RF
robin F
Active since Mar 2017
15
Reviews
0
Industries
Reviews
15 reviews29 months ago
NO BACK UP PRODUCTS AT ALL!! Will not honour warranties.
I bought 3 brand new Hi Sense portable Air Conditioners from AC Direct. After 2 days of running, one of them started giving off a strong solvent smell, like paint thinners. It was so bad that I had a headache from the fumes. The exhaust was venting outside, so it wasn't from the exhaust. I shut the AC off and the smell disappeared. I immediately notified AC Direct. They admitted in writing that they have had quite a few issues with this model and would arrange to collect it. A few days later they fetched the faulty unit. About a week later after multiple follow ups on my part, they said that the unit was running fine and nothing was wrong and it was going to be returned to me. I was stunned. A simple google search revealed that such an odour coming from an AC unit is evidence of a refridgerant gas leak. When I asked AC Direct who did the test and what was done, the answers were: It was done by an inhouse technician and that the unit was cooling and heating. My complaint was about the solvent smell, not about whether it was cooling or not. I asked if they tested for a gas leak and they said no he never tested for a refridgerant leak. They never tested for my issue and merely delivered the item back. Why would I buy 3 items, then in this heat of summer, return pone of them at great inconvenience to myself, if nothing was wrong with it? Now I am lodging a formal complaint with the Consumer Protector and we will see how AC Direct dodges this. I am also getting the unit tested by a professional and will sue AC Direct for the bill of that person's services.
2 replies
67 months ago
Shocking Service! Will not honour warranty on R3000 headset. STAY AWAY!!!!
Bought a R3000 headset. It develops a crack in the join. This is a known defect. Item is still within warranty. Evetech tell me to contact the manufacturer overseas because if I send it to Evetech, they will void the warranty! ***? (If you dare send it to us, we will void your warranty and send it back). Look at the other reviews, their pricing is good, but their after sales service is non existent. They genuinely DO NOT want returns and will do everything they can to ***** you and the warranty. Rather pay a few Rands more and buy from a place that honours warranties. This is not the first time they have done this kind of thing to one of our products we bought. Now we only buy from Takealot, Wootware etc.
0 replies
72 months ago
MTN want nothing to do with you after you become a Fraud victim.
No call center in operation, FB messenger almost non responsive, email response takes days and last email I sent was 4days ago and no reply. I got defrauded for R10900 because their inability allowed a fraudster to step in and pose as a manager offering to assist. MTN Changed their billing system and I was seeing zero balances on my account. The fraudster had knowledge of MTN systems. I even mentioned this person to Sizwe Schoeman (MTN) when he did reply at one stage. He said he cannot comment on what the fraudster (he mentioned her by name) and I were arranging. He never raised a suspicion, he never said he did not know that person, he actually lent credibility to what the fraudster was saying. After the fraudster duping me into paying into an account given and then asked to to pay more, I refused. The person blocked me on FB and Whatsapp. Went to MTN Cavendish and they got me reconnected, but said I should wait for the accounts people to sort things out. 5 Days later I reported it to the police. I did some research and found the fraudster was now using my ID to open bank accounts and get loans. All while I am told by MTN to wait! I cannot get a response via email ar phone from MTN Cavendish, MTN customer service email won't respond, MTN FB won't respond. It's like they want nothing to do with me. I have been with them for 25yrs. I will move away from them asap. I really would caution anyone against supporting MTN, they will gladly take your money, but when you need them, they will abandon you. Zero care and zero interest in the customers. R10900 Gone as a very bad time. Thanks MTN! From your loyal customer of 25yrs.....
0 replies
73 months ago
Billing is a mess and so is their service level!
