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MAZDA
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Mazda South Africa faces severe criticism centred on extreme parts shortages, with customers reporting wait times of months or even up to a year for components. Dealership service quality is widely condemned, with complaints of rude staff, ignored complaints, and lack of follow-up from both branches and head office. Warranty claims are frequently dismissed or mishandled, leaving customers feeling abandoned after purchase. Multiple reviewers across dealerships including Menlyn, Vaal, Polokwane, Kimberley, and Randburg describe a pattern of unresponsiveness from Mazda's customer care channels.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|15 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(6.7%)
2(0%)
1(93.3%)
5(0%)
4(0%)
3(6.7%)
2(0%)
1(93.3%)
Frequently Asked Questions About MAZDA
Based on recent customer reviews, Mazda South Africa faces severe criticism centred on extreme parts shortages, with customers reporting wait times of months or even up to a year for components. Dealership service quality is widely condemned, with complaints of rude staff, ignored complaints, and lack of follow-up from both branches and head office. Warranty claims are frequently dismissed or mishandled, leaving customers feeling abandoned after purchase. Multiple reviewers across dealerships including Menlyn, Vaal, Polokwane, Kimberley, and Randburg describe a pattern of unresponsiveness from Mazda's customer care channels.
MAZDA has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked MAZDA across 327 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
BL
Boikhutso L
1 reviews | Active since Jan 2020
23 Jan 2026, 10:38
Mazda the Glen
Mazda the glen Service is terrible, firstly they make you wait so long for the shuttle service. Secondly I forgot my earbuds in the vehicle, they were ****** by one of their workers, and when i call them to report this, they tell me they are not responsible for ****** items
Helpful (0)
|Replies (0)BL
Boikhutso L
1 reviews | Active since Jan 2020
23 Jan 2026, 10:38
Mazda the Glen
Mazda the glen Service is terrible, firstly they make you wait so long for the shuttle service. Secondly I forgot my earbuds in the vehicle, they were ****** by one of their workers, and when i call them to report this, they tell me they are not responsible for ****** items
0
Replies (0)RJvV
Roedolph Jansen van Vuuren
1 reviews | Active since Jan 2020
14 Jan 2026, 06:01
Mazda - Air-con part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
Helpful (0)
|Replies (0)RJvV
Roedolph Jansen van Vuuren
1 reviews | Active since Jan 2020
14 Jan 2026, 06:01
Mazda - Air-con part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to customercare@mazda.co.za on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
0
Replies (0)TM
Tubatsi M
1 reviews | Active since Jan 2020
5 Dec 2025, 07:46
Bad experience at Mazda Vaal vireeniging
Good day, I'm writing this email with a big disappointment with Mazda, I own a Mazda cx30 2L 2021 model my car had a EPS malfunction, then I took it Mazda Vaal for full diagnostics and they discovered that the electric power steering failed and they won't be able to fix it this year as it will take a minimum of 9-12 weeks for them to get the parts and I pleaded with them to give me an alternative since they are the experts in this regard, they said unfortunately they will need an amount of R49000 in order for them to order the part from Japan,but meanwhile I should drive the car as they don't know when the part will be shipped to SA. It took me a week to get a registered workshop to assist me. Early this morning, the Workshop Technician took the car to Mazda Vaal to get assistance with the calibration on the steering wheel. They don't want to assist and the car was brought to them early this morning and what makes it even worse, they have the nerve to be rude while I am trying to understand what was taking them the whole day to calibrate the steering wheel, since the car was taken to them in the morning. I am disappointed with this unprofessional behaviour from this Dealership. I am going to send this massage across the whole social media platforms and news if this issue is not resolved. I truly love Mazda but I hate type of treatment from their dealership because I used to service both my Mazda's at Mazda Vaal and now today they treat me like trash. I want to see if this is how Mazda South Africa deals with their Loyal clients across the whole nation then I will never buy Mazda again in my entire life nor recommend it to anyone. They do not care how inconveniencing they are, perhaps out of "spite" that the EPS was not fixed by them. Very disappointed ‼️ I will really look forward to hearing from you soon. Regards TI Masiloane
Helpful (0)
|Replies (0)TM
Tubatsi M
1 reviews | Active since Jan 2020
5 Dec 2025, 07:46
Bad experience at Mazda Vaal vireeniging
