1 reviews | Active since Member
I Love their products as I intend to purchase for my upcoming retirement. I was awarded an opportunity for a try to buy which I Used on the 13 September 2024 as there was a family fun day. The reception was perfect on the eve of 14 Se 24 by a friendly and professional staff. On the 14 September 24 my excitement was confronted by a very rude Ndaedzo cashier in the bistro was agitated in every question I asked as we were preparing for breakfast let alone wrong information she gave as I requested the menu for breakfast, she just raised her voice with bad attitude asking me why I not brought mine phone so she can make me pictures. I gave out my number and she sent me blurry *****ed photos upon my return to pay she told me oh! you can only pay for 2. despite my previous explanation I WAS on the try to buy option. I made payments and left to the apartment. During lunch I bought mere fries in sauce around 11h45am Ndaedzo pointed me to go outside in the garden for what I bought. I requested a receipt for payment of the food I bought and the free food for try before you buy clints, the rudeness and raised voice from Ndaedzo made me realize we are not welcome if the facility. How do you make a paid transaction without a receipt. We went to the garden and the team that serve us demanded a receipt and explained how irritated they are of their colleague Ndaedzo who was mistreating African clients. I was the 4th person who is complaining about her rude and incompetency. The other lady called a gentleman and said please take Mama referring me, to Neo and tell him Ndaedzo behaviour is out of hand. I should have been served fries by her counter not outside, worst of all without a receipt how are they supposed to work. I was taken to Neo I explained to him worst of all he was very less interested in listening and said he was going to prepare us fries. We unfortunately only were served those fries at 14h55 as we were on our way out to Dainfern for lunch. That is how bad our experience was and for Evergreen team to make us aware that African clients are mistreated by Ndaedzo raised eyebrows and to date nobody made a follow up on how our so Family fun day was with Evergreens Broadacres. The apartment did not have cleaning utensils, and nobody came to check on us or clean. Friday, Sat and Sun infect we had spent our weekend out of the facility because nothing was friendly about that environment especially on family fun day.
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