Evans Debt Solutions
Verified Business
|3|63 Reviews (last 12 months)|Responds in 419h 25m
Evans Debt Solutions
Verified Business
|3
63 Reviews (last 12 months)
Responds in 419h 25m
Scores reflect the Overall AI Score for each category
Evans Debt Solutions
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evans Debt Solutions shows a sharply divided customer experience. Clients who receive their clearance certificates praise consultants for kindness and clear explanations, while a large group of paid-up customers report being ignored for months after their final payment, with unanswered calls, emails, and unresolved credit bureau flags driving significant frustration and threats of regulatory escalation.
Replied to 50% of negative reviews
Reply time on negative reviews: 419h 25m
TrustIndex
4.3
Ranking
#4
in Other
Reply Time
419h 25m
NPS Score
-61
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 419h 25m
Jul '25 - Jun '26
Based on recent customer reviews, Evans Debt Solutions shows a sharply divided experience. Customers who reach clearance praise named consultants and clear guidance, while a significant share report being left without updates after final payment. Communication breakdowns, missed 90 day timelines, and unresolved credit bureau clearances dominate negative feedback, undermining trust despite genuinely positive outcomes for those who do complete the journey.
The most common complaint about Evans Debt Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication collapses after final payment is received (3.0 out of 10). Customers report unanswered emails and calls for six to seven months, no proactive updates, and repeated promises of callbacks that never materialise, with many threatening escalation to the National Credit Regulator.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
About to do my last and final payment this coming Friday, hopefully it will not take a while for me before I could get my Clearance. Otherwise great service I received from the EDS guys, thank you.
1 reviews | Active since Jan 2020
About to do my last and final payment this coming Friday, hopefully it will not take a while for me before I could get my Clearance. Otherwise great service I received from the EDS guys, thank you.
1 reviews | Active since Jan 2020
I finished paying the cancellation fee of R8000 last month, now I am waiting for my documents to arrive, I am very much happy with the waiting period the application took too. Thank you EDS team for your services
1 reviews | Active since Jan 2020
I have finished my monthly installment (R8000)August 2025 I'm still not not helped and I can't get hold of them.
1 reviews | Active since Jan 2020
I have finished my monthly installment (R8000)August 2025 I'm still not not helped and I can't get hold of them.
1 reviews | Active since Jan 2020
I am very grateful for the service I received from Evans Debt Solutions. After so many years battling with the debt review flag on my name, I am happy now that is completely cleared and the process did not even cost that much, especially because I paid it in monthly instalments. Thank you so much
1 reviews | Active since Jan 2020
I am very grateful for the service I received from Evans Debt Solutions. After so many years battling with the debt review flag on my name, I am happy now that is completely cleared and the process did not even cost that much, especially because I paid it in monthly instalments. Thank you so much
1 reviews | Active since Jan 2020
Great service, they really fought for me to get the best out of the little financial resources I had. Thank you to the team for your help, will definitely recommend to close friends.
1 reviews | Active since Jan 2020
Great service, they really fought for me to get the best out of the little financial resources I had. Thank you to the team for your help, will definitely recommend to close friends.
1 reviews | Active since Jan 2020
Being stuck under debt review made me feel like I had no future. I couldn’t even open a clothing account or apply for a phone, but Evans Debt Solutions treated me with so much respect and explained every step. They removed an old judgement and two defaults from my credit report- all legally. Now I feel free again, its not just about the credit, but hope
1 reviews | Active since Jan 2020
Being stuck under debt review made me feel like I had no future. I couldn’t even open a clothing account or apply for a phone, but Evans Debt Solutions treated me with so much respect and explained every step. They removed an old judgement and two defaults from my credit report- all legally. Now I feel free again, its not just about the credit, but hope
1 reviews | Active since Jan 2020
I am very much happy with the service I got from Evans Debt Solutions. Got my clearance within the time frame the consultant mentioned while we were doing the application. Will definitely recommend to a few friends and family
1 reviews | Active since Jan 2020
I am very much happy with the service I got from Evans Debt Solutions. Got my clearance within the time frame the consultant mentioned while we were doing the application. Will definitely recommend to a few friends and family
Evans Debt Solutions scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (2.8); their weakest is Communication (1.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Evans Debt Solutions has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 419 hours 25 min. Hellopeter has tracked Evans Debt Solutions across 62 total reviews. How is the TrustIndex calculated? →