Would you like some worms with your PIZZA?????

I bought two packets of Euraka Mills pizza base flour from Pick n Pay and when I opened the packet I found worms and webs in the flour it was absolutely disgusting!!!! So I emailed the customer complaints address that was on the packaging and Nina Steenkamp marketing manager of Euraka Mills replied to my email and apologized blah blah blah she said she would refund me honestly I couldn't be bothered about the R80 refund but what annoys me and makes me so angry is that she sent me the email on the 01/03 and to date I have received any reply from her.. I emailed her numerous times and no response. What happened to customer care??? It's so disappointing that the marketing manager is so unprofessional.