SH
Sean H
Active since Jul 2012
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
Buy a Mazda at your own perral
My wife's Mazda 3 has a problem and does not want to start. I organize with Mazda Hatfield Group Midrand to have the Mazda delivered to them. They investigated and found that a fuse needs to be replaced but the fuse is not viable in South Africa. Not at Mazda Southern Africa or any other dealer and that it might be available in 3 to 5 weeks. That is where Mazda Southern Africa's customer service and After Sale Service comes to an end. Bad luck that you need your car to drive to work or that you make your living with your Mazda. Mazda SA attitude is we sold you the Mazda you bought it believing there is After Sales Service, as promised, but bad luck Mazda SA don't care and don't give a dam. I tried all the different Mazda dealership other than Hatfield Group and confirmed that the fuse is no available at any dealership. That means, the way I see it, that all Mazda owners are at the mercy of don't care Mazda Southern Africa. The fact that you can go online right now and book a test drive for the Mazda 3 means it is a current model. Mazda Southern Africa on their website states: "Mazda Southern Africa recently partnered with five local influencers to bring the magic of everyday moments to life through a unique content-led campaign, Wonderrrr Rides. This series set out to prove one thing: that every drive, whether to a school pick-up, a gallery, or the hospital, has the potential to be unforgettable" how must I get to the hospital if Mazda South Africa does not have the part that I need for my Wonderrrr Rides, IT'S ALL A LEI. MAZDA SOUTH AFRICA DON'T GIVE A DAM. Once they sold you your Mazda be prepared to not drive every drive, pick-up or drop off as your Mazda stands without assistance to be fixed when and where Mazda SA feels like if it is 3 weeks 5 weeks 6 months who knows. If they where serious about customer service they would have made a plan that I could drive to the hospital, school, work and Wonderrrr Rides! Then the icing on the cake is I organize to collect the car from Hatfield Group Mazda Midrand. The reason the car will be until who knows when standing at the mercy of the weather and other unsavoury possibilities. When I get into the car it is clear that it has been used as a slumber and snack hangout. The driver seat has been reclined to a nice sleeping position and folded up and pushed into the steering wheel is a packet of finished crisps. I'm afraid to think what the car would have looked like if it stayed there for 3 to 5 weeks or longer and what ells the staff of Mazda Hatfield Midrand would have done in the car. It is disgusting that customer service has come to this. It is clear that trusting companies to do the right thing is not an option anymore. It is clear that customer service is not important to Mazda SA or Mazda Hatfield Group Midrand. I will never buy a Mazda in the future and taking the Mazda to a Mazda dealership, also does not seem the right choice.
0 replies
7 months ago
Bad Service attitude ay Toyota Midrand
Booked my Land Cruiser for a service and clutch change two days in advance to ensure work to be done on time as I use my LC for work. When I arrived I was informed that the work requires two days, which I was not told when booking, and for which is did not make provision as I required my LC the following day for work. The attitude from the service people was TAKE IT OF LEAVE IT, no real service there. I wonder what happens on the inside were they service the car if this is their attitude. I left it and they will not see me again. It is clear that service in South Africa, and from a company who so called prides them on good service, is no more its is just TAKE IT OR LEAVE IT.
2 replies
18 months ago
Makro Online bad delivery service
I ordered online from Makro beer and Brandy. Delivery was for 2 days later, today 29 November 2024. I received an SMS at 09H15 indicating that the order has been collected by their delivery company, Pfano. The delivery was only done at 15H40 the afternoon. The delivery vehicle was an open bakkie with no canopy no cooling of any type or shade to protect the delivery. The beer and brandy was in the direct sun for nearly 6 and half hours. This is unacceptable and will directly impact the product quality and lead to premature ageing. Why is it that this is the type of customer service Makro thinks is acceptable? I feel they like to take my money but then don't want to deliver proper service!! When ordering online Marko does not seem the best option
5 replies
30 months ago
Discovery Insure Unauthorised activity on my bank account
On 11 December 2023 Discovery Insure without authorization, try to draw money out of my account via a stop order. In my opinion this is ***** and has been acknowledge as such by the Discovery call center in the person of Susan, who I eventually cot hold of after waiting 20min on the phone. This after I tried on 12 December, with no luck to talk to someone. I did on the 12th log a query on the Discovery App but I am still waiting for any response. I stopped the amount from being withdrawn immediately as I expected this to be ***** as the amount and time od the stop order was not within the norm. My bank has canceled the stop order and advised that I need to contact Discovery to inform that the stop order from them have been stopped. I tried to do that but Discovery, who created this problem and *****ulent transaction refuses to accept any responsibility and advised me to inform the bank that they must allow any future stop orders from Discovery. The explanation is that Discovery accounting department made a mistake by sending through this incorrect stop order. APARNTLY THEY ARE SENDING OUT APPOLOGY AND EXPLINATIONS TO THE CUSTOMERS!!!!. It is a week later and I have not received any SMS, Letter, Phone Call or Email with an explanation. To me this is still ***** perpetrated by Discovery as they took money, unauthorized, from my account and still I have no official explanation to say otherwise. There customer service is pathetic to say the least 20min on the phone today 18 December 2023 before any answer. Then an operator that cannot assist other than telling me I must do this I must do that My bank must do this. There si no supervisor to assist and the operators own words" she does not know much and can not help other than to tell me that I must go back to my bank. When my bank assisted immediately, which is customer service and did not give their customers the run around like Discovery. I will avoid Discovery Insure, if you are thinking of an insurance company to join, to start with but will also reconsider the rest of the company because if the assistance I have had from Discovery Insure is anything to go by this is not a company you want to deal with. I do banking, investment and different policies with then which I now consider to withdrawing because if this is how the company looks after its customers, I am very worried about future assistance from them. It takes more than a week to send out an apology and explanation why they tried to take money from a customer account without authorization, MAKES YOU THINK.
