EL
Evergreen Lifestyle Retirement Villages
Claimed Business
EL
Evergreen Lifestyle Retirement Villages
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Evergreen Lifestyle Retirement Villages
Evergreen Lifestyle Retirement Villages has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Evergreen Lifestyle Retirement Villages across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSF
Sidney Farrell-Thorne
1 reviews | Active since Jan 2020
13 Nov 2025, 10:39
Irresponsibile, rude and bad care at EVERGREEN MUIZENBERG.
I was badly injured by an 87 y.o. paralised resident of Evergreen Retirement Village in Muizenberg, who was blind in 1 eye and was dragged into her car and placed in the drivers seat by 5 security guards. This happenned in the parking area of Checkers in Muizenberg last year. I have Post Traumatric Injury Syndrome and suffer headaches as a result of going through the windscreen of my car. I was making a telephone call, so did not have a seat belt on as the car was not moving. I had no transport for 6 weeks, R185000 damage. Evergreen Muizenberg allowed her to drive a car knowing that she had had a stroke. I dont think she could walk to the bathroom. Yet she was driving. Why was her family nor contacted ? Why were her car keys not taken from her? No supervision, no care, the "manager " said I was trouble when I complained and walked away. A rude, unhelpful woman. DONT BUY HERE. You are not safe, as their advertising says. This is a **** show of a place. Avoid it. All they want is your money. They are supposed to be a Nursing and care facility. My Foot. If someone has had a stroke the staff are supposed to monitor that person all the time, irrespective of whether you live in a cottage or are in frail care. Thats what happens in other similar facilities. I have done the research.They are responsible for the care of their residents. Oviously not at EVERGREEN MUIZENBERG> All these details can be confirmed by the security at the Checkers centre, the police, the panel beaters, and medical staff who attended to me. By the way, I have also lost my job at a result. She injured a car guard, and wrote off a bakkie as well. Sidney Farrell-Thorne. 0743621769
Helpful (0)
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Sidney Farrell-Thorne
1 reviews | Active since Jan 2020
13 Nov 2025, 10:39
Irresponsibile, rude and bad care at EVERGREEN MUIZENBERG.
I was badly injured by an 87 y.o. paralised resident of Evergreen Retirement Village in Muizenberg, who was blind in 1 eye and was dragged into her car and placed in the drivers seat by 5 security guards. This happenned in the parking area of Checkers in Muizenberg last year. I have Post Traumatric Injury Syndrome and suffer headaches as a result of going through the windscreen of my car. I was making a telephone call, so did not have a seat belt on as the car was not moving. I had no transport for 6 weeks, R185000 damage. Evergreen Muizenberg allowed her to drive a car knowing that she had had a stroke. I dont think she could walk to the bathroom. Yet she was driving. Why was her family nor contacted ? Why were her car keys not taken from her? No supervision, no care, the "manager " said I was trouble when I complained and walked away. A rude, unhelpful woman. DONT BUY HERE. You are not safe, as their advertising says. This is a **** show of a place. Avoid it. All they want is your money. They are supposed to be a Nursing and care facility. My Foot. If someone has had a stroke the staff are supposed to monitor that person all the time, irrespective of whether you live in a cottage or are in frail care. Thats what happens in other similar facilities. I have done the research.They are responsible for the care of their residents. Oviously not at EVERGREEN MUIZENBERG> All these details can be confirmed by the security at the Checkers centre, the police, the panel beaters, and medical staff who attended to me. By the way, I have also lost my job at a result. She injured a car guard, and wrote off a bakkie as well. Sidney Farrell-Thorne. 0743621769
