RF
robin F
Active since Mar 2017
18
Reviews
0
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Reviews
18 reviews18 months ago
Stay Well Away! (Very fortunate to have gotten my refund)
<div>Paid for Powerflex parts. Retrofitters wanted an immediate EFT, I refused and paid as a normal EFT. I guess this should have been the first warning sign. I was told that the delivery would be end of July, latest possible delivery date will be mid August. Mid August came and went. Messages were no longer being rep**** to, so on Friday 16 August I called. Chris (Retrofitters) then told me they would refund me if the parts were not there and they they would check on the Monday. Then he ghosted me completely. Sent multiple messages and made multiple calls and got no reply or answer. Realising that I was potentially being **********, I contacted Powerflex in the UK. James (Powerflex UK) was quite concerned and directed me to the South African agency for their product (Koni.co.za). Koni had no record of Retrofitters paying a deposit for my parts to be imported, so my poarts that I paid for were never ordered. James (Powerflex UK) stayed in touch constantly and followed the situation to make sure that this was dealt with correctly. Both Powerflex and Koni dealt with this really well. It finally got to the point where Koni stated that if Retrofitters don't refund me, they they would refund me and add the amount onto Retrofitters' next order with them. I have all the texts and emails as proof. Eventually (through considerable back and forth between Powerflex UK, Koni.co.za and myself), Retrofitters were forced to refund me on 03 September. The facts are that my money was taken for a purchase, the parts were never ordered (order requires deposit with Koni.co.za). Once the latest possible delivery date past, Retrofitters cut all communications with me. I had to involve Powerflex UK to get the refund. This was one of the worst buying experiences imaginable. I have every reason (based on facts) to believe that Retrofitters had no intention of refunding me and also no intention of delivering what I paid for. Retrofitters are based in JHB and I am in Cape Town. I would caution all to be think twice before buying from ++++ (Retrofitters). That was a very close call and I am really thankful that Powerflex UK got onto this so quickly and that Koni.co.za acted on my behalf. Had they not, Retrofitters probably would have gotten away with this. (As I said, I have all the emails and all the messages that verify everything I have written).</div>
0 replies
20 months ago
*****ster! Will take your money and give you nothing in return!
Just been de*****ed by Chris. He asked for me to make an immediate payment, I refused and paid normal EFT. Delivery due date was end of July latest mid August. I struggled to get feedback from him when mid August arrived. Spoke to him Friday 16 August and he said he would check on Monday 19 August and would refund if the stock was not here. Then when I followed up because he never came back to me, he texted me saying he would refund me after the supplier refunds him. I tried calling him and also texted him back saying that is *****, he cannot keep my money hostage until he gets his money from the supplier. His story changed because he initially said he would refund me if the item wasn't here and if it arrived thereafter, he would hold it in stock. I called the SAPS and they told me to lay a ***** charge as this is exactly what ***** is. So I suggest anyone outside of Gauteng, DO NOT BUY from him. Guys in Gauteng, be very careful. Rather don't buy from him, not unless you want him to take your money and give you nothing in return. I am going to the SAPS tonight to open the docket. What a nightmare. He won't respond to any of my messages since and won't take my calls. You think you are buying something from a legitimate business and instead you get de*****ed. Going to have to also spread the word now on social media so other don't get de*****ed like I was. The only way to fight *****sters is open a case at the SAPS and spread the word far and wide.
0 replies
27 months ago
NO BACK UP PRODUCTS AT ALL!! Will not honour warranties.
I bought 3 brand new Hi Sense portable Air Conditioners from AC Direct. After 2 days of running, one of them started giving off a strong solvent smell, like paint thinners. It was so bad that I had a headache from the fumes. The exhaust was venting outside, so it wasn't from the exhaust. I shut the AC off and the smell disappeared. I immediately notified AC Direct. They admitted in writing that they have had quite a few issues with this model and would arrange to collect it. A few days later they fetched the faulty unit. About a week later after multiple follow ups on my part, they said that the unit was running fine and nothing was wrong and it was going to be returned to me. I was stunned. A simple google search revealed that such an odour coming from an AC unit is evidence of a refridgerant gas leak. When I asked AC Direct who did the test and what was done, the answers were: It was done by an inhouse technician and that the unit was cooling and heating. My complaint was about the solvent smell, not about whether it was cooling or not. I asked if they tested for a gas leak and they said no he never tested for a refridgerant leak. They never tested for my issue and merely delivered the item back. Why would I buy 3 items, then in this heat of summer, return pone of them at great inconvenience to myself, if nothing was wrong with it? Now I am lodging a formal complaint with the Consumer Protector and we will see how AC Direct dodges this. I am also getting the unit tested by a professional and will sue AC Direct for the bill of that person's services.