Called them when COVID-19 started and asked to defer payments. They said they are busy looking into it. My statements and invoices then during COVID-19 show zero payment due. Service gets suspended 2 months later. Made arrangement with them. Paid on time. Service reactivated. 1 week later they suspend my service and tell me it is at retentions and legal action pending. Complaints manager asks me to pay half of the required amount. I do this. She then says I paid it into the normal account and not retentions so my line cannot be reopened. Now I have to pay AGAIN to a different account. Double payment...oh and she says it is my fault for not asking what account to pay into. No call center people answering, everything is done on FB chat and is slow. Thankfully my contract ends in 2 months time and then I will move to another provider. Shocking service. Utter confussion, each department doing their own thing. No one talking to the customer, no one helping effectively. Worst experience I have ever seen, had or heard of.
0 replies
88 months ago
They should just close their doors.
Keep saying could not deliver due to me not being home, when I was here all day. They are either totally incompetent in finding a very easy address in a well known suburb, or are just lying. I won't support any seller that uses them as I will never get my item. I will have to go collect the item as it is a full 10 days and they keep saying I was not home. (Sent them photo's of the property and directions - not that they asked for it, I tried to help them, clearly they don't want to deliver) So going to collect saves them fuel etc....maybe this is what they are aiming for. Useless with ZERO customer service!
0 replies
88 months ago
Worst Service EVER! No written warranties and threats. STAY AWAY!!!
Worst after sales service ever. I paid in full for 2 aircons prior to fitment (even though only 70% was required). After about 2 weeks, I contacted Clint Smith and let him know one AC was making a buzzing noise when off. He said he would come look ‘when he was in the area’. I had to keep following up with him and about two weeks later he came and identified the issue. He also repaired the damage to the waterproofing he had left hanging that my builder noticed. I then waited again until he had a job ‘in the area’. Once again, I had to keep following up. Finally, he set a date to do the repair because he was going to be ‘in the area’. After numerous messages on the day and no response from Clint Smith about the time he intended coming through, at 19h00 that evening I told him I would ask the manufacturer’s agent to fix it. I waited all day and by 19h00 and no replies to any of my numerous messages, enough was enough. He then left me a rude voice message stating that I was being unreasonable and that he had the part and would have come and done it, but since I wanted to involve the agent, that I could then wait for the agent to fix it. I messaged him and explained that I would have to let the people in my area know about this poor service as I had given his name to a few that were looking at getting aircons. He then left me a threatening message stating that his lawyer would be onto me if I informed people about this poor service (I still have this message on my phone). The manufacturer’s agent did the repair the very next day and even stated that Clint Smith should have repaired this unit within a week, not weeks and definitely not ‘only when he is in the area’. Two months later I asked Clint Smith for an invoice as I do not have proof of purchase and installation and as such, no guarantee on the R15K installation. He refused to give me an invoice stating that the quote is good enough and that he has 1000 clients that are happy with that. I tried to explain that I need an invoice. His reply was “All my clients warranties are on the quote…been doing the same for 10years. Definitely not changing for you. So you want another warranty. Call Brad. My client content”. So what am I? I am NOT content and I thought I was a client. Brad is the manufacturer’s agent that fixed the faulty unit and this is Clint Smith implying that since I had turned to the agent for help, I should ask them for an invoice even though I never bought the units from them. So utterly unprofessional, childish vengeance. Clint Smith and Polar Aircon do not give invoices, no warranties in writing, you will have no proof or date of installation. In short, no warranty. His ‘word guarantee’ is certainly not admissible in court if a new unit breaks. If Clint Smith stopped fitting aircons, who will repair the units if I have no proof of fitment? Not sure why anyone would do business for 10 years with 1000 clients and have no invoices? Why would anyone not be prepared to issue invoices for work done? How does Polar Aircon and Clint account for their income and expenditure? Utterly disgusting attitude and shocking customer service. I have bought lots of stuff in my life and never experienced this. Worst ever
2 replies
91 months ago
Best service and pricing by far!
You will not find better service and pricing. These guys even allowed me to collect my PC from their home as they worked on my PC on Saturday afternoon - no other business will do that. Their pricing is the best. I have bought three machines from them now and their pricing and products are the best. Cannot say enough good things about them. I drive 50km to take my PC's to them even though I have a number of PC stores around my residential area. Well worth the drive - total peace of mind.
