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charles C
Active since Oct 2011
4
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Reviews
4 reviews46 months ago
Cadii Bag Dividers
Bad Customer Service from PNA Silverton involving a Cadii bag. Still waiting for the Cadii bag dividers as there was no stock instore and Portia Mogajana assured me to contact me once Cadii bag dividers are delivered to the store.
0 replies
46 months ago
Poor Customer service PNA Silverton
On the 9th of May 2022 at 14:34, I went to a PNA store in Silverton Pretoria to purchase a CadII Bts trolley bag for my 11-year-old daughter and upon the purchase, we were served by Portia Mogajana who was not so enthusiastic about helping us with a smile or warm friendly countenance, My daughter let me know that there were dividers that come with the CadII trolley bag that was not attached on the bag when we asked Portia about the dividers she assured us that she will give us a call to come to pick up the dividers from the store once received from their CadII representative and till today we have been waiting on Portia to let us know of the arrivals of the dividers. I Once called the store and Portia rudely told me to go to another store to pick up the dividers even after a asked to speak to a manager or even suggested she speak to her manager to do an Inter branch transfer which would be an easier process. Poor customer service from the store and from Portia Mogajana as yet today my daughter's CadII bag is still without dividers, I refuse to go to another store to pick up the dividers as fuel costs have skyrocketed and I have the constitutional right to receive good customer service as we paid for an incomplete bag R1499.00
0 replies
103 months ago
Shocking service from claims department
Put in a claim on the 06 of October 2017 for my vehicle to be repaired, my claim only got acknowledged on the 18th of October 2017 for an assessor to asses the vehicle, only to get an email stating that the external assessors are experiencing technical difficulties. Assessment was completed on the 26th of October and claim was finalized on the 30th of October... Fabian my claims handler advised me that a rental vehicle would be handed to me for the duration of 5days and could be extended due to the delay of the assessment and repairs, after the 5day period i returned the rental vehicle only to get an email that the rental period has been extended untill the 11 of November 2017, then spoke to Arlington and he advised me that there was a mistake made somehow regarding the extension and he assured me that he would send me a mail that stated to the vehicle rental company that there was not an extension authorized yet i have not received the mail. Then this morning 2nd of November 2017 i get a call from aljoney executive body repairs asking me if they can uplift the vehicle next week Wednesday to start the repairs on the vehicle as they only received authorization from the insurance on the 01 November 2017 at 4pm, they do not even know where to uplift the vehicle from and still need upliftment authorization which might take another week. Out of all that inconvenience exsure and the empire fleet need to come up with a solution to assist me as i will not accept this kind of service.
61 replies
103 months ago
Claims not being processed
Sent in my claim on the 06-10-17 and spoke to pamela and thandiwe claim nr ********** 1 keep calling and keep getting placed on hold, when i finally got through i was told that my claim was sent to the claims handler who is Fabian who told that my claim only got acknowledged on the 17th of October and that an accessor takes 3 to 5 working days... Which is unacceptable because it has been 3weeks and i have not heard anything them.
0 replies
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1 Star
4 (100%)