7 replies
47 months ago
Takeaflop customer service
I have collection at the Midrand Randjiespark collection. They are pathetic to say the least. I have been here twice on the 21 July 2022, in office hours, and there is nobody to help. I have phoned the Takealot call center twice and they keep saying they will call the branch to assist but nothing happens. The first time all the doors were close when I visited the second time the door is open but there is no one to help. This is customer service of the lowest standard. It is Takealot will take you money bug will not give any service.
0 replies
48 months ago
Generator King Bad After Service
<div>A week ago I bought a new 25KVA generator from Generator King. The company insist on full payment before delivery. I then expect full service, as stated in their agreement, with warranties and all. The generator was delivered, but when I opened it I found the diesel tank feeder pipe to be totally lose and I had to ***** it back in place. Now the feeder pipe leaks were it *****s into the diesel tank. I don't know if it needs a seal or gasket to seal it or what. I reported the lose pipe and leaking matter to Generator King but now the bad after service kicks in. I was promised that a technician will be coming out within 2 working days. I am still waiting for this technician and if I don't contact either ****, sales rep, or **** technical manager, I get no feedback from them. I do however get a question as if this is to be fixed under the warranty. I don't care how or under what it is to be fixed I bought a brand new generator and expect it to be working without a leaking feeder pipe. The after sales service is pathetic from what I have experienced in the first week of my purchase. This makes me wonder how the rest of the service from Generator King will be seeing that the generator is under warranty and they need to service it within set intervals? So when considering a generator from Generator King ask about the after sales service and avoid **** as a sales rep as does not respond well to enquiries</div>
1 reply
49 months ago
Dis-Chem Woodmead great service
I would like to thank Rea, who works at Dis-Chem Woodmead, for exultant service provided a week ago. I was there to buy a product and at the till while being assisted by Rea, another customer indicated that the product I was bout to pay for was not very good and that there are a better product available at the same price. Rea assisted in finding the suggested product and changing it for me with out any negativity and a smile. He helped with the warranty information and all. It is not often that I find that a staff member of a store will do his work this good. Thank you
0 replies
49 months ago
Planet Fitness Midrand a headache
I have a contract with Planet Fitness, Midrand branch, which I am going to cancel. I have tried to discuss with the manager the incredible noise being played over the sound system. The gym is not a year old and already most of the speakers in the gym is damaged due to the excessive noise caused by the heavy bass and the high volume music, which I doubt is gym music to start with. I have been going to gyms for more than 30 years and have never been at a gym were within 30min I have a headache from the music. Today I spoke to some of the staff and even they asked, begged, that I speak to management about it. I first reported this to the manager in February 2022. He promised that by April 2022 the problem will be sorted. HIs excuse was that head office decide on the music that is related to the area the gym is in and as this is a new gym they are still working on sorting out the music for the Midrand gym. Why it had to be so load and unpleasant he could not explain. The music volume, for a short while, was sifter but it is back up. Today within 10min I had to leave due to a headache that I did not have before going to the gym but due to the very heavy bass and volume was bestowed on me by Planet Fitness Midrand. I always thought you go to a gym to improve your health not the other way around. I also have to wonder how Discovery Health can support a gym like this when in the long run I will have a hearing problem, if not more, from visiting the gym.
0 replies
54 months ago
KFS Barrels ripoff
We bough the KFC Triple Birthday Barrel on 1 January 2022 and what a rip off. You are changed R150 for a part chicken and maybe 2 potato's with 4 drinks. It is pathetic how a company expects customers to be happy when they market the product as part of their 50th birthday celebration and sells you a rip off. In the so called barrels which are more like cups were the following: Per person: 1 cup of soda; 10 chips; 3 nuggets; 1,5 pieces of chicken. The chicken was 2 wings, 2 thighs and 2 drumsticks, no breast and the nuggets did not make up for 2 breasts that's for sure. So happy birthday pathetic ripoff KFC. I don't see you being here for your 100th if you treat you customers this way and if you think this was a good deal then know you have lost the support of this regular customer for good.
0 replies
60 months ago
FNB not Innovative but rather Irritative
It seems FNB does not haver any respect for people and there personal time. Time and time again and more often that in the past I am receiving stupid notification after midnight. In the last week I received a none important notification about updating personal detail at 03H45 and last night / early this morning 29 June at 00H45 another stupid an none important message. Is this what FNB calls innovation WELL IT IS NOT IT AN IRRITATION. If I switch of notification, because my sleep is disturbed by their stupidity, and there is fraud on my account they will then claim that I caused it because of switching of notifications and not assist. Now I wander is this their goal. Irritate their clients to the point were the switch off the notification so as not to assist with fraud or why will you send out stupid non important notifications in the middle of the night. I know FNB will now claim they don't have control over when it arrived at my phone as they send it out earlier, BS, FNB needs to manage this better it is clearly system generated notifications and they must manage the timing better. It is not acceptable to have my sleep interrupted by this nonsense.
1 reply
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
23 (82.14285714285714%)