MAZDA
Unclaimed Business
|1.1|15 Reviews (last 12 months)|This business does not respond to reviews
MAZDA
Unclaimed Business
|1.1
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mazda is facing significant customer experience challenges across multiple dealerships in South Africa. Customers consistently mention extended waiting periods for parts, often citing delays of several weeks to many months for components sourced from Japan. A recurring theme is poor after-sales service, unresponsive warranty departments, and inadequate follow-up on complaints. While some patrons appreciate the vehicles themselves and isolated friendly staff interactions, the overwhelming sentiment reflects frustration with communication breakdowns, dismissive management, and a perceived lack of accountability from both dealerships and Mazda Southern Africa.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.1|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 03:42
Deplorable service from Mazda
CMH Mazda Umhlanga 4,2(337) Mazda dealer in Umhlanga, KwaZulu-Natal‧Closed Thumbnail image 83+ Overview Reviews Used Cars About Services Photos By owner Reviews from the web 4,3/5Facebook · 16 votes Reviews All clear communication2 efficient staff2 attention to detail2 technicians2 +6 Sort by Most relevant Newest Highest Lowest Devania Govender 3 reviews The service I've received from Mazda Umhlanga has been deplorable . On the 23 February 2026 , my Mazda 2 overheated while traveling to my place of …More Nigel Lawson 4 reviews·3 photos 3 months ago Best cars ever lovely service, hope to own my own Cx5 Mazda again Photo 1 in review by Nigel Lawson Photo 2 in review by Nigel Lawson Photo 3 in review by Nigel Lawson CMH Mazda Umhlanga ***ner) a week ago Thank you for the feedback Nigel✨ Sthabile Aphiwe Majola 9 reviews 3 months ago Great experience servicing my car. The staff were friendly, and Kerenica Harichandra explained everything in detail, clearly walking me through all the work that was done.Even when there was a delay with the shuttle picking us up, they communicated clearly and kept me informed throughout. Highly recommend. ❤️1 CMH Mazda Umhlanga ***ner) 3 months ago Thank you for the Sthabile🙏🏽 Oliver Jones 3 reviews 3 months ago Good sales experience. Follow-up service (and financial experience) was exceptionally poor. …More Hellopeter https://www.hellopeter.com CMH Mazda Umhlanga Reviews | 0 TrustIndex Looking for CMH Mazda Umhlanga reviews? See what 7 customers have to say on Hellopeter, read their experiences, and share your feedback. 2,1(7) AutoTrader South Africa https://www.autotrader.co.za CMH Mazda Umhlanga Best service attended within an hour of my enquiry. Full Star Half Star. 4.5. Sbusiso M Verified. 14 October 2025. 100% good service. Show more ... People also ask What do mechanics say about mazdas? What are the Mazda Umhlanga hours? How much is a Mazda in South Africa? Does Mazda Umhlanga offer financing options? Facebook · CMH Mazda Umhlanga 2,5K+ followers CMH Mazda Umhlanga Details. . 86% recommend (16 Reviews). . Closed now. . 6 Sunset Crecent, Umhlanga Rocks, South Africa, 4302 ; Links. . mazdaumhlanga.co.za ; Contact info. . 4,3(16) Hellopeter https://www.hellopeter.com Mazda & Suzuki Umhlanga CMH Reviews | 0 TrustIndex Looking for Mazda & Suzuki Umhlanga CMH reviews? See what 7 customers have to say on Hellopeter, read their experiences, and share your feedback. 1,9(7) People also search for Sterling Auto reviews CMH Honda Umhlanga reviews CMH Honda The Glen reviews CMH Nissan Hillcrest reviews Weelee Centurion reviews CMH Nissan Ballito reviews CMH Nissan PMB reviews CMH Suzuki Pinetown reviews Hellopeter https://www.hellopeter.com [Unhappy Customer] Mazda & Suzuki Umhlanga CMH - 1 stars 16 Mar 2026 — After this experience, I can confidently say that I do not want this vehicle and I do not want anything further to do with this dealership. 1,0 · Review by J M Cars.co.za South African https://www.cars.co.za CMH Mazda Umhlanga Car dealer CMH Mazda Umhlanga in 06 Sunset Close, Umhlanga Ridge, Mt Edgecombe ... View CMH Mazda Umhlanga used car stock online. Missing: reviews | Show results with: reviews CMH Mazda https://www.cmhmazda.co.za Reasons to Buy a 2016 Mazda3 - CMH Mazda Umhlanga Pros and cons: Book a Test Drive ⋅ Parts ⋅ View full list Hellopeter https://www.hellopeter.com [Happy Customer] Purchase of a Mazda 3 - 5 stars | CMH Mazda Umhlanga on ... 