Useless service!

JOB041776 I sent in my Phillips Coffee machine as the Coffee filter was blocked. After following up if my email was received they sent the Quote to the wrong contact aka my Husband that is out of the country! Follow up twice for delivery as i paid for collection and delivery. First person tells me they need parts, second tells me it is finished i can come and collect. I advised I pad for delivery. Just over a week and now thr issue starts. First cup of coffee no water is dispening, clogged again, bear in mind we have always used these coffee beans.!!! I urgently need a staff member that knows what is going on in that store to contact me, pick up and deliver the machine at their own cost and fix the damn thing i brougt in!!! 079 49 74665 Nádine