0
Replies (0)SF
Sidney Farrell-Thorne
1 reviews | Active since Jan 2020
27 Feb 2025, 11:12
***********, irresponsible "care" by Evergreen Muizenberg.
A few months ago a resident of this establishment who was blind in one eye, 87 years old and paralyzed on her right side, drove into the back of my very expensive convertible Mercedes Benz causing R185000 worth of damage. She was carried into her car by 5 security guards and a carer and placed in the drivers seat. It took 5 weeks to repair my car. I was also without a vehicle during the repairs, and without an income for the same time. +- R200.000. I also have whiplash, back problems and headaches. she hit the back of my stationary vehicle in a parking lot. Besides all the BS this retirement organization advertises, they do not look after their residents. They are careless, *********** and downright rude. When I approached the Manageress of the facility in question (Muizenberg) she was arrogant and extremely rude. She made it very clear that she was too busy to talk to me, as I was going to "make trouble". A very unpleasant person. I wanted to know how they could allow a person in a condition like that drive a vehicle, or even allow her to leave the facility. She wrote off 2 cars and injured a car guard very badly. She has caused an accident before and could have killed someone, or their child, as this is a busy carpark. In my opinion they should have taken her keys away from her long ago. But it is clear that they are more interested about money than the elderly that are placed in their care. At other similar retirement facilities, anyone who has had a stroke is not allowed to leave the facility without permission, their exact destination, and who they are going with. I know because i have done the research. THERE IS NO EXCUSE. These people just dont care. SO WHATEVER YOU DO, THINK TWICE ABOUT THE LEVEL OF CARE YOU ARE GOING TO RECIEVE FROM EVERGREEN, AND FOR GODS SAKE DONT PUT YOUR ELDERLEY PARENT(s) in Evergreen. They dont know what they are doing. They are in it for the money. They are ***********, uncaring, careless, and irresponsible. My big question is this : How did they get her into her vehicle, if 5 people had to carry her like a bag of cement to get her behind the wheel, how come they let her leave the facility. What does this tell you ?
Helpful (0)
|Replies (0)SF
Sidney Farrell-Thorne
1 reviews | Active since Jan 2020
27 Feb 2025, 11:12
***********, irresponsible "care" by Evergreen Muizenberg.
A few months ago a resident of this establishment who was blind in one eye, 87 years old and paralyzed on her right side, drove into the back of my very expensive convertible Mercedes Benz causing R185000 worth of damage. She was carried into her car by 5 security guards and a carer and placed in the drivers seat. It took 5 weeks to repair my car. I was also without a vehicle during the repairs, and without an income for the same time. +- R200.000. I also have whiplash, back problems and headaches. she hit the back of my stationary vehicle in a parking lot. Besides all the BS this retirement organization advertises, they do not look after their residents. They are careless, *********** and downright rude. When I approached the Manageress of the facility in question (Muizenberg) she was arrogant and extremely rude. She made it very clear that she was too busy to talk to me, as I was going to "make trouble". A very unpleasant person. I wanted to know how they could allow a person in a condition like that drive a vehicle, or even allow her to leave the facility. She wrote off 2 cars and injured a car guard very badly. She has caused an accident before and could have killed someone, or their child, as this is a busy carpark. In my opinion they should have taken her keys away from her long ago. But it is clear that they are more interested about money than the elderly that are placed in their care. At other similar retirement facilities, anyone who has had a stroke is not allowed to leave the facility without permission, their exact destination, and who they are going with. I know because i have done the research. THERE IS NO EXCUSE. These people just dont care. SO WHATEVER YOU DO, THINK TWICE ABOUT THE LEVEL OF CARE YOU ARE GOING TO RECIEVE FROM EVERGREEN, AND FOR GODS SAKE DONT PUT YOUR ELDERLEY PARENT(s) in Evergreen. They dont know what they are doing. They are in it for the money. They are ***********, uncaring, careless, and irresponsible. My big question is this : How did they get her into her vehicle, if 5 people had to carry her like a bag of cement to get her behind the wheel, how come they let her leave the facility. What does this tell you ?
0
Replies (0)DC
Derek C
1 reviews | Active since Jan 2020
19 Nov 2024, 10:11
Evergreen Lifestyle Retirement Villages – Beware their Life Rights Agreement!
