MN
Makhosazana N
Active since Apr 2021
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Listening to customers
Jan Grobler great service. He listened and did as I told him.
0 replies
2 months ago
Very Disappointed
I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked. Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!
0 replies
5 months ago
Disgusting Service
I called Bonitas Medical Aid cancelled with them. Called yesterday on the 18/11/2025 @ 09h00 to request for a cancellation form. Was advise they would send it through. No email came through, called again at 16h00pm again no email came through. Was advised to also go to their WhatsApp chatbot and no one is responding to my request. It seems like this company does not want to cancel their policies. All they know is to charge high premiums and don't really care for their customers. This morning 19/11/2025 @ 08:43 I called and spoke to Nelson who saw that I called yesterday twice and they have an internal issue sending out emails to their clients. I, then requested to speak to the team leader. He later advised that the TM is not available, I told Nelson that they should get another manager cos such a huge company like this does not have a manager or more that is available for a client and I am not dropping the call until I speak to a manager on duty or even the CEO!! He placed me on hold for 7 minutes and a TL came on the line by the name of Fetchner Mashaba and wanted me to explain when I sent the WhatsApp messages and blaa blaa blaa. I told her let's cut to the chase, all I want is to cancel my medical aid for 2026. She also placed me on hold for another 6 minutes and my line got disconnected. She returned my call (happy with her service) and asked if I received the email and advised yes I did. It goes to show that after the screaming and shouting requesting for a cancellation form, a whole Team Leader by the name of Fetchner Mashaba was able to send the form via her personal email. Wow!!! I'm so disappointed in the service after 8 year with them and this is the thank you I get?? Disgusting Service from Bonitas Medical Aid/Fund. 0/10 for Bonitas Medical Aid & 6/10 to Fetchner Mashaba
53 replies
42 months ago
Bad service and very rude staff member
I was at your Pick n Pay Fourways Mall store at 17:44pm Monday the 31st of October and was at the tills where I purchased a bottle of Raw honey(cashier’s name Elizabeth Mtileni) The pricing at the till didn’t correspond to the one I saw on the shelf I took a photo of the advertised paper with the bottle of honey in front of it. I saw that the bottle on the promo page is not the same as the one on the shelf but however the way it was displayed it gives an impression that the bottle is on promo. There was a rude gentle man wearing a funny looking mask approached me by the name of Howard and Christina was the manager present at the till and wanted to see the picture on my phone that I took of the promo. He told me it’s not the same and I responded to him that I fully understand what he is saying but that was FALSE ADVERTISING and he refused to give me for that price I saw on the shelve. I clearly said to him that I want it for that price as I even have a picture on my phone. He was so rude that he walked away without looking at me and said NO!! in a rude tone. That’s not customer service if your staff members speak to customers in that tone. Was so disgusted that I asked the cashier to void the raw honey and paid for the stuff that I had purchased and walked out of the store. I would appreciate your feedback regarding my complain.
132 replies
61 months ago
Disgusting service
I'm so applaud by the service received from this company. Firstly the consultants are rude and don't get back to you as promised. Got billed for a ridiculous amount after being told I will be covered. This started when I first signed up (January 2021) with them for a tracker for my vehicle. The first mistake was when they addresses me by a different name and now my profile is incorrect. I later called (16 March 2021) them to fix the profile and I spoke to SADIE FLESHMAN as she is the CUSTOMER CARE CONSULTANT. She advised that I send through my ID copy and she will forward it to the relevant department so that they change my credentials. I still haver not received any correspondence from them nor a courtesy call from her advising me of the process. I called again 2 days later(18th March 2021) to confirm if that was resolved but I'm still addressed by SAMKELISIWE which is not my name to start off. She was so rude and was also talking over me half the time and never apologized. She later said she would call me back. Its now the 20th of April and still no call back from her. Another query is that on the 27th of January 2021 I had a puncture from one of my tires and I remembered that I was advised when I took out the policy that I can also call them for road side assistance. Which I did and spoke to Abigail Wade via whatsapp to organize the nearest town truck to assist. While chatting to Abigail on whatsapp another consultant called from Matrix claims department and wanted to know my exact location so they can send a guy to assist. I later told them that I needed to be towed to the nearest gas station. I was told that I would be covered for a certain amount which did not exceed R800 and I agreed. The truck came and was assisted to the nearest place for my tire and got assisted. I later got billed for the amount of R527.20 that I'm told that was for the day I was towed. I called again and spoke to SADIE FLESHMAN and informed her that I was informed that I was going to be covered for that tow. She then said that she would request for a call recording and will get back to me. Till now I have not received any feedback phonically from her. I have sent her emails and to date no reply. Disgusting service I must say.
106 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)