DC
Derek C
Active since Feb 2020
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Shocking and disgraceful "customer service and focus" from Old Mutual,
My Mother passed away on 16th March 2025. On 3rd April I asked Old Mutual to pay out the two active policies my Mother had. It is now July 22nd July - OVER 3.5 MONTHS LATER - and still no success, despite ongoing correspondence between me and "claims@oldmutual.com"; "Arbitration Complaints Management <arbitrator@oldmutual.com>" and "Risk Complaints <RiskComplaints@oldmutual.com>". And most recently, on 15th July, from Arbitration who are the only department which has been helpful, "My sincere apologies for the way in which this have been handled. I will escalate this case to management for an urgent response to you." And, no surprise, another week gone an no response!!! Is it shocking and disgraceful that Old Mutual, with this simple, simple claim cannot resolve it? This cannot be considered as sound, customer-focused business practice - by any business, let alone a major financial service provider like Old Mutual!!!!
1 reply
11 months ago
Disgraceful service from Adidas Online!!!!!!!!!
Talk about shockingly bad service! Adidas Online took my R899 order for shoes on 7th July and then said my order had been cancelled on 18th July - with no reason or apology given! They said they would refund my money but, as at 22nd July, I have not received my refund nor heard nothing from them, despite rating the "1" I gave them on their feedback form! Online Adidas buyers beware!
0 replies
19 months ago
Evergreen Lifestyle Retirement Villages – Beware their Life Rights Agreement!
After the 10 happy years my Mother spent in an Evergreen complex, it disappoints me deeply to write this negative review, but buyers need to be fully aware before signing the their LRA. If you are looking to buy into Evergreen, be VERY careful about ensuring a lawyer has gone through your concerns with you BEFORE you sign! Not ensuring this could result in you losing financially when returning the unit back to them. The bottom line is that the wording of the Evergreen LRA leaves much to be desired, where their lawyers replace the actual wording with wording to suit themselves so as to minimise what the unit holders receive as a refund, many of whom are elderly and just accept what is told to them. The following are my major points where I have proof of each, and where each point was made to the Evergreen/Amdec lawyers. Sadly, reasonableness and fairness are two words that could not be app**** to their responses: 1. Whatever the Evergreen salesperson tells you is seen as inadmissible by the Evergreen lawyers, even though the salespersons are the agents of Evergreen. Do your calculations of what you can expect as a refund BEFORE you sign and have this verified by a lawyer in conjunction with the Evergreen lawyers. In my Mother’s case, even after lengthy, detailed discussions with the salesperson who provided a totally unambiguous answer as to the Refund Calculation, Evergreen totally invalidated this. 2. When you want to sell the unit back beware of the Refurbishment Clause. Evergreen at no stage is willing to show you any details on how they calculate it! They charged my Mother nearly R55 000 where all that was required to get the unit back into a selling condition was really just a coat of paint, for which I budgeted a generous R20 000. 3. The really nasty surprise when you want to sell the unit back is the Repurchase Clause and this is where Evergreen hide behind the law by using wording to suit themselves. With the wording as it stands, and as gone through in detail with their salesperson, you lose 5% of the Purchase Price you paid when Evergreen repurchases it from you, seen as the “Repurchase Amount”. But Evergreen don’t apply this as the “Repurchase Amount” is not defined anywhere in the LRA. They take the “Repurchase Amount” to really mean the “Resale Amount” (which is also not stated or defined anywhere) and take 5% of the price your unit was actually sold for. This makes a huge difference to your expected Refund Amount. In my Mother’s case her unit sold for double what she bought it for. According to the biased LRA she not only gained absolutely nothing from the unit’s increase but then, to add insult to injury, she then had to pay the 5% on the higher sales price to the new owner instead of on the price she had paid for the unit originally. This, in effect, meant a deduction of 10% of my Mom’s Purchase Price instead of 5%, a difference of R32 500. 4. Unfortunately, disagreeing and asking for clarity and proof over a period of months from Evergreen/Amdec did not result in fairness and reasonableness in my opinion, but rather a “take it or leave it” attitude. They offered no assistance regarding Mediation and Arbitration when I raised the issue and it was made clear to me that the wording within the LRA, even if incorrect or not defined, could be app**** in the way which suited Evergreen/Amdec under Contract Law. I was simply warned that going this route would be costly to me as, in the view of the Evergreen/Amdec lawyers, there was no interpretation issue with the actual wording. Is this really how the law works in South Africa? To protect companies with deep pockets and to let them act with impunity? In hindsight, I wish I knew then what I have learned about Evergreen and Amdec. I did not which has cost my Mother. How many other elderly folk have been and are being taken advantage of? I hope that my words will be of assistance to anyone thinking of signing up with Evergreen.
1 reply
76 months ago
CMH Menlyn - Zero Customer Focus!
Deal with CMH Menlyn and you could end up very angry, frustrated and disappointed - like me! On their website I reserved a vehicle which I really wanted and then started discussions to buy it. There are two sides to every story but the facts are that, at the point I wanted to close the deal and get the vehicle, they sold it to somebody else - without even telling me or giving me the first right of refusal! In this day and age how can that possibly be seen as anything other than disgraceful business practice, underhand, and evidence of zero ethics and customer focus! And not even an apology! I was both incredibly angry and incredibly upset as it never occured to me that a CMH dealership would or could do a shocking thing like that! Eric Vorster, Jaguar Head of Business, got involved but his side just proved the point of how poorly they had treated me and no assistance was offered in trying to get something good out of the bad situation they had created. I let Mr Vorster know that I was totally unhappy and that I would be lodging a formal complaint to CMH Head Office as well as Jaguar South Africa which I did. CMH Head Office, to this day, have never contacted me which illustrates their lack of customer focus! However, Chad du Plessis of Jaguar was excellent in trying to minimise my very poor CMH Menlyn experience. Unfortunately, in the end, he could not find a similar vehicle so I am no longer with Jaguar. I hope this disgraceful incident is of value to someone thinking of dealing with CMH Menlyn.
0 replies
76 months ago
Absolutely NO after-sales service from Wonderful Deals!!!
Stay away from Wonderful Deals!!! On the plus side they sent me the 4 x electric hot water taps I ordered. On the minus side 2 were correct and 2 were not and I wanted 4 identical units. Despite REPEATED emails over the last 3 weeks to their sales@wonderfuldeals.net address to swap the 2 incorrect taps, they have NEVER had the courstesy to answer ANY of my emails. And the system shows that their contact email address is not active as emails do not get delivered! Therefore they are not trustworthy and my advice is to avoid using them.
0 replies
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