1 reviews | Active since Member
What a disgrace of a company. I should have read the Google reviews before I hired a suit from them, that should have been the first red light.
I hired a suit from them for my daughter's wedding, I phoned the Wednesday before the wedding to ask if I can collect it. I was told I can only collect it the Thursday as it was mor ready yet. I had to organise with a friend to collect it for me as we left for the venue Thursday morning 6H00.
The venue was 40km from Vaalwater and 80Km from Lephalale on a private lodge. I got the suit at 12h15 the Saturday. I had to be at the "First look" at 14h00. When I opened the suit bag I immediately realised here is a massive problem. I hired a navy-blue suit. The one in the bag was black. My daughter specifically didn't want me to wear a black suit as she didn't want anyone to wear the same colour suit as the groom. Next problem. The pants were about 20cm to short and the waste size double my size.
What now. Where do you organise a suit in the middle of nowhere on a Saturday less than two hours before the first look. We somehow managed to borrow a suit from the farmer next door that sort of fitted me. I had no choice. It was either the borrowed suit or a T-shirt and slops. Thx Eurosuit. Your *********** staff surely made you proud.
My son rented pants from them for the wedding. The pants were full of white marks on the back. Also, way to short. He got a nice surprise in one of the pockets. A hand full of tissues full of blood. Those pants never saw a washing machine before they gave it to him. The tissues were not mushed up like when it goes through the wash. It makes me sick even thinking of it.
Now comes the part where we wanted a refund. I went back to the store twice. Refund form filled in and was told by the store manager that's all I have to do she will organise the rest. I was sent a WhatsApp by the marketing manager asking me to also supply a bank letter. I told her. Keep the money. I don't have time to run around getting letters for a refund. They have a copy of my ID and my bank details. If that is not enough to do the refund on, they must keep the refund.
Guys if you want to deal with the most useless company, use Eurosuit. I will never ever support them again and I will tell all my friends and family to never support them. They should be ashamed of the service they provide.
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