RJ
Roedolph Jansen van Vuuren
Active since May 2011
2
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0
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Reviews
2 reviews3 months ago
Mazda - Air-con part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
0 replies
3 months ago
Mazda - Aircon-part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
0 replies
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