05 Mar 2020 — I received excellent service and would highly recommend CMH Mazda, Umhlanga for your next purchase. Well done to Shorona and her team! Happy ... 5,0 · Review by Jaco M Facebook · CMH Mazda Umhlanga 2 reactions · 2 weeks ago CMH Mazda Umhlanga Now available from R409 990. Visit CMH Mazda Umhlanga today and make it yours! 6 Sunset Crescent, Umhlanga Ridge, 4319 087 723 9304 #Mazda ... AutoTrader South Africa https://www.autotrader.co.za Mazda cars for sale in Umhlanga ... CMH Mazda Umhlanga Star Rating 2.9 (16 reviews) More Info New Town Centre, UmhlangaKm from you? Mazda Mazda2 1.5 Individual CMH Mazda Umhlanga 9. R 379 990. People also search for Results are personalised - Try without personalisation South Africa Mount Edgecombe Country Estate 2, Mount Edgecombe - From your device Update location Dark theme: on Help Feedback Privacy Terms Devania Govender 3 reviews 2 minutes ago New The service I've received from Mazda Umhlanga has been deplorable . On the 23 February 2026 , my Mazda 2 overheated while traveling to my place of employment. I contacted Mazda in Umhlanga and I spoke to a Gentleman by the Name of Phillip . He advised I should have my vehicle towed to them which I did. On arrival I was advised that my vehicle will be inspected and they will advise accordingly , I was very patient because I required my vehicle to be repaired . The report has been sent to me which I have on email . The quotation from Mazda was R118 259 that was sent on the 04 March 2026 . I've done follow ups with Budget every day which i have all call recordings for . The claim was approved on the 09 March 2026 for an amount of R84 726 . On the 09 March 2026 I went to Mazda and had a meeting with the service Manager , Vishal . He advised that I will get my vehicle by the end of March . I agreed . I contacted Mazda daily to query the progress of my vehicle . I've been back and forth with Phillip from Mazda . I even asked him for the Engineers contact details because he said that was the delay. He gave me the details on the 29 April 2026 . I contacted the engineer and he advised that he's waiting for a new Engine to arrive. I contacted Phillip and I've advised this is the response from them and it seems like this information wasn't given to Mazda . I requested to speak to the service Manager as this was Abysmal from Mazda. One of the requirements for the job profile is to have a vehicle which I failed to do so for the past 2 months . My vehicle is financed with MFC & I've been using ubers for the past 2 months . I've been advised by my Employer on the 30 April 2026 that my contract of 3 months will be terminated due to me not fulfilling the requirements this has caused a loss of income on my side due Mazda & 3rd parties not being proactive .
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 03:42
Deplorable service from Mazda
CMH Mazda Umhlanga 4,2(337) Mazda dealer in Umhlanga, KwaZulu-Natal‧Closed Thumbnail image 83+ Overview Reviews Used Cars About Services Photos By owner Reviews from the web 4,3/5Facebook · 16 votes Reviews All clear communication2 efficient staff2 attention to detail2 technicians2 +6 Sort by Most relevant Newest Highest Lowest Devania Govender 3 reviews The service I've received from Mazda Umhlanga has been deplorable . On the 23 February 2026 , my Mazda 2 overheated while traveling to my place of …More Nigel Lawson 4 reviews·3 photos 3 months ago Best cars ever lovely service, hope to own my own Cx5 Mazda again Photo 1 in review by Nigel Lawson Photo 2 in review by Nigel Lawson Photo 3 in review by Nigel Lawson CMH Mazda Umhlanga ***ner) a week ago Thank you for the feedback Nigel✨ Sthabile Aphiwe Majola 9 reviews 3 months ago Great experience servicing my car. The staff were friendly, and Kerenica Harichandra explained everything in detail, clearly walking me through all the work that was done.Even when there was a delay with the shuttle picking us up, they communicated clearly and kept me informed throughout. Highly recommend. ❤️1 CMH Mazda Umhlanga ***ner) 3 months ago Thank you for the Sthabile🙏🏽 Oliver Jones 3 reviews 3 months ago Good sales experience. Follow-up service (and financial experience) was exceptionally poor. …More Hellopeter https://www.hellopeter.com CMH Mazda Umhlanga Reviews | 0 TrustIndex Looking for CMH Mazda Umhlanga reviews? See what 7 customers have to say on Hellopeter, read their experiences, and share your feedback. 2,1(7) AutoTrader South Africa https://www.autotrader.co.za CMH Mazda Umhlanga Best service attended within an hour of my enquiry. Full Star Half Star. 4.5. Sbusiso M Verified. 