Good day, I'm writing this email with a big disappointment with Mazda, I own a Mazda cx30 2L 2021 model my car had a EPS malfunction, then I took it Mazda Vaal for full diagnostics and they discovered that the electric power steering failed and they won't be able to fix it this year as it will take a minimum of 9-12 weeks for them to get the parts and I pleaded with them to give me an alternative since they are the experts in this regard, they said unfortunately they will need an amount of R49000 in order for them to order the part from Japan,but meanwhile I should drive the car as they don't know when the part will be shipped to SA. It took me a week to get a registered workshop to assist me. Early this morning, the Workshop Technician took the car to Mazda Vaal to get assistance with the calibration on the steering wheel. They don't want to assist and the car was brought to them early this morning and what makes it even worse, they have the nerve to be rude while I am trying to understand what was taking them the whole day to calibrate the steering wheel, since the car was taken to them in the morning. I am disappointed with this unprofessional behaviour from this Dealership. I am going to send this massage across the whole social media platforms and news if this issue is not resolved. I truly love Mazda but I hate type of treatment from their dealership because I used to service both my Mazda's at Mazda Vaal and now today they treat me like trash. I want to see if this is how Mazda South Africa deals with their Loyal clients across the whole nation then I will never buy Mazda again in my entire life nor recommend it to anyone. They do not care how inconveniencing they are, perhaps out of "spite" that the EPS was not fixed by them. Very disappointed ‼️ I will really look forward to hearing from you soon. Regards TI Masiloane
0
Replies (0)SL
Sontaga L
1 reviews | Active since Jan 2020
28 Oct 2025, 17:37
Service warranty **** at Mazda Polokwane
De*****ing clients service warranty. I bought my Mazda CX5 in June 2022 which included the premium for a 3 year service warranty. I was not yearly reaching the service interval of 15 000km but taking in the car yearly for service for the past 2 years. 2025 July the car displayed the service light which I took it in and they cleared the light on the spot without taking it inside the workshop. For the past 2 service intervals I did them in August as it will sure me the warning sign for service but this time it did not show any until now in October. I booked it in at Mazda Polokwane for service which was supposed to be the last 1 for my service warranty and I was surprised to be told that I have forfeited it since I did not bring in the car in August, I then have to pay cash R4 200 to be assisted! How can i forfeit the money I have already paid? This branch is the 1 which tempered with the service light as obviously when they were clearing the light in July it extended the months of service period! If ever I have to pay for this last service, they have to refund me every cent I paid within my car instalment for the past 3 years to date. My car goes for yearly service intervals as it is not driving a lot or long distances, it is currently at +-30 000km in 3 years period. Please assist as I even asked from the service manager(Rikus) at the branch for assistance but he told me that's how they work, which is a robbing business since that service is not free but payment already done! Mazda Polokwane 015 0010200.
Helpful (0)
|Replies (0)SL
Sontaga L
1 reviews | Active since Jan 2020
28 Oct 2025, 17:37
Service warranty **** at Mazda Polokwane
De*****ing clients service warranty. I bought my Mazda CX5 in June 2022 which included the premium for a 3 year service warranty. I was not yearly reaching the service interval of 15 000km but taking in the car yearly for service for the past 2 years. 2025 July the car displayed the service light which I took it in and they cleared the light on the spot without taking it inside the workshop. For the past 2 service intervals I did them in August as it will sure me the warning sign for service but this time it did not show any until now in October. I booked it in at Mazda Polokwane for service which was supposed to be the last 1 for my service warranty and I was surprised to be told that I have forfeited it since I did not bring in the car in August, I then have to pay cash R4 200 to be assisted! How can i forfeit the money I have already paid? This branch is the 1 which tempered with the service light as obviously when they were clearing the light in July it extended the months of service period! If ever I have to pay for this last service, they have to refund me every cent I paid within my car instalment for the past 3 years to date. My car goes for yearly service intervals as it is not driving a lot or long distances, it is currently at +-30 000km in 3 years period. Please assist as I even asked from the service manager(Rikus) at the branch for assistance but he told me that's how they work, which is a robbing business since that service is not free but payment already done! Mazda Polokwane 015 0010200.
