Shocking service from claims department

Put in a claim on the 06 of October 2017 for my vehicle to be repaired, my claim only got acknowledged on the 18th of October 2017 for an assessor to asses the vehicle, only to get an email stating that the external assessors are experiencing technical difficulties. Assessment was completed on the 26th of October and claim was finalized on the 30th of October... Fabian my claims handler advised me that a rental vehicle would be handed to me for the duration of 5days and could be extended due to the delay of the assessment and repairs, after the 5day period i returned the rental vehicle only to get an email that the rental period has been extended untill the 11 of November 2017, then spoke to Arlington and he advised me that there was a mistake made somehow regarding the extension and he assured me that he would send me a mail that stated to the vehicle rental company that there was not an extension authorized yet i have not received the mail. Then this morning 2nd of November 2017 i get a call from aljoney executive body repairs asking me if they can uplift the vehicle next week Wednesday to start the repairs on the vehicle as they only received authorization from the insurance on the 01 November 2017 at 4pm, they do not even know where to uplift the vehicle from and still need upliftment authorization which might take another week. Out of all that inconvenience exsure and the empire fleet need to come up with a solution to assist me as i will not accept this kind of service.