14 October 2025. 100% good service. Show more ... People also ask What do mechanics say about mazdas? What are the Mazda Umhlanga hours? How much is a Mazda in South Africa? Does Mazda Umhlanga offer financing options? Facebook · CMH Mazda Umhlanga 2,5K+ followers CMH Mazda Umhlanga Details. . 86% recommend (16 Reviews). . Closed now. . 6 Sunset Crecent, Umhlanga Rocks, South Africa, 4302 ; Links. . mazdaumhlanga.co.za ; Contact info. . 4,3(16) Hellopeter https://www.hellopeter.com Mazda & Suzuki Umhlanga CMH Reviews | 0 TrustIndex Looking for Mazda & Suzuki Umhlanga CMH reviews? See what 7 customers have to say on Hellopeter, read their experiences, and share your feedback. 1,9(7) People also search for Sterling Auto reviews CMH Honda Umhlanga reviews CMH Honda The Glen reviews CMH Nissan Hillcrest reviews Weelee Centurion reviews CMH Nissan Ballito reviews CMH Nissan PMB reviews CMH Suzuki Pinetown reviews Hellopeter https://www.hellopeter.com [Unhappy Customer] Mazda & Suzuki Umhlanga CMH - 1 stars 16 Mar 2026 — After this experience, I can confidently say that I do not want this vehicle and I do not want anything further to do with this dealership. 1,0 · Review by J M Cars.co.za South African https://www.cars.co.za CMH Mazda Umhlanga Car dealer CMH Mazda Umhlanga in 06 Sunset Close, Umhlanga Ridge, Mt Edgecombe ... View CMH Mazda Umhlanga used car stock online. Missing: reviews | Show results with: reviews CMH Mazda https://www.cmhmazda.co.za Reasons to Buy a 2016 Mazda3 - CMH Mazda Umhlanga Pros and cons: Book a Test Drive ⋅ Parts ⋅ View full list Hellopeter https://www.hellopeter.com [Happy Customer] Purchase of a Mazda 3 - 5 stars | CMH Mazda Umhlanga on ... 05 Mar 2020 — I received excellent service and would highly recommend CMH Mazda, Umhlanga for your next purchase. Well done to Shorona and her team! Happy ... 5,0 · Review by Jaco M Facebook · CMH Mazda Umhlanga 2 reactions · 2 weeks ago CMH Mazda Umhlanga Now available from R409 990. Visit CMH Mazda Umhlanga today and make it yours! 6 Sunset Crescent, Umhlanga Ridge, 4319 087 723 9304 #Mazda ... AutoTrader South Africa https://www.autotrader.co.za Mazda cars for sale in Umhlanga ... CMH Mazda Umhlanga Star Rating 2.9 (16 reviews) More Info New Town Centre, UmhlangaKm from you? Mazda Mazda2 1.5 Individual CMH Mazda Umhlanga 9. R 379 990. People also search for Results are personalised - Try without personalisation South Africa Mount Edgecombe Country Estate 2, Mount Edgecombe - From your device Update location Dark theme: on Help Feedback Privacy Terms Devania Govender 3 reviews 2 minutes ago New The service I've received from Mazda Umhlanga has been deplorable . On the 23 February 2026 , my Mazda 2 overheated while traveling to my place of employment. I contacted Mazda in Umhlanga and I spoke to a Gentleman by the Name of Phillip . He advised I should have my vehicle towed to them which I did. On arrival I was advised that my vehicle will be inspected and they will advise accordingly , I was very patient because I required my vehicle to be repaired . The report has been sent to me which I have on email . The quotation from Mazda was R118 259 that was sent on the 04 March 2026 . I've done follow ups with Budget every day which i have all call recordings for . The claim was approved on the 09 March 2026 for an amount of R84 726 . On the 09 March 2026 I went to Mazda and had a meeting with the service Manager , Vishal . He advised that I will get my vehicle by the end of March . I agreed . I contacted Mazda daily to query the progress of my vehicle . I've been back and forth with Phillip from Mazda . I even asked him for the Engineers contact details because he said that was the delay. He gave me the details on the 29 April 2026 . I contacted the engineer and he advised that he's waiting for a new Engine to arrive. I contacted Phillip and I've advised this is the response from them and it seems like this information wasn't given to Mazda . I requested to speak to the service Manager as this was Abysmal from Mazda. One of the requirements for the job profile is to have a vehicle which I failed to do so for the past 2 months . My vehicle is financed with MFC & I've been using ubers for the past 2 months . I've been advised by my Employer on the 30 April 2026 that my contract of 3 months will be terminated due to me not fulfilling the requirements this has caused a loss of income on my side due Mazda & 3rd parties not being proactive .