After the 10 happy years my Mother spent in an Evergreen complex, it disappoints me deeply to write this negative review, but buyers need to be fully aware before signing the their LRA. If you are looking to buy into Evergreen, be VERY careful about ensuring a lawyer has gone through your concerns with you BEFORE you sign! Not ensuring this could result in you losing financially when returning the unit back to them. The bottom line is that the wording of the Evergreen LRA leaves much to be desired, where their lawyers replace the actual wording with wording to suit themselves so as to minimise what the unit holders receive as a refund, many of whom are elderly and just accept what is told to them. The following are my major points where I have proof of each, and where each point was made to the Evergreen/Amdec lawyers. Sadly, reasonableness and fairness are two words that could not be app**** to their responses: 1. Whatever the Evergreen salesperson tells you is seen as inadmissible by the Evergreen lawyers, even though the salespersons are the agents of Evergreen. Do your calculations of what you can expect as a refund BEFORE you sign and have this verified by a lawyer in conjunction with the Evergreen lawyers. In my Mother’s case, even after lengthy, detailed discussions with the salesperson who provided a totally unambiguous answer as to the Refund Calculation, Evergreen totally invalidated this. 2. When you want to sell the unit back beware of the Refurbishment Clause. Evergreen at no stage is willing to show you any details on how they calculate it! They charged my Mother nearly R55 000 where all that was required to get the unit back into a selling condition was really just a coat of paint, for which I budgeted a generous R20 000. 3. The really nasty surprise when you want to sell the unit back is the Repurchase Clause and this is where Evergreen hide behind the law by using wording to suit themselves. With the wording as it stands, and as gone through in detail with their salesperson, you lose 5% of the Purchase Price you paid when Evergreen repurchases it from you, seen as the “Repurchase Amount”. But Evergreen don’t apply this as the “Repurchase Amount” is not defined anywhere in the LRA. They take the “Repurchase Amount” to really mean the “Resale Amount” (which is also not stated or defined anywhere) and take 5% of the price your unit was actually sold for. This makes a huge difference to your expected Refund Amount. In my Mother’s case her unit sold for double what she bought it for. According to the biased LRA she not only gained absolutely nothing from the unit’s increase but then, to add insult to injury, she then had to pay the 5% on the higher sales price to the new owner instead of on the price she had paid for the unit originally. This, in effect, meant a deduction of 10% of my Mom’s Purchase Price instead of 5%, a difference of R32 500. 4. Unfortunately, disagreeing and asking for clarity and proof over a period of months from Evergreen/Amdec did not result in fairness and reasonableness in my opinion, but rather a “take it or leave it” attitude. They offered no assistance regarding Mediation and Arbitration when I raised the issue and it was made clear to me that the wording within the LRA, even if incorrect or not defined, could be app**** in the way which suited Evergreen/Amdec under Contract Law. I was simply warned that going this route would be costly to me as, in the view of the Evergreen/Amdec lawyers, there was no interpretation issue with the actual wording. Is this really how the law works in South Africa? To protect companies with deep pockets and to let them act with impunity? In hindsight, I wish I knew then what I have learned about Evergreen and Amdec. I did not which has cost my Mother. How many other elderly folk have been and are being taken advantage of? I hope that my words will be of assistance to anyone thinking of signing up with Evergreen.
Helpful (0)
|Replies (0)DC
Derek C
1 reviews | Active since Jan 2020
19 Nov 2024, 10:11
Evergreen Lifestyle Retirement Villages – Beware their Life Rights Agreement!
After the 10 happy years my Mother spent in an Evergreen complex, it disappoints me deeply to write this negative review, but buyers need to be fully aware before signing the their LRA. If you are looking to buy into Evergreen, be VERY careful about ensuring a lawyer has gone through your concerns with you BEFORE you sign! Not ensuring this could result in you losing financially when returning the unit back to them. The bottom line is that the wording of the Evergreen LRA leaves much to be desired, where their lawyers replace the actual wording with wording to suit themselves so as to minimise what the unit holders receive as a refund, many of whom are elderly and just accept what is told to them. The following are my major points where I have proof of each, and where each point was made to the Evergreen/Amdec lawyers. Sadly, reasonableness and fairness are two words that could not be app**** to their responses: 1. Whatever the Evergreen salesperson tells you is seen as inadmissible by the Evergreen lawyers, even though the salespersons are the agents of Evergreen. Do your calculations of what you can expect as a refund BEFORE you sign and have this verified by a lawyer in conjunction with the Evergreen lawyers. In my Mother’s case, even after lengthy, detailed discussions with the salesperson who provided a totally unambiguous answer as to the Refund Calculation, Evergreen totally invalidated this. 2. When you want to sell the unit back beware of the Refurbishment Clause. Evergreen at no stage is willing to show you any details on how they calculate it! They charged my Mother nearly R55 000 where all that was required to get the unit back into a selling condition was really just a coat of paint, for which I budgeted a generous R20 000. 3. The really nasty surprise when you want to sell the unit back is the Repurchase Clause and this is where Evergreen hide behind the law by using wording to suit themselves. With the wording as it stands, and as gone through in detail with their salesperson, you lose 5% of the Purchase Price you paid when Evergreen repurchases it from you, seen as the “Repurchase Amount”. But Evergreen don’t apply this as the “Repurchase Amount” is not defined anywhere in the LRA. They take the “Repurchase Amount” to really mean the “Resale Amount” (which is also not stated or defined anywhere) and take 5% of the price your unit was actually sold for. This makes a huge difference to your expected Refund Amount. In my Mother’s case her unit sold for double what she bought it for. According to the biased LRA she not only gained absolutely nothing from the unit’s increase but then, to add insult to injury, she then had to pay the 5% on the higher sales price to the new owner instead of on the price she had paid for the unit originally. This, in effect, meant a deduction of 10% of my Mom’s Purchase Price instead of 5%, a difference of R32 500. 