😡😡