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 11:57
Buy a Mazda at your own perral
My wife's Mazda 3 has a problem and does not want to start. I organize with Mazda Hatfield Group Midrand to have the Mazda delivered to them. They investigated and found that a fuse needs to be replaced but the fuse is not viable in South Africa. Not at Mazda Southern Africa or any other dealer and that it might be available in 3 to 5 weeks. That is where Mazda Southern Africa's customer service and After Sale Service comes to an end. Bad luck that you need your car to drive to work or that you make your living with your Mazda. Mazda SA attitude is we sold you the Mazda you bought it believing there is After Sales Service, as promised, but bad luck Mazda SA don't care and don't give a dam. I tried all the different Mazda dealership other than Hatfield Group and confirmed that the fuse is no available at any dealership. That means, the way I see it, that all Mazda owners are at the mercy of don't care Mazda Southern Africa. The fact that you can go online right now and book a test drive for the Mazda 3 means it is a current model. Mazda Southern Africa on their website states: "Mazda Southern Africa recently partnered with five local influencers to bring the magic of everyday moments to life through a unique content-led campaign, Wonderrrr Rides. This series set out to prove one thing: that every drive, whether to a school pick-up, a gallery, or the hospital, has the potential to be unforgettable" how must I get to the hospital if Mazda South Africa does not have the part that I need for my Wonderrrr Rides, IT'S ALL A LEI. MAZDA SOUTH AFRICA DON'T GIVE A DAM. Once they sold you your Mazda be prepared to not drive every drive, pick-up or drop off as your Mazda stands without assistance to be fixed when and where Mazda SA feels like if it is 3 weeks 5 weeks 6 months who knows. If they where serious about customer service they would have made a plan that I could drive to the hospital, school, work and Wonderrrr Rides! Then the icing on the cake is I organize to collect the car from Hatfield Group Mazda Midrand. The reason the car will be until who knows when standing at the mercy of the weather and other unsavoury possibilities. When I get into the car it is clear that it has been used as a slumber and snack hangout. The driver seat has been reclined to a nice sleeping position and folded up and pushed into the steering wheel is a packet of finished crisps. I'm afraid to think what the car would have looked like if it stayed there for 3 to 5 weeks or longer and what ells the staff of Mazda Hatfield Midrand would have done in the car. It is disgusting that customer service has come to this. It is clear that trusting companies to do the right thing is not an option anymore. It is clear that customer service is not important to Mazda SA or Mazda Hatfield Group Midrand. I will never buy a Mazda in the future and taking the Mazda to a Mazda dealership, also does not seem the right choice.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 11:57
Buy a Mazda at your own perral
My wife's Mazda 3 has a problem and does not want to start. I organize with Mazda Hatfield Group Midrand to have the Mazda delivered to them. They investigated and found that a fuse needs to be replaced but the fuse is not viable in South Africa. Not at Mazda Southern Africa or any other dealer and that it might be available in 3 to 5 weeks. That is where Mazda Southern Africa's customer service and After Sale Service comes to an end. Bad luck that you need your car to drive to work or that you make your living with your Mazda. Mazda SA attitude is we sold you the Mazda you bought it believing there is After Sales Service, as promised, but bad luck Mazda SA don't care and don't give a dam. I tried all the different Mazda dealership other than Hatfield Group and confirmed that the fuse is no available at any dealership. That means, the way I see it, that all Mazda owners are at the mercy of don't care Mazda Southern Africa. The fact that you can go online right now and book a test drive for the Mazda 3 means it is a current model. Mazda Southern Africa on their website states: "Mazda Southern Africa recently partnered with five local influencers to bring the magic of everyday moments to life through a unique content-led campaign, Wonderrrr Rides. This series set out to prove one thing: that every drive, whether to a school pick-up, a gallery, or the hospital, has the potential to be unforgettable" how must I get to the hospital if Mazda South Africa does not have the part that I need for my Wonderrrr Rides, IT'S ALL A LEI. MAZDA SOUTH AFRICA DON'T GIVE A DAM. Once they sold you your Mazda be prepared to not drive every drive, pick-up or drop off as your Mazda stands without assistance to be fixed when and where Mazda SA feels like if it is 3 weeks 5 weeks 6 months who knows. If they where serious about customer service they would have made a plan that I could drive to the hospital, school, work and Wonderrrr Rides! Then the icing on the cake is I organize to collect the car