4. Unfortunately, disagreeing and asking for clarity and proof over a period of months from Evergreen/Amdec did not result in fairness and reasonableness in my opinion, but rather a “take it or leave it” attitude. They offered no assistance regarding Mediation and Arbitration when I raised the issue and it was made clear to me that the wording within the LRA, even if incorrect or not defined, could be app**** in the way which suited Evergreen/Amdec under Contract Law. I was simply warned that going this route would be costly to me as, in the view of the Evergreen/Amdec lawyers, there was no interpretation issue with the actual wording. Is this really how the law works in South Africa? To protect companies with deep pockets and to let them act with impunity? In hindsight, I wish I knew then what I have learned about Evergreen and Amdec. I did not which has cost my Mother. How many other elderly folk have been and are being taken advantage of? I hope that my words will be of assistance to anyone thinking of signing up with Evergreen.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Sept 2024, 08:18
Rude and *********** Ndaedzo and manager Neo
I Love their products as I intend to purchase for my upcoming retirement. I was awarded an opportunity for a try to buy which I Used on the 13 September 2024 as there was a family fun day. The reception was perfect on the eve of 14 Se 24 by a friendly and professional staff. On the 14 September 24 my excitement was confronted by a very rude Ndaedzo cashier in the bistro was agitated in every question I asked as we were preparing for breakfast let alone wrong information she gave as I requested the menu for breakfast, she just raised her voice with bad attitude asking me why I not brought mine phone so she can make me pictures. I gave out my number and she sent me blurry *****ed photos upon my return to pay she told me oh! you can only pay for 2. despite my previous explanation I WAS on the try to buy option. I made payments and left to the apartment. During lunch I bought mere fries in sauce around 11h45am Ndaedzo pointed me to go outside in the garden for what I bought. I requested a receipt for payment of the food I bought and the free food for try before you buy clints, the rudeness and raised voice from Ndaedzo made me realize we are not welcome if the facility. How do you make a paid transaction without a receipt. We went to the garden and the team that serve us demanded a receipt and explained how irritated they are of their colleague Ndaedzo who was mistreating African clients. I was the 4th person who is complaining about her rude and incompetency. The other lady called a gentleman and said please take Mama referring me, to Neo and tell him Ndaedzo behaviour is out of hand. I should have been served fries by her counter not outside, worst of all without a receipt how are they supposed to work. I was taken to Neo I explained to him worst of all he was very less interested in listening and said he was going to prepare us fries. We unfortunately only were served those fries at 14h55 as we were on our way out to Dainfern for lunch. That is how bad our experience was and for Evergreen team to make us aware that African clients are mistreated by Ndaedzo raised eyebrows and to date nobody made a follow up on how our so Family fun day was with Evergreens Broadacres. The apartment did not have cleaning utensils, and nobody came to check on us or clean. Friday, Sat and Sun infect we had spent our weekend out of the facility because nothing was friendly about that environment especially on family fun day.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Sept 2024, 08:18
Rude and *********** Ndaedzo and manager Neo
I Love their products as I intend to purchase for my upcoming retirement. I was awarded an opportunity for a try to buy which I Used on the 13 September 2024 as there was a family fun day. The reception was perfect on the eve of 14 Se 24 by a friendly and professional staff. On the 14 September 24 my excitement was confronted by a very rude Ndaedzo cashier in the bistro was agitated in every question I asked as we were preparing for breakfast let alone wrong information she gave as I requested the menu for breakfast, she just raised her voice with bad attitude asking me why I not brought mine phone so she can make me pictures. I gave out my number and she sent me blurry *****ed photos upon my return to pay she told me oh! you can only pay for 2. despite my previous explanation I WAS on the try to buy option. I made payments and left to the apartment. During lunch I bought mere fries in sauce around 11h45am Ndaedzo pointed me to go outside in the garden for what I bought. I requested a receipt for payment of the food I bought and the free food for try before you buy clints, the rudeness and raised voice from Ndaedzo made me realize we are not welcome if the facility. How do you make a paid transaction without a receipt. We went to the garden and the team that serve us demanded a receipt and explained how irritated they are of their colleague Ndaedzo who was mistreating African clients. I was the 4th person who is complaining about her rude and incompetency. The other lady called a gentleman and said please take Mama referring me, to Neo and tell him Ndaedzo behaviour is out of hand. I should have been served fries by her counter not outside, worst of all without a receipt how are they supposed to work. I was taken to Neo I explained to him worst of all he was very less interested in listening and said he was going to prepare us fries. We unfortunately only were served those fries at 14h55 as we were on our way out to Dainfern for lunch. That is how bad our experience was and for Evergreen team to make us aware that African clients are mistreated by Ndaedzo raised eyebrows and to date nobody made a follow up on how our so Family fun day was with Evergreens Broadacres. The apartment did not have cleaning utensils, and nobody came to check on us or clean. Friday, Sat and Sun infect we had spent our weekend out of the facility because nothing was friendly about that environment especially on family fun day.