0
Replies (0)TR
Tan R
1 reviews | Active since Jan 2020
22 Oct 2025, 17:16
Mazda CMH Hatfield
Hi there, just bought a new Mazda CX-5. No Mazda maps. Was told it would be R6000 to install. Weird. Was advised to use Apple Car Play instead. I got half a tank of fuel. I asked why it wasn't full. They said they don't do fuel tanks. I asked for parking sensors which I would pay for. They said no need. You have a reversing camera. Ag, shame. Poor Mazda. The red wine was nice but a full tank of fuel would have been nicer. The passenger headliner was soiled. Do better guys.
Helpful (0)
|Replies (0)TR
Tan R
1 reviews | Active since Jan 2020
22 Oct 2025, 17:16
Mazda CMH Hatfield
Hi there, just bought a new Mazda CX-5. No Mazda maps. Was told it would be R6000 to install. Weird. Was advised to use Apple Car Play instead. I got half a tank of fuel. I asked why it wasn't full. They said they don't do fuel tanks. I asked for parking sensors which I would pay for. They said no need. You have a reversing camera. Ag, shame. Poor Mazda. The red wine was nice but a full tank of fuel would have been nicer. The passenger headliner was soiled. Do better guys.
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Replies (0)L
Linda
1 reviews | Active since Jan 2020
9 Oct 2025, 12:49
Don’t buy a Mazda unless you can go months without a car.
I bought a Mazda 2 in 2019 and traded it in, in 2023 for another one. I loved the car was so happy with it THEN 7 weeks ago a car rear ended me. R85 000 damage. Crashfix in Germiston is still waiting for parts. After research I see people have waited for months and months for parts. If I’d known this I would NEVER have bought a Mazda.
Helpful (0)
|Replies (0)L
Linda
1 reviews | Active since Jan 2020
9 Oct 2025, 12:49
Don’t buy a Mazda unless you can go months without a car.
I bought a Mazda 2 in 2019 and traded it in, in 2023 for another one. I loved the car was so happy with it THEN 7 weeks ago a car rear ended me. R85 000 damage. Crashfix in Germiston is still waiting for parts. After research I see people have waited for months and months for parts. If I’d known this I would NEVER have bought a Mazda.
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Replies (0)JH
Jordan H
1 reviews | Active since Jan 2020
5 Oct 2025, 12:53
Please avoid
As expected from Rola and Mazda, my concerns were completely ignored. I was contacted by someone from Rola Somerset West claiming authority, yet clearly disconnected from the issue. Instead of addressing what I raised, I was simply asked when I could bring the car in to have the brakes skimmed — with no mention of the actual problem or how we got here. I declined, as I have no confidence in a company that handles issues this poorly. It's been over a week with no follow-up from Rola or Mazda South Africa. Based on this experience, I’d strongly recommend avoiding both brands and taking your business somewhere that actually values its customers.
Helpful (0)
|Replies (0)JH
Jordan H
1 reviews | Active since Jan 2020
5 Oct 2025, 12:53
Please avoid
As expected from Rola and Mazda, my concerns were completely ignored. I was contacted by someone from Rola Somerset West claiming authority, yet clearly disconnected from the issue. Instead of addressing what I raised, I was simply asked when I could bring the car in to have the brakes skimmed — with no mention of the actual problem or how we got here. I declined, as I have no confidence in a company that handles issues this poorly. It's been over a week with no follow-up from Rola or Mazda South Africa. Based on this experience, I’d strongly recommend avoiding both brands and taking your business somewhere that actually values its customers.
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Replies (0)