CG
CMH Group
Unclaimed Business
CG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|31 Reviews
May '25 - Apr '26
5(3.3%)
4(0%)
3(0%)
2(0%)
1(96.7%)
5(3.3%)
4(0%)
3(0%)
2(0%)
1(96.7%)
Frequently Asked Questions About CMH Group
CMH Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. Hellopeter has tracked CMH Group across 388 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
Andre L
1 reviews | Active since Jan 2020
17 Mar 2026, 02:12
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
Helpful (0)
|Replies (0)AL
Andre L
1 reviews | Active since Jan 2020
17 Mar 2026, 02:12
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
0
Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
25 Feb 2026, 19:11
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.
Helpful (0)
|Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
25 Feb 2026, 19:11
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.
0
Replies (0)MN
Makhosazana N
1 reviews | Active since Jan 2020
2 Feb 2026, 08:23
Very Disappointed
I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked. Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!
Helpful (0)
|Replies (0)MN
Makhosazana N
1 reviews | Active since Jan 2020
2 Feb 2026, 08:23
Very Disappointed
I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked. Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!
0
Replies (0)LB
Lawrence B
1 reviews | Active since Jan 2020
20 Jan 2026, 17:33
BAD CUSTOMER SERVICE AND ******* ON CAR YEAR MODEL
Cheating and ****ming that occurred when I purchased a Toyota Agya Automatic from a CMH HONDA THE GLEN on 02 January 2026. The salesperson Tshimangadzo TJ invoiced me for a 2022 model, but the vehicle I received is clearly a 2021 model, with a significantly higher retail price. This is not just an error, it's a deliberate and ********* attempt to take advantage of unsuspecting customers and his customer service is very bad he ignores every communication. I demand that CMH GROUP takes immediate action to rectify this situation and refund the full amount of the overcharge, with interest.
Helpful (0)
|Replies (0)LB
Lawrence B
1 reviews | Active since Jan 2020
20 Jan 2026, 17:33
BAD CUSTOMER SERVICE AND ******* ON CAR YEAR MODEL
Cheating and ****ming that occurred when I purchased a Toyota Agya Automatic from a CMH HONDA THE GLEN on 02 January 2026. The salesperson Tshimangadzo TJ invoiced me for a 2022 model, but the vehicle I received is clearly a 2021 model, with a significantly higher retail price. This is not just an error, it's a deliberate and ********* attempt to take advantage of unsuspecting customers and his customer service is very bad he ignores every communication. I demand that CMH GROUP takes immediate action to rectify this situation and refund the full amount of the overcharge, with interest.
0
Replies (0)RR
RJvV
Roedolph Jansen van Vuuren
1 reviews | Active since Jan 2020
14 Jan 2026, 06:00
Mazda - Aircon-part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
Helpful (0)
|Replies (0)RJvV
Roedolph Jansen van Vuuren
1 reviews | Active since Jan 2020
14 Jan 2026, 06:00
Mazda - Aircon-part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
0
Replies (0)NM
Nduduzo M
1 reviews | Active since Jan 2020
4 Jan 2026, 19:14
Spotter Fee
I have been a client for CMH Nissan Pinetown and referred a customer promised a spotter fee, and haven't received it for the 2 months now, been given run around about an accountant on leave. When the accountant is back on leave told that she doesn't wanna process. Please keep the promises
Helpful (0)
|Replies (0)NM
Nduduzo M
1 reviews | Active since Jan 2020
4 Jan 2026, 19:14
Spotter Fee
I have been a client for CMH Nissan Pinetown and referred a customer promised a spotter fee, and haven't received it for the 2 months now, been given run around about an accountant on leave. When the accountant is back on leave told that she doesn't wanna process. Please keep the promises
0
Replies (0)CK
Charlie K
1 reviews | Active since Jan 2020
23 Dec 2025, 21:32
********** experience. Avoid CMH at all costs.
********** experience. Avoid at all costs. I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable. On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday. While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason? The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership. This was now Friday afternoon, the start of the Christmas holiday, and their failure meant: I could not travel with my family 3 days of my family holiday were completely wasted My vehicle was stranded due to their lack of planning and basic business continuity Despite this being entirely their fault: The service advisor Amisha refused to offer a loan vehicle The response was essentially “sorry, we can’t help” No empathy, no ownership, no solution On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer: To pick me up To provide updates To acknowledge the inconvenience caused When I finally collected the car, I raised the issue of compensation. My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them. The discount offered was negligible and insulting, showing a complete lack of: Customer centricity Accountability Ethics Professionalism I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster. Poor communication. Poor planning. No accountability. No empathy. “No car” attitude. If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.
Helpful (0)
|Replies (0)CK
Charlie K
1 reviews | Active since Jan 2020
23 Dec 2025, 21:32
********** experience. Avoid CMH at all costs.
********** experience. Avoid at all costs. I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable. On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday. While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason? The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership. This was now Friday afternoon, the start of the Christmas holiday, and their failure meant: I could not travel with my family 3 days of my family holiday were completely wasted My vehicle was stranded due to their lack of planning and basic business continuity Despite this being entirely their fault: The service advisor Amisha refused to offer a loan vehicle The response was essentially “sorry, we can’t help” No empathy, no ownership, no solution On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer: To pick me up To provide updates To acknowledge the inconvenience caused When I finally collected the car, I raised the issue of compensation. My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them. The discount offered was negligible and insulting, showing a complete lack of: Customer centricity Accountability Ethics Professionalism I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster. Poor communication. Poor planning. No accountability. No empathy. “No car” attitude. If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.
0
Replies (0)