116 replies
31 months ago
********* and Unprofessional.
Reading Olivia's review, it was like a carbon copy of what I experienced. A neighbour was breaking the law and being a total nuisance to other residents. Law Enforcement gets involved and the person got into trouble. A number of residents reported the activity to LE, it wasn't just me. But they were owners, I was renting. They went to Annie McLeland (Lettingworx) and she came after me (technically supporting the ******** actions). Guess what...lease ended. The plus was after I moved and that negative **** style dictatorship over me was gone, my life improved dramatically and I was able to purchase a commercial property in Claremont and now have a landlord of our residence that knows what customer service is. If these reviews don't speak volumes and deter people reading our reviews, then you deserve what you will get from Annie and her gang. Two reviews, speaking to the same ********* treatment......says a lot. I am sorry you went through the same as me Olivia. This person has no business being the the business she is in. But, do you really want a landlord like this? I paid my rent on time every month, minded my own business and even did my own repairs without bothering her. All I got in return was her supporting a ******** and telling me to stop reporting the ******** activity. Ironically, my life is much better after she ended my lease, so in the long run, she did me a favour. At the time, it was a huge inconvenience to move, but wow what a beautiful home I rented for similar money in a much better area. It is sad that someone can have such a vile dictatorship mentality toward customers that are paying her salary. Once her dark and negative energy was removed, I never looked back. I just feel for other that are going through what your family and myself went through and those that will still go through this. Really sorry you went through what you did, but some people are very unprofessional and like treating others like dirt. All you can do is warn others. I will do the same. And anyone reading her response to you can see the narcissistic tone and the hostile under-tone. That reply validates what you were saying and tells other that she will act on emotion and forget business ethics.
0 replies
65 months ago
Take your money and they dissappear.
Like so many before me....waited well in excess of how long they said it would take to arrive. Then incorrect item arrives....as in completely incorrect, not even related to what we bought. They don't respond for days, then suddenly get a message apologising and they blame the courier. Then a different courier collects the item that was incorrectly sent to us. Now we are back to no communication, no replies and no product we paid for in September 2020. I can see that I will be visiting the SAPS very soon. What they are doing is fraud. (Selling items that don't have, keeping people's money and not giving them what they paid for) Wonder how fast they will refund me or deliver when the owner of PC Link gets a warrant of arrest served on him.
0 replies
66 months ago
Shocking Service! Will not honour warranty on R3000 headset. STAY AWAY!!!!
Bought a R3000 headset. It develops a crack in the join. This is a known defect. Item is still within warranty. Evetech tell me to contact the manufacturer overseas because if I send it to Evetech, they will void the warranty! ***? (If you dare send it to us, we will void your warranty and send it back). Look at the other reviews, their pricing is good, but their after sales service is non existent. They genuinely DO NOT want returns and will do everything they can to ***** you and the warranty. Rather pay a few Rands more and buy from a place that honours warranties. This is not the first time they have done this kind of thing to one of our products we bought. Now we only buy from Takealot, Wootware etc.
0 replies
70 months ago
MTN want nothing to do with you after you become a Fraud victim.
No call center in operation, FB messenger almost non responsive, email response takes days and last email I sent was 4days ago and no reply. I got defrauded for R10900 because their inability allowed a fraudster to step in and pose as a manager offering to assist. MTN Changed their billing system and I was seeing zero balances on my account. The fraudster had knowledge of MTN systems. I even mentioned this person to Sizwe Schoeman (MTN) when he did reply at one stage. He said he cannot comment on what the fraudster (he mentioned her by name) and I were arranging. He never raised a suspicion, he never said he did not know that person, he actually lent credibility to what the fraudster was saying. After the fraudster duping me into paying into an account given and then asked to to pay more, I refused. The person blocked me on FB and Whatsapp. Went to MTN Cavendish and they got me reconnected, but said I should wait for the accounts people to sort things out. 5 Days later I reported it to the police. I did some research and found the fraudster was now using my ID to open bank accounts and get loans. All while I am told by MTN to wait! I cannot get a response via email ar phone from MTN Cavendish, MTN customer service email won't respond, MTN FB won't respond. It's like they want nothing to do with me. I have been with them for 25yrs. I will move away from them asap. I really would caution anyone against supporting MTN, they will gladly take your money, but when you need them, they will abandon you. Zero care and zero interest in the customers. R10900 Gone as a very bad time. Thanks MTN! From your loyal customer of 25yrs.....