from Hatfield Group Mazda Midrand. The reason the car will be until who knows when standing at the mercy of the weather and other unsavoury possibilities. When I get into the car it is clear that it has been used as a slumber and snack hangout. The driver seat has been reclined to a nice sleeping position and folded up and pushed into the steering wheel is a packet of finished crisps. I'm afraid to think what the car would have looked like if it stayed there for 3 to 5 weeks or longer and what ells the staff of Mazda Hatfield Midrand would have done in the car. It is disgusting that customer service has come to this. It is clear that trusting companies to do the right thing is not an option anymore. It is clear that customer service is not important to Mazda SA or Mazda Hatfield Group Midrand. I will never buy a Mazda in the future and taking the Mazda to a Mazda dealership, also does not seem the right choice.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 10:38
Mazda the Glen
Mazda the glen Service is terrible, firstly they make you wait so long for the shuttle service. Secondly I forgot my earbuds in the vehicle, they were ****** by one of their workers, and when i call them to report this, they tell me they are not responsible for ****** items
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 10:38
Mazda the Glen
Mazda the glen Service is terrible, firstly they make you wait so long for the shuttle service. Secondly I forgot my earbuds in the vehicle, they were ****** by one of their workers, and when i call them to report this, they tell me they are not responsible for ****** items
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 06:01
Mazda - Air-con part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 06:01
Mazda - Air-con part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 07:46
Bad experience at Mazda Vaal vireeniging
Good day, I'm writing this email with a big disappointment with Mazda, I own a Mazda cx30 2L 2021 model my car had a EPS malfunction, then I took it Mazda Vaal for full diagnostics and they discovered that the electric power steering failed and they won't be able to fix it this year as it will take a minimum of 9-12 weeks for them to get the parts and I pleaded with them to give me an alternative since they are the experts in this regard, they said unfortunately they will need an amount of R49000 in order for them to order the part from Japan,but meanwhile I should drive the car as they don't know when the part will be shipped to SA. It took me a week to get a registered workshop to assist me. Early this morning, the Workshop Technician took the car to Mazda Vaal to get assistance with the calibration on the steering wheel. They don't want to assist and the car was brought to them early this morning and what makes it even worse, they have the nerve to be rude while I am trying to understand what was taking them the whole day to calibrate the steering wheel, since the car was taken to them in the morning. I am disappointed with this unprofessional behaviour from this Dealership. I am going to send this massage across the whole social media platforms and news if this issue is not resolved. I truly love Mazda but I hate type of treatment from their dealership because I used to service both my Mazda's at Mazda Vaal and now today they treat me like trash. I want to see if this is how Mazda South Africa deals with their Loyal clients across the whole nation then I will never buy Mazda again in my entire life nor recommend it to anyone. They do not care how inconveniencing they are, perhaps out of "spite" that the EPS was not fixed by them. Very disappointed ‼️ I will really look forward to hearing from you soon. Regards TI Masiloane
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 07:46
Bad experience at Mazda Vaal vireeniging
Good day, I'm writing this email with a big disappointment with Mazda, I own a Mazda cx30 2L 2021 model my car had a EPS malfunction, then I took it Mazda Vaal for full diagnostics and they discovered that the electric power steering failed and they won't be able to fix it this year as it will take a minimum of 9-12 weeks for them to get the parts and I pleaded with them to give me an alternative since they are the experts in this regard, they said unfortunately they will need an amount of R49000 in order for them to order the part from Japan,but meanwhile I should drive the car as they don't know when the part will be shipped to SA. It took me a week to get a registered workshop to assist me. Early this morning, the Workshop Technician took the car to Mazda Vaal to get assistance with the calibration on the steering wheel. They don't want to assist and the car was brought to them early this morning and what makes it even worse, they have the nerve to be rude while I am trying to understand what was taking them the whole day to calibrate the steering wheel, since the car was taken to them in the morning. I am disappointed with this unprofessional behaviour from this Dealership. I am going to send this massage across the whole social media platforms and news if this issue is not resolved. I truly love Mazda but I hate type of treatment from their dealership because I used to service both my Mazda's at Mazda Vaal and now today they treat me like trash. I want to see if this is how Mazda South Africa deals with their Loyal clients across the whole nation then I will never buy Mazda again in my entire life nor recommend it to anyone. They do not care how inconveniencing they are, perhaps out of "spite" that the EPS was not fixed by them. Very disappointed ‼️ I will really look forward to hearing from you soon. Regards TI Masiloane