0 replies
95 months ago
Had to pay another workshop to fix the damage they did.
Never Again. They had a strike after my car was there. Car stood for 2 weeks. When I went to see the owner about when I can get my car, I noticed someone had used the battery mount in my engine bay as an ashtray, there was ash and cigarette buts in it. The owner said "none of us smoke". Yet when I finally collected the car, the keys were given to me by an employee that was smoking....! When I finally wanted to leave, a loud 'clunk' noise came from the car. Left the car there again. They called and said 'come collect'. Drove off and the car sounded like the entire front suspension was falling out. I immediately took it to the workshop that services the car (since all confidence in CBF was now gone) and their report was: Front left brake pads installed backwards (friction material side on caliper piston and backing side on disc - metal to metal) Front left control arm loose, not torqued. Front suspension sub-frame loose, not torqued. Cost me R1000 for the workshop to do what CBF failed to do. I mean installing brake pads back to front!!! Never ever again!!
0 replies
96 months ago
Euroautoparts.co.za misrepresenting parts sold
I bought some suspension parts and an ac compressor for my car from Euroautoparts.co.za. On the site they flash OE branded names and even state "Bosch, Meyle, Osram, Hella, Febi, KYB, LUK, ZF, VDO Siemens, Valvoline and many more Globally Recognised O.E.M. brands available.European Automotive Parts features the largest online catalogue of replacement BMW parts in South Africa for the world’s leading brands at extremely competitive prices." The pics on the product pages of what I bought are all solid parts and even have the BMW logo on the parts. I coughed over R3K (for the suspension parts) and when the parts arrived, found they were cheap Chinese parts. I then coughed a further R450 in shipping to send them back. They then hit me with a 20% handling charge (R650) to take the products back. I will never go near them again, what an expensive mistake. It goes without saying that I bought over R10k in parts and only the suspension parts got returned. All in all, this worked out to be much more expensive than if I had just gone to a local supplier and bought what I wanted (Meyle,Lemforder or equal etc.). When I notified Bruce that the parts were sub standard, and wanted to return them, he never said anything about a return fee. Only after I saw the short payment did I go investigating and see in their fine print that they charge 'up to 25%' to take back parts 'correctly supplied'. The fact that the parts are not what was photographed and not even close to the quality for the product photographed, I would say he has done himself no favours and been rather underhanded. Up to 25% means he did not need to hit me for returning the misrepresented goods. But he obviously needs the money and this is one way to make money through whatever means available. This is not about saying you must not support him, this is about what happened to me and how this purchase cost me over R1k down the drain because of misrepresentation by the seller.
1 reply
103 months ago
Shocking Service!!
I bought some goods from Onedayonly. They use Dawn Wing Couriers. After a while, I tracked the goods I bought. It showed on the Dawn Wing that for the past 2 days they tried delivering and no one was home. Yet, I have been home each day, all day. I then called Dawn Wing - no reply. I emailed Dawn Wing - no reply. I then went on live chat and was told I will get delivery before 17h00, yet it was 16h20 at the time. I then emailed Onedayonly. They replied quite quickly saying this is not what they strive for. I then got a call from Dawn Wing. The guy on the phone conferenced the driver into the call. The driver went on to argue with me saying that he was at my house twice and rang the bell both times today. I told him that I was here, he said "no, no, no, I was there and you were not there!" If these clown were in fact even trying to deliver, I am sure, as I told them, that they were going to the wrong house. They then both said "we tried calling you today, both of us". And yet no one left a message for me to call them back. I did two missed calls from number that I did not recognise. Yet, no message, how am I supposed to know who it was? And they have gone to great lengths to ensure that the customer is wrong! Complete disgrace! (For what it is worth, the bell works fine and the intercom is right in front of my desk)
2 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)