Extremely Bad Service

I spent the past couple of day's communicating with the people From Euphoria via Whatsapp and e-mail regarding my booking for a day visit. I gave them the date and time I would be arriving and everything was confirmed. I spent my last money for this trip and drove for hours to get there just to be told by the security at the gate that they can't let us in because they have a golf tournament that started the day before we arrived. There was no communication whatsoever every from the estate. I called while at the gate and the lady at reception told me to wait till Monday because the Manager is not in. Honestly this type of treatment from such a huge brand is highly disappointing. The stress of having driven for hours and spending money for petrol just to be turned back when somebody could have easily just called of texted is a real inconvenience. I am very distraught and fraught by the experience and service I received.