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 17:37
Service warranty **** at Mazda Polokwane
De*****ing clients service warranty. I bought my Mazda CX5 in June 2022 which included the premium for a 3 year service warranty. I was not yearly reaching the service interval of 15 000km but taking in the car yearly for service for the past 2 years. 2025 July the car displayed the service light which I took it in and they cleared the light on the spot without taking it inside the workshop. For the past 2 service intervals I did them in August as it will sure me the warning sign for service but this time it did not show any until now in October. I booked it in at Mazda Polokwane for service which was supposed to be the last 1 for my service warranty and I was surprised to be told that I have forfeited it since I did not bring in the car in August, I then have to pay cash R4 200 to be assisted! How can i forfeit the money I have already paid? This branch is the 1 which tempered with the service light as obviously when they were clearing the light in July it extended the months of service period! If ever I have to pay for this last service, they have to refund me every cent I paid within my car instalment for the past 3 years to date. My car goes for yearly service intervals as it is not driving a lot or long distances, it is currently at +-30 000km in 3 years period. Please assist as I even asked from the service manager(Rikus) at the branch for assistance but he told me that's how they work, which is a robbing business since that service is not free but payment already done! Mazda Polokwane 015 0010200.
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 17:37
Service warranty **** at Mazda Polokwane
De*****ing clients service warranty. I bought my Mazda CX5 in June 2022 which included the premium for a 3 year service warranty. I was not yearly reaching the service interval of 15 000km but taking in the car yearly for service for the past 2 years. 2025 July the car displayed the service light which I took it in and they cleared the light on the spot without taking it inside the workshop. For the past 2 service intervals I did them in August as it will sure me the warning sign for service but this time it did not show any until now in October. I booked it in at Mazda Polokwane for service which was supposed to be the last 1 for my service warranty and I was surprised to be told that I have forfeited it since I did not bring in the car in August, I then have to pay cash R4 200 to be assisted! How can i forfeit the money I have already paid? This branch is the 1 which tempered with the service light as obviously when they were clearing the light in July it extended the months of service period! If ever I have to pay for this last service, they have to refund me every cent I paid within my car instalment for the past 3 years to date. My car goes for yearly service intervals as it is not driving a lot or long distances, it is currently at +-30 000km in 3 years period. Please assist as I even asked from the service manager(Rikus) at the branch for assistance but he told me that's how they work, which is a robbing business since that service is not free but payment already done! Mazda Polokwane 015 0010200.
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Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 17:16
Mazda CMH Hatfield
Hi there, just bought a new Mazda CX-5. No Mazda maps. Was told it would be R6000 to install. Weird. Was advised to use Apple Car Play instead. I got half a tank of fuel. I asked why it wasn't full. They said they don't do fuel tanks. I asked for parking sensors which I would pay for. They said no need. You have a reversing camera. Ag, shame. Poor Mazda. The red wine was nice but a full tank of fuel would have been nicer. The passenger headliner was soiled. Do better guys.
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Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 17:16
Mazda CMH Hatfield
Hi there, just bought a new Mazda CX-5. No Mazda maps. Was told it would be R6000 to install. Weird. Was advised to use Apple Car Play instead. I got half a tank of fuel. I asked why it wasn't full. They said they don't do fuel tanks. I asked for parking sensors which I would pay for. They said no need. You have a reversing camera. Ag, shame. Poor Mazda. The red wine was nice but a full tank of fuel would have been nicer. The passenger headliner was soiled. Do better guys.
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