0
Replies (0)AT
CP
Chantal P
1 reviews | Active since Jan 2020
30 Apr 2024, 12:24
Disgusted!
#shockingservice #lackofresponse #refusaltoclarify #beweary Be very weary when moving into one of Evergreen's villages. The sales agents make all sorts of promises and normal structure of "life rights" do not apply. You will land up being responsible for THEIR asset not on the maintenance of it but, the replacement of anything and everything in the house (fittings and fixtures) including their solar panels and geyser. You have no insurable interest so, little to no hope of insuring these items. And don't even ask to access your funds that they are sitting with because despite being assured that you can draw on these funds at any time (within specific circumstances) they have the audacity to ask for the financial statements and affidavids from you, the children before assiting your parents with accessing 'THEIR OWN' funds. I escalated a request for clarity wiht respect to certain clauses within the contract 6 weeks ago. Their legal team took almost 4 weeks to respond with legal jargon that had NOTHING to do with my query and are still refusing to address what should be, easy questions to answer. "KNOW YOUR LIFE RIGHT" their slogan, I would strongly suggest you definately know your legal rights before you sign any documentation and if you are thinking of entrusting your parents to any Evergreen Village, I strongly urge you to do your homework and explore other options.
Helpful (0)
|Replies (0)CP
Chantal P
1 reviews | Active since Jan 2020
30 Apr 2024, 12:24
Disgusted!
#shockingservice #lackofresponse #refusaltoclarify #beweary Be very weary when moving into one of Evergreen's villages. The sales agents make all sorts of promises and normal structure of "life rights" do not apply. You will land up being responsible for THEIR asset not on the maintenance of it but, the replacement of anything and everything in the house (fittings and fixtures) including their solar panels and geyser. You have no insurable interest so, little to no hope of insuring these items. And don't even ask to access your funds that they are sitting with because despite being assured that you can draw on these funds at any time (within specific circumstances) they have the audacity to ask for the financial statements and affidavids from you, the children before assiting your parents with accessing 'THEIR OWN' funds. I escalated a request for clarity wiht respect to certain clauses within the contract 6 weeks ago. Their legal team took almost 4 weeks to respond with legal jargon that had NOTHING to do with my query and are still refusing to address what should be, easy questions to answer. "KNOW YOUR LIFE RIGHT" their slogan, I would strongly suggest you definately know your legal rights before you sign any documentation and if you are thinking of entrusting your parents to any Evergreen Village, I strongly urge you to do your homework and explore other options.
0
Replies (0)LG
Linda G
1 reviews | Active since Jan 2020
2 Apr 2024, 16:28
Beware of the frail care facilities provided by Evergreen Villages.
I'm still haunted by the elder abuse experience of my late father, Mark Dry, in the Evergreen Village in Bergvleit, Cape Town in 2022. I have video footage of the incident yet they (and their lawyers) still deny any responsibility. It's incomprehensible!
Helpful (0)
|Replies (0)LG
Linda G
1 reviews | Active since Jan 2020
2 Apr 2024, 16:28
Beware of the frail care facilities provided by Evergreen Villages.
I'm still haunted by the elder abuse experience of my late father, Mark Dry, in the Evergreen Village in Bergvleit, Cape Town in 2022. I have video footage of the incident yet they (and their lawyers) still deny any responsibility. It's incomprehensible!
0
Replies (0)TW
Tim W
1 reviews | Active since Jan 2020
28 Mar 2024, 14:59
******* staff payment policy
People should know that they do not pay their staff fairly and in terms of the contract. Department of Labour should investigate..60 days terms, 12 hour shifts, not honoring overtime and minimum wage in SA Looks nice on the surface, but this is a money making racket
Helpful (0)
|Replies (0)TW
Tim W
1 reviews | Active since Jan 2020
28 Mar 2024, 14:59
******* staff payment policy
People should know that they do not pay their staff fairly and in terms of the contract. Department of Labour should investigate..60 days terms, 12 hour shifts, not honoring overtime and minimum wage in SA Looks nice on the surface, but this is a money making racket
0
Replies (0)