Estelle Groenewald Properties - not treating clients fairly

We had an appointment with Estelle to view 2 rental properties for students. Two hours before we had to leave for Pretoria we received a Whatsapp message from somebody to say he is doing Estelle's appointments for the day. Fine, it would have been nice if she could have told us but okay. He then proceded to tell us that he has 2 properties ...... well those are not the ones we asked Estelle to show is. His properties are around R3000 per month MORE. He then told us tbat that is next years pricess!!!! In all my 55 years I have never heard of rentals on flats that will increase with R3000 per month. I told him that it is not the same properties as we asked to view and his attitude was one of Well take it or leave it. We understand that in Hatfield they will never have a shortage of tennants so the attitude is one off If it is not you it will be someone else we can rent to.

Estelle, please do not underestimate the value of good service. Word of mouth can do a lot of harm to a business and never think that clients are idiots that you and your staff can treat anyway you like.