Sontaga L

Service warranty **** at Mazda Polokwane

De*****ing clients service warranty. I bought my Mazda CX5 in June 2022 which included the premium for a 3 year service warranty. I was not yearly reaching the service interval of 15 000km but taking in the car yearly for service for the past 2 years. 2025 July the car displayed the service light which I took it in and they cleared the light on the spot without taking it inside the workshop. For the past 2 service intervals I did them in August as it will sure me the warning sign for service but this time it did not show any until now in October. I booked it in at Mazda Polokwane for service which was supposed to be the last 1 for my service warranty and I was surprised to be told that I have forfeited it since I did not bring in the car in August, I then have to pay cash R4 200 to be assisted! How can i forfeit the money I have already paid? This branch is the 1 which tempered with the service light as obviously when they were clearing the light in July it extended the months of service period! If ever I have to pay for this last service, they have to refund me every cent I paid within my car instalment for the past 3 years to date. My car goes for yearly service intervals as it is not driving a lot or long distances, it is currently at +-30 000km in 3 years period. Please assist as I even asked from the service manager(Rikus) at the branch for assistance but he told me that's how they work, which is a robbing business since that service is not free but payment already done! Mazda Polokwane 015 0010200.