Euroautoparts.co.za misrepresenting parts sold

I bought some suspension parts and an ac compressor for my car from Euroautoparts.co.za. On the site they flash OE branded names and even state "Bosch, Meyle, Osram, Hella, Febi, KYB, LUK, ZF, VDO Siemens, Valvoline and many more Globally Recognised O.E.M. brands available.European Automotive Parts features the largest online catalogue of replacement BMW parts in South Africa for the world’s leading brands at extremely competitive prices."

The pics on the product pages of what I bought are all solid parts and even have the BMW logo on the parts. I coughed over R3K (for the suspension parts) and when the parts arrived, found they were cheap Chinese parts. I then coughed a further R450 in shipping to send them back. They then hit me with a 20% handling charge (R650) to take the products back.

I will never go near them again, what an expensive mistake. It goes without saying that I bought over R10k in parts and only the suspension parts got returned. All in all, this worked out to be much more expensive than if I had just gone to a local supplier and bought what I wanted (Meyle,Lemforder or equal etc.).

When I notified Bruce that the parts were sub standard, and wanted to return them, he never said anything about a return fee. Only after I saw the short payment did I go investigating and see in their fine print that they charge 'up to 25%' to take back parts 'correctly supplied'. The fact that the parts are not what was photographed and not even close to the quality for the product photographed, I would say he has done himself no favours and been rather underhanded. Up to 25% means he did not need to hit me for returning the misrepresented goods. But he obviously needs the money and this is one way to make money through whatever means available.

This is not about saying you must not support him, this is about what happened to me and how this purchase cost me over R1k down the drain because of misrepresentation by the seller.