0 replies
71 months ago
Billing is a mess and so is their service level!
Called them when COVID-19 started and asked to defer payments. They said they are busy looking into it. My statements and invoices then during COVID-19 show zero payment due. Service gets suspended 2 months later. Made arrangement with them. Paid on time. Service reactivated. 1 week later they suspend my service and tell me it is at retentions and legal action pending. Complaints manager asks me to pay half of the required amount. I do this. She then says I paid it into the normal account and not retentions so my line cannot be reopened. Now I have to pay AGAIN to a different account. Double payment...oh and she says it is my fault for not asking what account to pay into. No call center people answering, everything is done on FB chat and is slow. Thankfully my contract ends in 2 months time and then I will move to another provider. Shocking service. Utter confussion, each department doing their own thing. No one talking to the customer, no one helping effectively. Worst experience I have ever seen, had or heard of.
0 replies
86 months ago
They should just close their doors.
Keep saying could not deliver due to me not being home, when I was here all day. They are either totally incompetent in finding a very easy address in a well known suburb, or are just lying. I won't support any seller that uses them as I will never get my item. I will have to go collect the item as it is a full 10 days and they keep saying I was not home. (Sent them photo's of the property and directions - not that they asked for it, I tried to help them, clearly they don't want to deliver) So going to collect saves them fuel etc....maybe this is what they are aiming for. Useless with ZERO customer service!
0 replies
87 months ago
Worst Service EVER! No written warranties and threats. STAY AWAY!!!
Worst after sales service ever. I paid in full for 2 aircons prior to fitment (even though only 70% was required). After about 2 weeks, I contacted Clint Smith and let him know one AC was making a buzzing noise when off. He said he would come look ‘when he was in the area’. I had to keep following up with him and about two weeks later he came and identified the issue. He also repaired the damage to the waterproofing he had left hanging that my builder noticed. I then waited again until he had a job ‘in the area’. Once again, I had to keep following up. Finally, he set a date to do the repair because he was going to be ‘in the area’. After numerous messages on the day and no response from Clint Smith about the time he intended coming through, at 19h00 that evening I told him I would ask the manufacturer’s agent to fix it. I waited all day and by 19h00 and no replies to any of my numerous messages, enough was enough. He then left me a rude voice message stating that I was being unreasonable and that he had the part and would have come and done it, but since I wanted to involve the agent, that I could then wait for the agent to fix it. I messaged him and explained that I would have to let the people in my area know about this poor service as I had given his name to a few that were looking at getting aircons. He then left me a threatening message stating that his lawyer would be onto me if I informed people about this poor service (I still have this message on my phone). The manufacturer’s agent did the repair the very next day and even stated that Clint Smith should have repaired this unit within a week, not weeks and definitely not ‘only when he is in the area’. Two months later I asked Clint Smith for an invoice as I do not have proof of purchase and installation and as such, no guarantee on the R15K installation. He refused to give me an invoice stating that the quote is good enough and that he has 1000 clients that are happy with that. I tried to explain that I need an invoice. His reply was “All my clients warranties are on the quote…been doing the same for 10years. Definitely not changing for you. So you want another warranty. Call Brad. My client content”. So what am I? I am NOT content and I thought I was a client. Brad is the manufacturer’s agent that fixed the faulty unit and this is Clint Smith implying that since I had turned to the agent for help, I should ask them for an invoice even though I never bought the units from them. So utterly unprofessional, childish vengeance. Clint Smith and Polar Aircon do not give invoices, no warranties in writing, you will have no proof or date of installation. In short, no warranty. His ‘word guarantee’ is certainly not admissible in court if a new unit breaks. If Clint Smith stopped fitting aircons, who will repair the units if I have no proof of fitment? Not sure why anyone would do business for 10 years with 1000 clients and have no invoices? Why would anyone not be prepared to issue invoices for work done? How does Polar Aircon and Clint account for their income and expenditure? Utterly disgusting attitude and shocking customer service. I have bought lots of stuff in my life and never experienced this. Worst ever
112 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
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3 Star
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2 Star
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1 Star
17 (94.44444444444444%)