Euroclothing Trap

This company places nice videos on TikTok where they open a huge bale of jackets, coats and blazers imported from Europe. Each item is opened and the label is shown for you to google and confirm the quality brand. My daughter and I ordered such a bale from their account on WhatsApp where they provided banking details and pictures of a short lady modelling the types of jackets and coats we could expect in the bale we chose. Our bale arrived promptly and intact via courier. However, when we opened the bale, the clothing items were mainly for children and we ordered an adult bale. My daughter 28 is small in build and could not even put on some of their jackets. Shockingly, the clothing items were all second-hand!! Some had buttons missing or broken, one item had a little tear and hardly any of the items resembled the ones in the pictures. Infuriatingly, the fact that the clothing is second-hand and used, was not mentioned once in all the marketing material. We phoned the office in Cape Town and spoke to a lady who could not say why they do not stress the fact that all clothing sent out in these bales was second-hand. She casually advised us that they do not refund our purchase upon return and that we should sell the jackets with missing or broken buttons for a few bucks less. We were told that we could exchange the bale for another type which apparently contained more adult or larger clothing items, but we had to pay the courier for the return, half of the new bale courier, plus the difference between our original bale and the other more expensive type of bale. We decided to cut our losses and donated the clothing to charity. Be aware of these people and watch out. Their Cape Town office is at 87A Station Road, Observatory, Cape Town. Their phone/WhatsApp number is 071 222 2274 They are also on Facebook as Euroclothing and on Instagram as @euroclothing_sa